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Bank of America Online Banking & Bill Pay Customer Service

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Bank of America
PO Box 25118
Tampa, FL 33622-5118
Bank of America
PO Box 25118
Tampa, FL 33622-5118

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Online Banking support


Online Banking support



Most popular Online Banking FAQs
I forgot my Online Banking ID or Passcode. How can I sign in to Online Banking?

Simply visit the Bank of America home page and select the appropriate link on the sign-in widget – Forgot ID/Passcode? – and follow the instructions provided.

How can I change my Online Banking ID?

Sign in to Online Banking, select the Change my Online ID link from the Help & Support menu and follow the instructions provided.

I'm worried about the safety of my personal information; is Online Banking secure?

Yes. Online Banking uses industry-standard protocols that leverage encryption for transferring data. Encryption creates a secure environment for the information being transferred between your browser and Bank of America.

These security protocols protect data in 3 key ways:

Authentication ensures that you are communicating with the correct server. This prevents another computer from impersonating Bank of America.

Encryption scrambles transferred data to prevent eavesdropping of sensitive information and to ensure that only the server you're sending the information to can read it.

Data integrity verifies that the information sent by you to Bank of America wasn't altered during the transfer. The system detects if data was added or deleted after you sent the message. If any tampering has occurred, the connection is dropped.

Learn more about Online Banking security

What do I need to enroll in Online Banking?

  • A Bank of America checking account or personal credit card
  • Internet access and a supported web browser (learn more about supported browsers)
  • An email address
  • ATM or debit card number and PIN

For Bill Pay you will also need:

  • A Bank of America checking account
  • Copies of your paper bills to begin adding merchants/Pay To accounts
  • Statements of accounts at other banks you wish to add as Pay From accounts

Enroll now in Online Banking

Which of my personal accounts can I view using Online Banking?

You can view the following personal accounts with Online Banking:

  • Checking
  • Money market
  • Savings
  • Credit card (with some exceptions)
  • Line of credit (LOC)
  • Mortgage
  • Retail loans (indirect and direct)
  • Certificate of deposit (CD)
  • Non-brokerage individual retirement account (IRA)

How do I order a copy of a canceled check from my checking account?

Copies of canceled checks are available for up to 7 years from the date they’re posted to your account.

To order check copies, sign in to Online Banking and select the link to your account, then select the Information & Services tab and select the Order check copies link and follow the instructions provided.

For copies of checks more than 18 months old, you’ll need the check number, date and amount for each check ordered. (A fee may apply for ordering check copies; refer to the schedule of fees associated with your account to learn which fees may apply.)

If you’re not an Online Banking customer, please contact us for assistance with your check copy request.

For check copies from your line of credit account, please call us at 800.934.5626.

Most popular Bill Pay FAQs
What is Bill Pay?

Bill Pay allows you to pay your bills through Online Banking. You can set up one-time payments, schedule future payments or create recurring payments from your checking, money market savings, SafeBalance Banking® or Home Equity Line of Credit account.

How do I start using online Bill Pay?

First-time Bill Pay users will need to enroll in Online Banking. Once you’re enrolled, sign in to Online Banking and select the Bill Pay tab. You will need copies of your bills to begin adding Pay To accounts to your Bill Pay service.

Find ATMs & financial centers

Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.