First things first
Forward any suspicious email or text message that uses Bank of America's name to abuse@bankofamerica.com. If you responded to a suspicious call, text or email with any information, call the number on the back of your card or bank statement.
You can also forward any suspicious text message to your cell phone provider at 7726 (“SPAM”) and follow their instructions.
Additional steps you can take
- Learn more about how to recognize fraud when you see it.
- Review our FAQs about fraud prevention.
- We'll never contact you via phone, text or email to ask for personal or financial information such as your account number, PIN, Social Security number or Taxpayer Identification Number.
Phishing emails (fraudulent emails that appear to be legitimate) usually contain features that reveal their true intent - if you know what to look for:
- Often the message doesn't address you by name. It also implies urgency, attempting to get you to act quickly before you have time to carefully read the message or examine it thoroughly.
- If you hover over a link in a phishing email, it will usually show you that it's pointing to a site different from the one stated in the message. The goal is to get you to click through to a web page where you'll be asked to provide personal information or open an attachment that may be malicious.
- Phishing messages often contain grammar and/or spelling errors.
Voice phishing is an attempt by a fraudulent source to obtain your identity, credit card details or money by phone. Be suspicious when receiving a phone call if the Caller ID or automated voice appears to be from Bank of America and asks you to confirm account details. We will never contact you asking you for your bank or credit card numbers.