Take all these actions by logging into Mobile or Online Banking Security Center (link) and checking your security level. You'll see it rise as you take the actions and help protect your accounts against fraud.
Act quickly and take the following actions:
Check your credit report to make sure there are no other accounts you're not aware of that have been opened in your name. Visit annualcreditreport.com or call 877.322.8228 to obtain a credit report.
Contact any of the credit reporting agencies to place a fraud alert on your file:
Experian: Experian.com or 888-397-3742
TransUnion: Transunion.com or 800-680-7289
Equifax: Equifax.com or 888-766-0008
Freeze your credit. Place a credit freeze (security freeze) with all three bureaus to help limit access to your credit reports and prevent unauthorized new accounts from being opened using your information.
Once you freeze your credit, you'll need to remove the freeze when applying for a new account.
You can lift or suspend the freeze temporarily or permanently. Check with each credit bureau regarding their specific process.
Alternatively, you may also consider placing an alert on your credit report, which makes it harder for credit to be opened in your name by notifying the creditor of potential fraud. You do need to renew an alert each year.
Contact your other financial institutions and creditors to speak with the fraud department and tell them your identity may have been compromised.
Consider changing your logins and passwords/ to help better protect your accounts.
You may choose to also file a report with your local law enforcement.
Together, we have the power to fight fraud
Knowledge is a powerful defense against fraud and we’re here to help you stay informed. Want to learn more? Here are additional resources we think you may find helpful and want to explore.