Request & Replace Your Debit Card After Loss or Damage

Request a replacement for your missing, stolen or damaged debit card

Sign in to request your new or replacement debit card. You'll receive your new card—which will include an embedded chip—in 4-6 business days. There's no charge for your first card. (See the Personal Schedule of Fees for replacement card costs).

After you receive your card, you may need to:

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Activate your new debit card—there are 3 ways to do this: Change your PIN: Notify us of any upcoming travel—there are 2 ways to do this:

Activate your new debit card—there are 3 ways to do this:

Call 888.624.2323 (outside the U.S. call collect: 925.675.6195)
Use it with your current PIN to make a purchase or at any Bank of America ATM
Sign in to Online Banking. or Mobile Banking

Change your PIN:

If you know your PIN: Visit a Bank of America ATM and select More Options then Change PIN. You can also change your PIN at a financial center.
If you do not know your PIN: Visit a financial center or call 800.432.1000 (Mon.-Fri. 7 a.m.-10 p.m. or Sat.-Sun. 8 a.m.-5 p.m.) and we will mail you a reminder.

Notify us of any upcoming travel—there are 2 ways to do this:

Sign in to Online Banking. and enter your trip details
Call 800.432.1000 (Mon.-Fri. 7 a.m.-10 p.m. or Sat.-Sun. 8 a.m.-5 p.m.)

Contact us
Schedule an appointment
Schedule an appointment
Call us
Phone number:844.375.7028