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Bank of America Credit Card Customer Service

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Write to us

Credit card payments

Bank of America
PO Box 15019
Wilmington, DE 19886-5019

Application status inquiries

Bank of America
PO Box 2493
Norfolk, VA 23501-2493

Express overnight service

Payment Services
900 Samoset Drive
DE5-023-03-02
Newark, DE 19713-6000

Credit card billing inquiries

Bank of America
PO Box 982234
El Paso, TX 79998-2234

Questions about card types

Bank of America
PO Box 53132
Phoenix, AZ 85027-3132
To access the dispute process, sign in to Online Banking.

Credit card payments

Bank of America
PO Box 15019
Wilmington, DE 19886-5019

Application status inquiries

Bank of America
PO Box 2493
Norfolk, VA 23501-2493

Express overnight service

Payment Services
900 Samoset Drive
DE5-023-03-02
Newark, DE 19713-6000

Credit card billing inquiries

Bank of America
PO Box 982234
El Paso, TX 79998-2234

Questions about card types

Bank of America
PO Box 53132
Phoenix, AZ 85027-3132
To access the dispute process, sign in to Online Banking.

Call us

Credit card customer service
(including lost or stolen card)

800.732.9194
24/7
1.757.677.4701 (international cell phone roaming charges may apply)
24/7

Credit card activation

800.276.9939
24/7
TTY/TDD
800.222.7365

Credit card billing inquiries

866.266.0212

Credit card customer service
(including lost or stolen card)

800.732.9194
24/7
1.757.677.4701 (international cell phone roaming charges may apply)
24/7

Credit card activation

800.276.9939
24/7
TTY/TDD
800.222.7365

Credit card billing inquiries

866.266.0212

FAQs

Most popular FAQs
How can I find out the status of my credit card application?

If you applied for a Bank of America credit card online, you can check the status of your application online. You can also check the status by calling us at 866.422.8089.

How can I check my credit card account balance?

The easiest way to check your credit card balance is to sign in to Online Banking. In addition to checking your balance, Online Banking also allows you to:

  • Get a summary of your current account status, including balance, available credit and information on when your next payment is due
  • Request up to 12 months of detailed transaction information
  • Download transactions for use with financial management software
  • Make a payment online
  • Contact customer service
How can I spend or redeem my rewards points?

You can redeem your credit card rewards on your mobile device, on our website or by phone.

On your mobile device
Sign in to the Mobile Banking app and tap the View My Rewards link to view/redeem available rewards balance.

You can also tap the Erica icon and say, "I want to redeem credit card rewards" and follow the instructions (if you prefer, you can also type your message to Erica).

Get the app

On our website
To check your rewards points balance and cash in or redeem your rewards points online, sign in to Online Banking and select your credit card then select the Rewards tab.

Not an Online Banking customer? Enroll in Online Banking today

By phone
To redeem your rewards points by phone, call 800.434.8313 and select option 2 (Mon-Fri 9 a.m.-9 p.m. ET).

How can I learn about fees?

To learn more about fees associated with your credit card account, sign in to Online Banking and select the link to your card account, then select the Information & Services tab where you’ll find a section entitled Fee information. You can also review our FAQs about fees or the credit card agreement you received when you opened your account.

What actions can I take to prevent fraud from occurring on my accounts?

Our fraud prevention checklist includes a number of steps you can take to help prevent fraud. Working together, we can make the strongest possible defense against fraudulent activity.

How do I submit a credit card dispute?

Before initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time). Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant. You can typically find the merchant’s contact information on your receipt or billing statement.

Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.

To access the credit card dispute process, sign in to Online Banking.

Not an Online Banking customer? Enroll in Online Banking today

Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately.

Where can I get assistance with overwhelming credit card debt?

If you’re having difficulty meeting your credit card debt obligations, please visit our our credit card assistance page. You may also want to review these Better Money Habits articles:

How to tackle financial stress
Could a credit counselor help me?

Example of fraudulent email

To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:

Unusual content, including poor spelling and grammar or words spelled in UK-style English

...our fraud programme detected unusual activity on your Bank of America account.

Urgent call to action

If you do not respond to the link above immediately...

Find ATMs & financial centers

Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.

Connect with us on social media

Our representatives are available:
Mon–Fri: 8 a.m.-9 p.m. ET
Sat: 8 a.m.-8 p.m. ET
Sun: 8 a.m.-5 p.m. ET

Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.

Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.