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Bank of America Privacy & Security Customer Service

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Write to us

Bank of America
PO Box 25118
Tampa, FL 33622-5118
Bank of America
PO Box 25118
Tampa, FL 33622-5118

Call us

Report a lost or stolen ATM or debit card

Sign in to Online Banking and follow the instructions or call:
800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)

Report a lost or stolen credit card

Sign in to Online Banking and follow the instructions or call:
800.732.9194
1.757.677.4701 (international collect; cell phone roaming charges may apply)
You won't be liable for any fraudulent charges. We’ll cancel your card and send you a replacement immediately.

Report a lost or stolen checkbook

800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)
If possible, provide the check number for the last check that was written or the name of the person or business to whom it was written. (You can sign in to Online Banking to view digital copies of your checks.)

Report fraudulent or suspicious activity

Credit card charges
Sign in to Online Banking and follow the instructions.
ATM or debit charges
877.366.1121
Mortgage accounts
800.669.6607
Mon–Fri 7 a.m.-7 p.m. (local time)
Home equity accounts
800.934.5626
Mon–Fri 7 a.m.-7 p.m. (local time)
Online Banking
800.432.1000
All other
800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)
Mon–Fri 7 a.m.-10 p.m. (local time)
Sat–Sun 8 a.m.-5 p.m. (local time)
Spanish
800.688.6086
Mon–Fri 7 a.m.-10 p.m. (local time)
Sat–Sun 8 a.m.-8 p.m. (local time)

Report a lost or stolen ATM or debit card

Sign in to Online Banking and follow the instructions or call:
800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)

Report a lost or stolen credit card

Sign in to Online Banking and follow the instructions or call:
800.732.9194
1.757.677.4701 (international collect; cell phone roaming charges may apply)
You won't be liable for any fraudulent charges. We’ll cancel your card and send you a replacement immediately.

Report a lost or stolen checkbook

800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)
If possible, provide the check number for the last check that was written or the name of the person or business to whom it was written. (You can sign in to Online Banking to view digital copies of your checks.)

Report fraudulent or suspicious activity

Credit card charges
Sign in to Online Banking and follow the instructions.
ATM or debit charges
877.366.1121
Mortgage accounts
800.669.6607
Mon–Fri 7 a.m.-7 p.m. (local time)
Home equity accounts
800.934.5626
Mon–Fri 7 a.m.-7 p.m. (local time)
Online Banking
800.432.1000
All other
800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)
Mon–Fri 7 a.m.-10 p.m. (local time)
Sat–Sun 8 a.m.-5 p.m. (local time)
Spanish
800.688.6086
Mon–Fri 7 a.m.-10 p.m. (local time)
Sat–Sun 8 a.m.-8 p.m. (local time)

FAQs

Popular privacy FAQs
Products & services FAQs

Example of fraudulent email

To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:

Unusual content, including poor spelling and grammar or words spelled in UK-style English

...our fraud programme detected unusual activity on your Bank of America account.

Urgent call to action

If you do not respond to the link above immediately...

Find ATMs & financial centers

Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.