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Bank of America Small Business Customer Service

Contact us about

Call us

Open a new account

866.543.2808
Mon–Fri 8 a.m.-10 p.m. ET

Remote Deposit Online support

877.270.1242
Mon–Fri 8 a.m.-8 p.m. ET

General servicing questions

888.BUSINESS (888.287.4637)
Mon–Fri 7 a.m.-10 p.m. ET
Sat 7 a.m.-7 p.m. ET

Merchant Services support

800.430.7161
Automated support 24/7

Online Banking support

866.758.5972
Mon–Fri 7 a.m.-10 p.m. ET
Sat 7 a.m.-7 p.m. ET

Intuit® Online Payroll support

888.606.4545
Mon–Fri 9 a.m.-9 p.m. ET

Open a new account

866.543.2808
Mon–Fri 8 a.m.-10 p.m. ET

Remote Deposit Online support

877.270.1242
Mon–Fri 8 a.m.-8 p.m. ET

General servicing questions

888.BUSINESS (888.287.4637)
Mon–Fri 7 a.m.-10 p.m. ET
Sat 7 a.m.-7 p.m. ET

Merchant Services support

800.430.7161
Automated support 24/7

Online Banking support

866.758.5972
Mon–Fri 7 a.m.-10 p.m. ET
Sat 7 a.m.-7 p.m. ET

Intuit® Online Payroll support

888.606.4545
Mon–Fri 9 a.m.-9 p.m. ET

FAQs

Most popular FAQs
Who should I call if I have a general banking question?

If you have a general question about an existing checking, savings, credit card or business services account, call 888.BUSINESS (888.287.4637). If you would like to open a new account, call 866.543.2808. Customer service representatives are waiting to help you at both numbers.

Where should I mail my business card payments?

Please send your check or money order, payable to Bank of America, to the following address:

Bank of America Business Credit Card
PO Box 15710
Wilmington, DE 19850-5710

Can I apply for a business account or service online?

Yes, we’ve made it easy for you to apply online for small business accounts, credit cards and financing. To get more information and to begin your online application, select the appropriate link from the following list:

Small business checking accounts

Small business savings accounts

Small business credit cards

Small business financing

Medical, dental and veterinary practice loans

What should I do if my business debit card is lost or stolen?

You’re protected by Bank of America’s $0 Liability Guarantee: Fraudulent transactions made using Bank of America credit and debit cards are covered as long as you report them promptly; please visit our account and card security page for additional details.

If your card was lost or stolen, Sign in to Online Banking or our Mobile Banking app immediately to report your card lost or stolen.

What should I do if I forgot or need to change my Online ID or Passcode?

Simply visit the Bank of America home page and select the appropriate link on the sign-in widget – Forgot ID/Passcode? – and follow the instructions provided.

What do I do if I suspect fraud has occurred on my account?

If you suspect your information has been compromised:

  • Contact us immediately to report fraudulent activity and close all accounts that were tampered with or fraudulently established
  • Consider filing a police report depending on the level of fraud, and ensure you have the report ready if needed for proof with creditors
  • Visit the Identity Theft Resource Center layer, a nonprofit for U.S. consumers, for step-by-step instructions, form letters and other resources for theft resolution
  • File a complaint with the Federal Trade Commission layer (FTC). The FTC maintains a database of identity theft cases used by U.S. law enforcement agencies for investigations.
  • Consider placing a credit freeze on your credit report from each of the credit bureau reporting agencies by contacting them over the internet or by phone

If you've been the victim of identity theft, we're here to help. If you have a small business credit or debit card with us, we'll cancel your card and issue a replacement immediately (you won’t be liable for any fraudulent activity). Our page on resolving identity theft has additional information and steps for you to follow that you should find helpful.

What actions can I take to prevent fraud from occurring on my accounts?

Our fraud prevention checklist includes steps you can take to help prevent fraud. Working together, we can make the strongest possible defense against fraudulent activity.

Find ATMs & financial centers

Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.