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Privacy & Security

Sharing Information FAQs

  • Hide How does the bank share information about me?

    Bank of America shares information among the Bank of America family of companies (affiliates). Sharing information among the Bank of America family of companies can save you time and money. For example, customers who have certain accounts may qualify for a credit card with lower interest rate and no annual fee.

    We may share credit card and Sponsored Account information with affinity partners and selected third parties in order to offer a greater range of financial products that may be tied to organizations of interest to you, such as an alumni organization, sports team or charity.

    Affinity partners and selected third parties, as well as all companies that act on our behalf, are contractually obligated to keep the unique information we provide to them confidential and to use this information only as permitted by us.

    We also share information to detect and prevent fraud, such as unauthorized transactions, and to manage our business and risk.

  • Show What outside companies work on the bank's behalf?

    We share information with companies that may work for us to support the products and services we offer. These companies may include check-printing vendors or companies that help us mail account statements.

    In addition, when you open an account or apply for a credit card, loan or line of credit, we may use various credit bureaus as part of the process for approving your application. We may also use outside companies to help us with fraud investigations.

    Because these companies act on our behalf, they are obligated to keep information we provide them secured and confidential and use the information only to provide the services we've asked them to perform.

  • Show Does Bank of America share customer information with third parties who may want to offer me their products and services?

    Bank of America may share some information about credit card accounts and Sponsored non-credit card Accounts with selected third parties. Bank of America offers tailored credit card and Sponsored Account products through affinity partners, such as colleges, sport teams and professional groups. Sharing of certain credit card and Sponsored Account information enables the bank to offer these products and services.

  • Show How can I determine if an account is a Sponsored Account?

    Sponsored Accounts are any non-credit card accounts or services provided by the bank (such as CDs or checking accounts) that are co-branded with other organizations, such as colleges or sporting teams. Customers will know if an account is sponsored by the co-branding on account materials, such as statements. If you are unable to determine if your account is a Sponsored Account or have any questions about Sponsored Accounts or our Privacy Notice, please call us at 1.888.341.5000.

  • Show I am a credit card or Sponsored Account customer. What choices do I have when it comes to sharing with third parties?

    You may request we not share information about your accounts with third parties who may want to offer you their products and services. Set your choices

  • Show Why do I have to request you not share information with third parties for each credit card or Sponsored Account?

    This gives you the flexibility to select certain accounts for sharing even if you request we not share information for other accounts. For example, a customer with multiple accounts that are eligible for sharing may want to share more information with an alumni association or professional membership organization than with a sports team.

  • Show If I am a credit card or Sponsored Account customer, how do I benefit from information shared with third parties?

    Through our extended relationships with affinity groups, credit card holders and Sponsored Account customers may receive discounts on products or unique access to events sponsored by our affinity partners, e.g. sports teams, colleges and professional groups.

  • Show Does this notice apply to affiliate marketing?

    No, Bank of America has a separate affiliate marketing notice, given to customers at account opening.

Report suspicious activity

  • In your email:
    We’ll never ask you to send us personal information such as an account number, card PIN or Social Security or Tax ID over text or email. If you do receive a request like this or any other suspicious phishing email, please forward it to us at We will only reply to your message if we require additional information.
  • In a text:
    Forward it to us immediately at Include the number the message came from and a copy of the message itself. Our team reviews all submissions; we will only reply to your message if we require additional information.
  • By phone:
    Contact us immediately to verify the validity of the message.
  • On your statement:
    To report fraudulent activity on your Bank of America account, call 800.432.1000.