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Fraud Prevention Checklist

Report Suspicious Activity

Take steps to
protect yourself

Take steps to
protect yourself

Take steps to
protect yourself

Here are some things you can do today to increase your security and help protect yourself against fraud and identity theft.

  1. 1. Keep your contact information up to date

    Why it matters

    We can contact you quickly in the event we see suspicious activity on your account.

    How to do this

    Sign in to Online Banking to review and update your contact information.

  2. 2. Create the strongest possible passwords

    Why it matters

    A strong password means a strong defense against hackers. See how to create strong passwords

    How to do this

    Sign in to Online Banking to review your sign-in settings and update your Passcode.

  3. 3. Allow push alerts on the Mobile Banking app

    Why it matters

    We can contact you quickly in the event we see suspicious activity on your account.

    How to do this

    Sign in to the Mobile Banking app, select Alerts from the Menu and follow the instructions.
    Get the Mobile Banking app

  4. 4. Protect your devices

    Why it matters

    Keeping your phone, tablet and computer up to date with the latest browsers and operating systems helps protect against vulnerabilities that hackers can exploit.

    How to do this

    Review our browser and system requirements and consider using McAfee LiveSafe (our customers get 12 months free).
    Learn more about McAfee LiveSafe

  5. 5. Enable biometrics (fingerprint sign-on or facial recognition)

    Why it matters

    When someone gains access to your personal information, they can pretend to be you online.

    How to do this

    For example: Use paperless payment methods such as Bill Pay or Zelle® and never write your PIN on your card.
    10 ways to help protect your personal info

  6. 6. Know the red flags that signal a scam

    Why it matters

    If you provide your information or money to a scammer, there is often little we can do to get your money back.

    How to do this

    Understand how scammers operate and the ways in which they pressure or trick you into sending money and information.
    Visit our scams page

Top FAQs about protecting and sharing your information

What's the best way I can help protect my personal information?
Regularly monitoring your account activity is the best way to help detect if you have been a victim of fraud. Bank of America's Online Banking service allows you to access and review your account activity at your convenience, and signing up for electronic statements may also help reduce your risk of mail fraud.

Download the Bank of America Mobile Banking app and allow push alerts for more secure communication about your accounts. Keep your contact information, especially cell and email, current. Review and respond to alerts promptly. Keep your contact information, especially cell and email, current. Turn on location services when making a purchase or signing in and allow location-based anti-fraud and security permissions.

Learn more about Online Banking Alerts

Do you have additional tips for how I can help protect my information offline?
Here are some tips for protecting your personal information offline:

  • Always know where your credit or debit card is. If you misplace it, contact us immediately so we can block the card from use.
  • Don't write your personal identification number (PIN), Social Security number, driver's license number or credit card account number on checks or on your ATM, credit card or debit card.
  • Use ATMs with surveillance cameras and be aware of people and your surroundings. When you enter or exit an ATM in an enclosed area, be sure you close the entry door completely. Cover the keypad when entering your PIN so skimming thieves can't capture it with your card number. Secure your card and cash after completing your transaction and before exiting the ATM area.
  • Keep mail secure. Receive and store as many of your account statements electronically as you can. Consider going paperless and accessing your statements through Online Banking. Learn more about going paperless.
  • Tear up or shred pre-approved credit offers, receipts (including ATM receipts) and other information that could link your name to your account numbers. Check your local financial center and municipal waste disposal or recycling center for shred days.
  • Monitor bills and bank statements frequently. Immediately report any suspected fraudulent transactions to the holder of your account, such as your bank or credit card company.
  • Store canceled checks, new checks and account statements in a safe place.

You should also familiarize yourself with our privacy notices and watch the short Keeping your financial information safe video from Better Money Habits.

View all Security Center FAQs >>

Looking for a deeper understanding
of identity thft, online security and
how to stay safe?

Explore the privacy & security section of
Better Money Habits

Report Suspicious Activity

Looking for a deeper understanding
of identity theft, online security
and how to stay safe?

Explore the privacy & security section
of Better Money Habits

Looking for a deeper understanding of identity
theft, online security and how to stay safe?

Explore the privacy & security section of Better Money Habits