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Credit Card Account Management FAQs

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Can I manage my Bank of America® credit card account from almost anywhere?What's a cash credit line?How do I request a credit line increase?What does "cash credit line available" mean?What happens if I go over my cash credit line?How do I know the amount of my cash credit line?Is it possible to increase my credit limit on my credit card prior to going on my trip?How do I request my credit card PIN?How do I request a new/replacement credit card?What do I do if my credit card expires?What should I know about requesting a Balance Transfer?Will I receive a confirmation number when completing a Balance Transfer?What should I know about Direct Deposit Cash Advances from my credit card?Can I use my credit card at an ATM in a foreign country?What are some tips for using an ATM in foreign countries?How can I change my address, phone number, and email address?How do I change my legal name or legal title?
Can I manage my Bank of America® credit card account from almost anywhere?

Yes, whether you use our Mobile Banking app or Online Banking, you have access to world class digital banking at your fingertips. For example, you can:

  • Stay on top of your credit card account balances with spending & budgeting tools
  • Choose cash back deals with BankAmeriDeals®
  • Pay your credit card bill with your Bank of America checking or savings accounts
  • Pay your credit card bill from a non-Bank of America account via Bill Pay
  • Report your credit card lost or stolen, and request a replacement card
  • Request a Balance Transfer or Direct Deposit Cash Advance
  • Manage your credit card PIN
  • Get your FICO® Score
  • Redeem credit card rewards

When you sign in to Online Banking, you can also:

  • Get a summary of your current account status, including balance, available credit and payment information
  • Request up to 12 months of detailed transaction information
  • View and print up to 3 years of credit card statements
  • Download transactions for use with financial management software

Not an Online Banking customer? Enroll in Online Banking today

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What's a cash credit line?

The cash credit line is a portion of the total credit available on your credit card, and is the maximum available credit for Bank Cash Advance transactions. Generally, Bank Cash Advances consist of ATM Cash Advances, Over the Counter (OTC) Cash Advances, Same-Day Online Cash Advances, Overdraft Protection Cash Advances, Cash Equivalents and applicable transaction fees.

How do I request a credit line increase?

If your account is eligible to request a credit line increase online, you'll be able to make the request by signing in to Online Banking, selecting your credit card account, then select the Request a credit line increase link under Card Details in Account Summary. If your account is not eligible to request an increase online, please call the number on the back of your credit card.

What does "cash credit line available" mean?

Your cash credit line available is the amount of money on your credit card that is currently available for you to use for bank cash advance transactions. Keep in mind that any bank cash advance transactions you have made but have not yet been processed should be subtracted from your cash credit line available.

What happens if I go over my cash credit line?

If you exceed your cash credit line, you will not be able to make any more Bank Cash Advance transactions until you have paid your balance below the cash credit limit. There is no account penalty if you go over your cash credit line. Exceeding the cash credit line will not result in a fee or a higher APR, but you may experience declined transactions.

How do I know the amount of my cash credit line?

You can view your cash credit line on your statement, in Online Banking on your credit card Account details page or by calling customer service.

Is it possible to increase my credit limit on my credit card prior to going on my trip?

Yes, you can request an increase in your credit limit on our website or by phone.

On our website
Sign in to Online Banking and select your credit card account, then select the Information & Services tab. If your account is eligible, you will be able to request a credit line increase.

Not an Online Banking customer? Enroll in Online Banking today

By phone
You may request an increase in your credit limit by calling the toll-free number on the back of your card.

How do I request my credit card PIN?

To request your credit card PIN: Sign in to Online Banking. You may also request your PIN using our Mobile Banking app or by calling the number on the back of your card.

How do I request a new/replacement credit card?

You can easily request an additional credit card or a replacement credit card on our website or on your mobile device.

On our website
Sign in to Online Banking and select the Order a new or replacement card link.

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device
Sign in to the Mobile Banking app and select your credit card account, then scroll to the Card Management section and select the Replace Credit Card link.

You can also tap the Erica icon and say, “I need to replace my credit card” then follow the instructions (if you prefer, you can also type your message to Erica).

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What do I do if my credit card expires?

Typically you'll receive a replacement credit card shortly before your current card is set to expire. If you never received your replacement card, though, you can easily request one on our website or on your mobile device.

On our website
Sign in to Online Banking and select the Order a new or replacement card link.

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device
Sign in to the Mobile Banking app and select your credit card account, then scroll to the Card Management section and select the Replace Credit Card link.

You can also tap the Erica icon and say, “I need to replace my credit card” then follow the instructions (if you prefer, you can also type your message to Erica).

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What should I know about requesting a Balance Transfer?

A Balance Transfer allows you to access up to your total available credit on your personal credit card, and pay off or pay down balances from retail/department store/gas cards, or other non- Bank of America credit cards and personal loans or lines of credit. This helps you consolidate bills, enjoy the convenience of one monthly statement and payment, and can save you money by paying down your higher-rate debt faster. In most cases Balance Transfer requests will post to your account in as quickly as 2-4 business days (up to 14 days for new accounts). You can submit up to 3 Balance Transfers in each session, however, your transfer amount cannot exceed your total credit available, so be sure to plan for applicable fees and interest charges, as well as any pending purchases, advances or transfers when determining your transfer amount.

Your account may be eligible for promotional rates too. You can check your offers anytime!

On our website
Sign in to Online Banking to access the Transfer Balance or Get Cash tab.

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device
Sign in to the Mobile Banking app, select your credit card account, and scroll to Transfer Balance or Get Cash.

