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Bank of America ATM Customer Service

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Bank of America
PO Box 25118
Tampa, FL 33622–5118
Bank of America
PO Box 25118
Tampa, FL 33622–5118

Call us

To report a problem with an ATM

844.401.8500 option 1
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET

To submit a claim for an ATM deposit or withdrawal:


Please be prepared to provide as much information as possible about your transaction to assist us with researching and resolving your claim. Your card or account number will be required. Other useful information may include a description of what occurred during your transaction at the ATM, the ATM ID or location of the ATM and the date, time and amount of your transaction.
On our Website:
Sign in to Online Banking to dispute an ATM transaction. Not an Online Banking customer? Enroll in Online Banking today
By telephone:
Call 844.401.8500 (option 2) Mon–Fri 8 a.m.-11 p.m. or Sat–Sun 8 a.m.-8 p.m. (all times ET).

For general account servicing and information (your card or account number will be required)

844.401.8500 option 3
1.315.724.4022 (international collect; cell phone roaming charges may apply)
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
Automated support: 24/7
Spanish
844.401.8500 option 3
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
TTY/TDD
800.288.4408
Mon–Fri 8 a.m.-midnight ET
Sat–Sun 8 a.m.-8 p.m. ET

To report a problem with an ATM

844.401.8500 option 1
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET

To submit a claim for an ATM deposit or withdrawal:


Please be prepared to provide as much information as possible about your transaction to assist us with researching and resolving your claim. Your card or account number will be required. Other useful information may include a description of what occurred during your transaction at the ATM, the ATM ID or location of the ATM and the date, time and amount of your transaction.
On our Website:
Sign in to Online Banking to dispute an ATM transaction. Not an Online Banking customer? Enroll in Online Banking today
By telephone:
Call 844.401.8500 (option 2) Mon–Fri 8 a.m.-11 p.m. or Sat–Sun 8 a.m.-8 p.m. (all times ET).

For general account servicing and information (your card or account number will be required)

844.401.8500 option 3
1.315.724.4022 (international collect; cell phone roaming charges may apply)
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
Automated support: 24/7
Spanish
844.401.8500 option 3
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
TTY/TDD
800.288.4408
Mon–Fri 8 a.m.-midnight ET
Sat–Sun 8 a.m.-8 p.m. ET

FAQs

Most popular FAQs
Will my chip ATM/debit card work at all ATMs?

Yes, your card will work at both a chip-enabled ATM and at ATMs where only magnetic stripe transactions are accepted.

  1. Insert your card face-up in the ATM to begin your transaction.
  2. Follow the on-screen instructions (chip-enabled ATMs will hold your card during the transaction).
  3. Take your card when prompted.
What if the ATM does not return my card or I leave my card in the ATM?

If the ATM is part of a financial center, you can call the specific financial center to see if an associate retrieved your card from the ATM.

If you need to request a new card, you can sign in to request your card. You can also visit a financial center to request a new card. Find a financial center

You'll receive your new card — which will include an embedded chip — in 4-6 business days. (See the Personal Schedule of Fees for replacement card costs).

Can I have ATM receipts sent to my email address?

Yes, ATM email receipts can be requested during eligible ATM transactions if you have at least 1 email address associated with your Bank of America profile and you're conducting your transaction using your Bank of America consumer debit or ATM card.

If your ATM transaction is eligible for an email receipt, your options will include Email Only, Print Only, Print & Email or No Receipt. In order to receive an Email Only or Print & Email receipt type, you'll be required to choose an email address during your ATM transaction for receipt delivery.

After you've selected an email address to use for an ATM email receipt, that selected address will display on the Receipt Options screen during future transactions. You'll always be able to choose another email address during your ATM transactions by selecting Use Another Email. For each eligible transaction, only 1 email address can be selected to receive an email receipt.

What are the advantages of using the ATM to make deposits?
  • The ATM saves you time by avoiding long teller lines
  • The ATM is available for customer transactions 24 hours a day, 7 days a week, 365 days a year
  • No envelopes or deposit slips are needed
  • Cash deposits made by 8 p.m. receive immediate credit
  • Check deposits made by 8 p.m. on a business day post the same day (exceptions apply; see your account agreement for details)
  • Check images (if requested) and cash summaries are printed on the receipt

Find ATMs & financial centers

Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.

Connect with us on social media

Our representatives are available:
Mon–Fri: 8 a.m.-9 p.m. ET
Sat: 8 a.m.-8 p.m. ET
Sun: 8 a.m.-5 p.m. ET

Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.

Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.