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Requesting a Debit Card

Request a replacement for your missing, stolen or damaged debit card

Sign in to request your new or replacement debit card. You'll receive your new card—which will include an embedded chip—in 4-6 business days. There's no charge for your first card. (See the Personal Schedule of Fees for replacement card costs).

After you receive your card, you may need to:

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Activate your new debit card—there are 3 ways to do this: Change your PIN: Notify us of any upcoming travel—there are 2 ways to do this:
Activate your new debit card—there are 3 ways to do this:
  • Call 888.624.2323 (outside the U.S. call collect: 925.675.6195)
  • Use it with your current PIN to make a purchase or at any Bank of America ATM
  • Sign in to Online Banking. or Mobile Banking
Change your PIN:
  • If you know your PIN: Visit a Bank of America ATM and select More Options then Change PIN. You can also change your PIN at a financial center.
  • If you do not know your PIN: Visit a financial center or call 800.432.1000 (Mon.-Fri. 7 a.m.-10 p.m. or Sat.-Sun. 8 a.m.-5 p.m.) and we will mail you a reminder.
Notify us of any upcoming travel—there are 2 ways to do this:

Lost or stolen card?

Notify us immediately by signing in to Online Banking or contact us. You can also report your debit card lost or stolen via the Mobile Banking app.

Answer center

What is the fastest way to get my debit card?Call us at 800.432.1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., excluding holidays) or visit a financial center.

How do I add a photo to my debit card?To add a photo to your debit card, simply visit a financial center. We'll take your picture and your photo-enhanced debit card will be mailed to you. (In some cases, a replacement fee may apply. Please refer to your Personal Schedule of Fees or Business Schedule of Fees for more details.)

What is a chip card?A chip card is a standard-size plastic debit card that contains an embedded microchip as well as the traditional magnetic stripe. The chip encrypts information to help increase data security when making transactions at terminals or ATMs that are chip enabled. More about chip cards

View all debit card FAQs

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