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Bank of America Privacy & Security Customer Service

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Bank of America
PO Box 25118
Tampa, FL 33622-5118

Privacy Assist®

Bank of America Privacy Assist® Customer Service
PO Box 220510
Chantilly, VA 20153-0510
Bank of America
PO Box 25118
Tampa, FL 33622-5118

Privacy Assist®

Bank of America Privacy Assist® Customer Service
PO Box 220510
Chantilly, VA 20153-0510

Call us

Report a lost or stolen ATM or debit card

Sign in to Online Banking and follow the instructions or call:
800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)

Report a lost or stolen credit card

Sign in to Online Banking and follow the instructions or call:
800.732.9194
1.757.677.4701 (international collect; cell phone roaming charges may apply)
You won't be liable for any fraudulent charges. We’ll cancel your card and send you a replacement immediately.

Report a lost or stolen checkbook

800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)
If possible, provide the check number for the last check that was written or the name of the person or business to whom it was written. (You can sign in to Online Banking to view digital copies of your checks.)

Report fraudulent or suspicious activity

Credit card charges
Sign in to Online Banking and follow the instructions.
ATM or debit charges
877.366.1121
Mortgage accounts
800.669.6607
Mon–Fri 7 a.m.-7 p.m. (local time)
Home equity accounts
800.934.5626
Mon–Fri 7 a.m.-7 p.m. (local time)
Online Banking
800.432.1000
All other
800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)
Mon–Fri 7 a.m.-10 p.m. (local time)
Sat–Sun 8 a.m.-5 p.m. (local time)
Spanish
800.688.6086
Mon–Fri 7 a.m.-10 p.m. (local time)
Sat–Sun 8 a.m.-8 p.m. (local time)

Report a lost or stolen ATM or debit card

Sign in to Online Banking and follow the instructions or call:
800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)

Report a lost or stolen credit card

Sign in to Online Banking and follow the instructions or call:
800.732.9194
1.757.677.4701 (international collect; cell phone roaming charges may apply)
You won't be liable for any fraudulent charges. We’ll cancel your card and send you a replacement immediately.

Report a lost or stolen checkbook

800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)
If possible, provide the check number for the last check that was written or the name of the person or business to whom it was written. (You can sign in to Online Banking to view digital copies of your checks.)

Report fraudulent or suspicious activity

Credit card charges
Sign in to Online Banking and follow the instructions.
ATM or debit charges
877.366.1121
Mortgage accounts
800.669.6607
Mon–Fri 7 a.m.-7 p.m. (local time)
Home equity accounts
800.934.5626
Mon–Fri 7 a.m.-7 p.m. (local time)
Online Banking
800.432.1000
All other
800.432.1000
1.315.724.4022 (international collect; cell phone roaming charges may apply)
Mon–Fri 7 a.m.-10 p.m. (local time)
Sat–Sun 8 a.m.-5 p.m. (local time)
Spanish
800.688.6086
Mon–Fri 7 a.m.-10 p.m. (local time)
Sat–Sun 8 a.m.-8 p.m. (local time)

FAQs

Most popular privacy & security FAQs
What should I do if I notice account activity that's not mine?

If you notice activity on your account indicating a transaction made by someone other than you or an authorized user of that account, call us immediately at 800.432.1000.

You’re protected by Bank of America’s $0 Liability Guarantee: Fraudulent transactions made using Bank of America credit and debit cards are covered by our $0 Liability Guarantee as long as you report them promptly; please visit our account and card security page for additional details.

The Identity Theft Resource Center layer, a nonprofit for U.S. consumers, offers step-by-step instructions, form letters and other resources for theft resolution. You may want to file a complaint with the Federal Trade Commission layer (FTC) and a police report, depending on the level of fraud. You can also request credit monitoring services or a credit freeze from the credit bureaus.

What should I do if I got a suspicious email, text or phone call?

Bank of America is committed to keeping you informed about ways you can easily confirm that you’re on the real Bank of America website or mobile app and that you’re receiving authentic emails and texts from Bank of America.

Bank of America will never ask you to provide your Social Security number, ATM or debit card PIN or any other sensitive information in response to an email. If you receive a suspicious call, text or email from someone claiming to be Bank of America, do not respond and do not click links or open/download attachments. Instead, send it to abuse@bankofamerica.com and delete it.

If you did provide personal or financial information, contact us immediately at 800.432.1000. Be sure to include any relevant details, such as whether the suspicious caller attempted to impersonate Bank of America and whether any personal or financial information was provided to the suspicious caller.

See an example of a fraudulent email layer

For more information about email fraud, view our FAQs about recognizing fraud.

What choices do I have to limit direct marketing contact and sharing my information?

You have choices when it comes to sharing certain information with affiliates and third parties and limiting direct marketing contact. Bank of America offers several easy ways you can inform us of your privacy choices:

What information is covered by your privacy notices and why do you collect information about me?

Our privacy notices apply to personally identifiable information about a client or a client's current or former relationship with Bank of America that is not publicly available. We collect and use various types of personal information for our everyday business purposes, for example: to process transactions, service and maintain accounts, comply with laws and regulations and better respond to your needs.

Personal information does not include aggregated or de-identified data that we may create or compile from various sources, including accounts and transactions. This information, which does not identify individual clients, is used for business purposes which may include offering products or services, research, marketing, analyzing market trends and other purposes consistent with applicable laws.

Products & services FAQs
What is McAfee LiveSafe?

McAfee LiveSafe proactively helps prevent computers from getting or maintaining a malware infection. Bank of America offers McAfee LiveSafe free to our clients for 12 months. Sign in to Online Banking or enroll in Online Banking to take advantage of this special offer.

What is Trusteer Rapport?

Trusteer Rapport is a browser-based security software from IBM. It will fix most malware if your computer is infected, and it warns you if you attempt to navigate to a risky site. We provide it at no charge to our clients. (Mac users: Please note that Mozilla Firefox is currently the only browser supported by Trusteer Rapport.) View all FAQs about Trusteer Rapport

What is SafePass®?

SafePass® is an extra layer of security that is required in Online and Mobile Banking to authorize higher-value transfers. View all FAQs about SafePass®

Example of fraudulent email

To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:

Unusual content, including poor spelling and grammar or words spelled in UK-style English

...our fraud programme detected unusual activity on your Bank of America account.

Urgent call to action

If you do not respond to the link above immediately...

Find ATMs & financial centers

Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.