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Bank of America Checking & Savings Customer Service

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Bank of America
PO Box 25118
Tampa, FL 33622–5118
Bank of America
PO Box 25118
Tampa, FL 33622–5118

Call us

Your card or account number will be required.

General account information
Report a lost or stolen ATM or debit card
Open an account

800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
Spanish
800.688.6086
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
TTY/TDD
800.288.4408
Mon–Fri 8 a.m.-midnight ET
Sat–Sun 8 a.m.-8 p.m. ET
Your card or account number will be required.

General account information
Report a lost or stolen ATM or debit card
Open an account

800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
Spanish
800.688.6086
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
TTY/TDD
800.288.4408
Mon–Fri 8 a.m.-midnight ET
Sat–Sun 8 a.m.-8 p.m. ET

FAQs

Most popular FAQs
How can I find my ABA routing number?

Routing numbers (check routing, ACH routing and wire transfer ABA numbers) are listed by transaction type and the state in which you opened your account. The requestor should tell you which number is needed for your particular transaction. In some cases, there are 2 sets of numbers for a particular state.

To find the routing number(s) for your state, visit the FAQs: Routing Numbers web page and select the Change state link (if needed) in the first FAQ on the page.

What actions can I take to prevent fraud from occurring on my accounts?

Please visit the account & card security section of our website for information you need to know and steps you can take immediately to help prevent fraud from occurring on your accounts.

How can I order a new or replacement debit card?

Bank of America makes it easy for you to order a new or replacement debit card:

On our website

Sign in to Online Banking to order a new or replacement debit card

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device

Sign in to the mobile app to order a new or replacement card

Get the app

What if I forgot or need to change my Online ID or Passcode?

Simply visit the Bank of America home page and select the appropriate link on the sign-in widget – Forgot ID/Passcode? – and follow the instructions provided.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.

Financial centers and ATMs

Use our financial center locator to find a convenient location or ATM near you.

Online Banking customer?

Sign in to Online Banking to access your accounts.

Connect with us on social media

Our representatives are available:
Mon–Fri: 8 a.m.-9 p.m. ET
Sat: 8 a.m.-8 p.m. ET
Sun: 8 a.m.-5 p.m. ET

Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.

Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.