Skip to main content

Bank of America Mobile & Text Banking Customer Service

Contact us about

Write to us

Bank of America
PO Box 25118
Tampa, FL 33622-5118
Bank of America
PO Box 25118
Tampa, FL 33622-5118

Call us

Mobile Banking support

800.432.1000

Text Banking support

800.604.9961
Automated support 24/7

Mobile Banking support

800.432.1000

Text Banking support

800.604.9961
Automated support 24/7

Most popular FAQs

Most popular Text Banking FAQs
What is Text Banking?

Text Banking is a simple way to get balance and transaction information in seconds. Simply text a command to MyBofA (692632) and we'll text you a response with the requested information. For example, if you text BAL to MyBofA (692632), we'll text you back with the balances of all your accounts.

How do I enroll in Text Banking?

Simply sign in to Online Banking and select Profile & Settings, then select the Mobile settings link from the menu and scroll to the Text Banking section of the page. You can also enroll in Text Banking by calling 800.604.9961.

My mobile number or carrier changed; how do I update my Text Banking settings?

If your mobile number changed, sign in to Online Banking and select the Mobile settings link from the Profile & Settings menu and select the Edit number link in the Text Banking settings section of the page.

If your mobile carrier changed, you will need to sign in to Online Banking and re-enroll in Text Banking.

What number do I send text messages to?

Send Text Banking commands to MyBofA (692632)

Where can I find a complete list of commands I can use with Text Banking?

Visit our Text Banking page to see a complete list of available commands. You can also print the list so you have all the commands available at your convenience.

Can I send a text to turn off Text Banking?

No. Texting STOP, CANCEL or any similar command from your mobile device will not end your Text Banking service.

To turn off Text Banking, sign in to Online Banking and select the Mobile settings link from the Profile & Settings menu and scroll to the Text Banking settings section of the page. You can also call 800.933.6262.

Find ATMs & financial centers

Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.