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Will I receive a confirmation number when completing a Balance Transfer?

You won't receive a confirmation number, but you may print or capture an image of the confirmation page that displays once you complete the Balance Transfer or Direct Deposit Cash Advance request online or in the Mobile Banking app. We will send you an email to the email address on file, to confirm when approved Balance Transfer and Direct Deposit Cash Advance requests are processed. You can also check the status of your Balance Transfer and Direct Deposit Cash Advance requests at any time — just sign in to Online Banking or the Mobile Banking app. If you have multiple credit card accounts, select the account you recently used to make a Balance Transfer or Direct Deposit Cash Advance. Then within Transfer Balance or Get Cash select View Transfer History link.

What should I know about Direct Deposit Cash Advances from my credit card?

A Direct Deposit Cash Advance from your credit card allows you to deposit cash from your personal credit card in to your personal checking account with Bank of America or another bank. You can use the cash to pay for any kind of planned or unplanned expense. If you plan to use the funds to consolidate debt, you may want to consider a Balance Transfer instead because the standard rate for Balance Transfers is typically lower.

You can draw up to your total credit available, less any transaction fees and the funds are often available the next business day. In some instances, it may take up to 3 business days (14 business days for new accounts). Your Direct Deposit Cash Advance amount cannot exceed your total credit available, so be sure to plan for applicable fees and interest charges, as well as any pending purchases, advances or transfers when determining your transfer amount.

Your account may be eligible for promotional rates on direct deposit, too. You can check your offers anytime!

On our website
Sign in to Online Banking to access the Transfer Balance or Get Cash tab.

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device
Sign in to the Mobile Banking app, select your credit card account, and scroll to Transfer Balance or Get Cash.

Get the app

For your security, all online Direct Deposits Cash Advance from your credit card require you to provide two pieces of information that you can find on your card. So you'll need the card plastic to complete your request.

Can I use my credit card at an ATM in a foreign country?

Yes. The largest international ATM networks are Mastercard/Cirrus, Visa/Plus and American Express, each of which has ATMs in more than 100 countries. Visit our ATM locator page and select the Find International ATM Partners show/hide for a list of international partner banks you can use to access money without extra bank fees.

Here are some important considerations to remember when using foreign ATMs:

  • You may incur cash advance fees and foreign transaction fees (for specifics, please refer to the Credit Card Agreement you received with your card; if you need to request a copy of your Credit Card Agreement, sign in to Online Banking and select the Request a paper copy online link at the top of the Information & Services tab)
  • Some foreign ATMs are only available during normal business hours
  • While many foreign ATMs offer instructions in English, not all of them do
  • Your PIN must be 4 digits (some foreign ATMs do not accept PINs longer than 4 digits). To request or update your credit card PIN: Sign in to Online Banking. You may also request your PIN using our Mobile Banking app or by calling the number on the back of your card.

Please note that some business card accounts may not have overseas cash availability. Please check with your authorized contact or program administrator before you leave the country.

If you travel often, you may want to consider one of our credit cards with no foreign transaction fees.

What are some tips for using an ATM in foreign countries?

ATMs can be used to get foreign currency while traveling and may save you money when compared to buying currency at exchange rate booths. Despite the advantages, you need to be prepared for special circumstances that can arise when using an international ATM. Here are a few tips to help you on your way:

Check the network: Check your card's network. Cards in the Cirrus and Maestro networks often feature ATMs with easy-to-read instructions in English. Bank of America belongs to the Global ATM Alliance.

Research the country: There are some countries where ATM transactions are blocked. Please research the country to verify whether you will be able to use your credit card.

Understand the types of fees charged: Fees may be incurred for using the ATM and there may also be fees for currency conversion and cash advance. It is usually better to make fewer larger transactions instead of multiple smaller ones.

Make sure your PIN is valid: Some ATMs only allow 4-digit PINs. If your current PIN is longer than 4 digits, you may need to get a new PIN before you start your trip.

Have a backup plan: Some ATMs limit your access to a primary checking account, so have an alternative means of making purchases such as using foreign currency, traveler’s cheques or a debit card.

Additional tips: Remember that not all foreign ATMs offer instructions in English. If you are unable to use a foreign ATM, you may be able to use your credit card to make a cash advance at a local bank. Finally please note that some business card accounts may not have cash availability; check with your Authorized Contact or Program Administrator before you leave the country.

How can I change my address, phone number, and email address?

You can easily update your address, email address, and phone number on our website or on your mobile device.

On our website
Sign in to Online Banking to update your contact information.

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device
Sign in to the Mobile Banking app and select the Menu icon, then scroll to the Settings & Alerts section, select the Profile & Settings link then select the Contact Info link.

You can also tap the Erica icon and say, “Update my contact info” then follow the instructions (if you prefer, you can also type your message to Erica).

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How do I change my legal name or legal title?

To change your legal name or legal title: Please bring a government-issued photo ID plus any additional documentation specific to your situation to any Bank of America financial center. An associate will give you forms to complete and will assist you with obtaining a new credit card.

If you are a co-owner or authorized user on the account: Please note that in order for us to update your name, the account owner (or other co-owners) must accompany you to the financial center.

Reason for name changeDocumentation to bring in addition to a government-issued photo ID
Legal name misspelling on your accountBirth Certificate
MarriageMarriage Certificate
DivorceDivorce decree
Legal court orderLegal court order
AdoptionAdoption certificate

If you don't live near a financial center: Please contact customer service at 800.432.1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., all times ET).

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