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Bank of America ATM Customer Service

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Bank of America
PO Box 25118
Tampa, FL 33622–5118
Bank of America
PO Box 25118
Tampa, FL 33622–5118

Call us

To report a problem with an ATM

844.401.8500 option 1
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET

To submit a claim for an ATM deposit or withdrawal:


Please be prepared to provide as much information as possible about your transaction to assist us with researching and resolving your claim. Your card or account number will be required. Other useful information may include a description of what occurred during your transaction at the ATM, the ATM ID or location of the ATM and the date, time and amount of your transaction.
On our Website:
Sign in to Online Banking to dispute an ATM transaction. Not an Online Banking customer? Enroll in Online Banking today
By telephone:
Call 844.401.8500 (option 2) Mon-Fri 8 a.m.-11 p.m. or Sat-Sun 8 a.m.-8 p.m. (all times ET).

For general account servicing and information (your card or account number will be required)

844.401.8500 option 3
1.315.724.4022 (international collect; cell phone roaming charges may apply)
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
Automated support: 24/7
Spanish
844.401.8500 option 3
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
We accept calls made through relay services (dial 711).

To report a problem with an ATM

844.401.8500 option 1
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET

To submit a claim for an ATM deposit or withdrawal:


Please be prepared to provide as much information as possible about your transaction to assist us with researching and resolving your claim. Your card or account number will be required. Other useful information may include a description of what occurred during your transaction at the ATM, the ATM ID or location of the ATM and the date, time and amount of your transaction.
On our Website:
Sign in to Online Banking to dispute an ATM transaction. Not an Online Banking customer? Enroll in Online Banking today
By telephone:
Call 844.401.8500 (option 2) Mon-Fri 8 a.m.-11 p.m. or Sat-Sun 8 a.m.-8 p.m. (all times ET).

For general account servicing and information (your card or account number will be required)

844.401.8500 option 3
1.315.724.4022 (international collect; cell phone roaming charges may apply)
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
Automated support: 24/7
Spanish
844.401.8500 option 3
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
We accept calls made through relay services (dial 711).

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Our representatives are available:
Mon–Fri: 8 a.m.-9 p.m. ET
Sat: 8 a.m.-8 p.m. ET
Sun: 8 a.m.-5 p.m. ET

Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.

Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.