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Privacy & Security

Fraud Prevention Checklist

Bank of America proactively monitors your accounts for fraud with industry-leading fraud-protection measures – but this checklist includes a number of steps you can take, too, to help prevent fraud. Working together, we can make the strongest possible defense against fraudulent activity.

How you can help protect your identity

 Make sure your mobile number and email address are up to date in our systems. Review and respond to security and fraud alerts promptly. Sign in to Online Banking to update your contact information

 If you use the Bank of America or Merrill Lynch mobile apps, allow push alerts for more secure communication about your accounts. Review and respond to security and fraud alerts promptly.

 Review your credit report frequently and carefully by requesting a free copy of your credit report every 12 months from AnnualCreditReport.com.

 Carry only necessary identification with you; do not carry your Social Security card.

 Use a strong, unique password for each of your accounts. Enable multi-factor authentication or biometrics like fingerprint sign-on or retina/facial recognition when available.

How you can help protect your computer

 Equip your computer with comprehensive malware and virus protection software. We offer McAfee® LiveSafe™ virus, malware and phishing detection free to our customers for 12 months and half price for the following 12 months. Also, consider using IBM Security Trusteer Rapport online fraud protection software which delivers extra security while you're signed in to our site. (Please note: Firefox is currently the only browser supported by Trusteer Rapport.)

 Only download software or applications from well-known or trusted sources.

 Download and install any operating system and software updates (sometimes called patches or service packs) in a timely manner.

How you can help protect your smartphone

 Enable multi-factor authentication or biometrics like fingerprint sign-on or retina/facial recognition when available.

 Avoid clicking on links from unknown sources found within text messages, on web pages and in suspicious emails.

How you can help avoid scams

 If you receive a suspicious call, text or email from someone claiming to be Bank of America, do not respond. Send it to abuse@bankofamerica.com. Our team reviews all submissions; we will only reply to your message if we require additional information.