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Fraud Prevention FAQs

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How does Bank of America protect my accounts and identity?

Bank of America takes the protection of your personal information very seriously. We value your trust, and we understand that handling your financial information with care is one of our most important responsibilities. Our policies, procedures and protections are always evolving to stay ahead of new strategies used by fraudsters.

Confidentiality and the security of personal and financial information of our customers and clients is the highest priority at Bank of America. We have multiple layers of security protection in place to protect clients, customers, employees and our company. We have a sustainable cybersecurity program built on accountability, consistency and measurement.

In addition, we have a strict code of ethics for all employees that requires confidential treatment of client information. Only those who need to know a client's financial information — because they provide services a client might need — are authorized to have access to it. All Bank of America employees must complete information protection training annually. Bank of America also maintains physical, electronic and procedural safeguards to protect against unauthorized access to client information.

If we believe an account is at risk for fraud, we will attempt to contact you using the contact information you’ve shared with us, so make sure that information is current. If we do contact you, please review and respond promptly.

While our global information security team remains vigilant and monitors potential threats to help keep you safe, there’s a lot you can do, too. Various security pages on our site, for example Online Banking Security and Credit & Debit Card Security, contain specific information under the What you can do tab on the page. You should also familiarize yourself with our privacy notices and watch the short Keeping your financial information safe video from Better Money Habits.

Together, we can help prevent, identify and resolve fraud events faster.

How can I help protect my accounts?
How can I help protect my identity?
How can I help protect older family members and friends?
How can I help protect my computer?
How can I help protect my smartphone?
How do I identify and avoid scams?
What do I do if my card or checks were lost or stolen?
What do I do if I lost my mobile device?
What to do if you believe your identity has been compromised
What do I do if I notice account activity that's not mine?
What do I do if I got a suspicious email, text or phone call?

Example of fraudulent email

To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:

Unusual content, including poor spelling and grammar or words spelled in UK-style English

...our fraud programme detected unusual activity on your Bank of America account.

Urgent call to action

If you do not respond to the link above immediately...
Example of fraudulent email