The easiest way to check your credit card balance is to sign in to Online Banking. In addition to checking your balance, Online Banking also allows you to:
- Get a summary of your current account status, including balance, available credit and information on when your next payment is due
- Request up to 12 months of detailed transaction information
- Download transactions for use with financial management software
- Make a payment online
- Contact customer service
You may redeem your credit card rewards online or by phone.
To check your credit card rewards balance and cash in or redeem your credit card rewards online, sign in to Online Banking and select your credit card then select the Rewards & Deals tab.
To redeem your credit card rewards by phone, call 800.434.8313 and select option 2 (Mon–Fri 9 a.m.-9 p.m. ET).
To learn more about fees associated with your credit card account, sign in to Online Banking and select the link to your card account, then select the Information & Services tab where you’ll find a section entitled Fee information. You can also review our FAQs about fees or the credit card agreement you received when you opened your account.
Before initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time). Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant. You can typically find the merchant’s contact information on your receipt or billing statement.
Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.
To access the credit card dispute process, sign in to Online Banking.
Not an Online Banking customer? Enroll in Online Banking today
Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately.