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Bank of America Credit Card Customer Service

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Write to us

Credit card payments

Bank of America
PO Box 15019
Wilmington, DE 19886-5019

Application status inquiries

Bank of America
PO Box 2493
Norfolk, VA 23501-2493

Express overnight service

Payment Services
900 Samoset Drive
DE5-023-03-02
Newark, DE 19713-6000

Credit card billing inquiries

Bank of America
PO Box 982234
El Paso, TX 79998-2234

Questions about card types

Bank of America
PO Box 53132
Phoenix, AZ 85027-3132
To access the dispute process, sign in to Online Banking.

Credit card payments

Bank of America
PO Box 15019
Wilmington, DE 19886-5019

Application status inquiries

Bank of America
PO Box 2493
Norfolk, VA 23501-2493

Express overnight service

Payment Services
900 Samoset Drive
DE5-023-03-02
Newark, DE 19713-6000

Credit card billing inquiries

Bank of America
PO Box 982234
El Paso, TX 79998-2234

Questions about card types

Bank of America
PO Box 53132
Phoenix, AZ 85027-3132
To access the dispute process, sign in to Online Banking.

Call us

Credit card customer service
(including lost or stolen card)

800.732.9194
24/7
1.757.677.4701 (international cell phone roaming charges may apply)
24/7

Credit card activation

800.276.9939
24/7
We accept calls made through relay services (dial 711).

Credit card billing inquiries

866.266.0212

Credit card customer service
(including lost or stolen card)

800.732.9194
24/7
1.757.677.4701 (international cell phone roaming charges may apply)
24/7

Credit card activation

800.276.9939
24/7
We accept calls made through relay services (dial 711).

Credit card billing inquiries

866.266.0212

FAQs

Most popular FAQs

Example of fraudulent email

To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:

Unusual content, including poor spelling and grammar or words spelled in UK-style English

...our fraud programme detected unusual activity on your Bank of America account.

Urgent call to action

If you do not respond to the link above immediately...

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Our representatives are available:
Mon–Fri: 8 a.m.-9 p.m. ET
Sat: 8 a.m.-8 p.m. ET
Sun: 8 a.m.-5 p.m. ET

Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.

Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.