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Privacy & Security

Fraud Prevention Checklist

Your security is our top priority; let’s work together to help prevent fraud.

 Create a strong, unique password for each of your accounts.

 Enable biometrics like fingerprint sign-on or retina/facial recognition where available, including on our Mobile Banking app.

 Take advantage of our one-time authentication code wherever it’s available to add an extra layer of security to your transactions.

 Download the Mobile Banking app and allow push alerts for secure communication about your accounts.

 Sign in to Mobile or Online Banking to make sure your contact information is up to date.

 Respond promptly to security alerts.

 Request a free copy of your credit report from AnnualCreditReport.com every 12 months so you can review it for inconsistencies.

 Carry only necessary identification with you.

 Download and install software from McAfee® LiveSafe™ (virus, malware and phishing detection) and IBM Security Trusteer Rapport (online fraud protection).

 Only download trusted apps, operating systems and software updates. Be sure to download updates in a timely manner.

 Avoid links from unknown sources found within text messages, on web pages and in suspicious emails. See how to spot email scams

 Forward any suspicious calls, texts or emails claiming to be Bank of America to abuse@bankofamerica.com and then delete them. Our team reviews all submissions; we will reply to your message only if we require additional information.