First things first
Forward any suspicious email or text message to us at abuse@bankofamerica.com (please note that we will only reply to your message if we require additional information). If you received a suspicious phone message and provided personal or financial information, contact us immediately at 800-432-1000.
You can also forward any suspicious text message to your cell phone provider at 7726 (“SPAM”) and follow their instructions.
Additional steps you can take
- Learn more about how to recognize fraud when you see it.
- Review our FAQs about fraud prevention.
- Remember: We will never ask you in an email, text message or phone call to give us personal information such as your account number, card PIN or Social Security or Tax ID.
Phishing emails (fraudulent emails that appear to be legitimate) usually contain features that reveal their true intent - if you know what to look for:
- Often the message doesn't address you by name. It also implies urgency, attempting to get you to act quickly before you have time to carefully read the message or examine it thoroughly.
- If you hover over a link in a phishing email, it will usually show you that it's pointing to a site different from the one stated in the message. The goal is to get you to click through to a web page where you'll be asked to provide personal information or open an attachment that may be malicious.
- Phishing messages often contain grammar and/or spelling errors.
Voice phishing is an attempt by a fraudulent source to obtain your identity, credit card details or money by phone. Be suspicious when receiving a phone call if the Caller ID or automated voice appears to be from Bank of America and asks you to confirm account details. We will never contact you asking you for your bank or credit card numbers.