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Report Suspicious Activity

How to report fraud

How to report fraud

We're here to help, with the tools you need to report suspicious activity.

If you suspect fraud, it's important to call us immediately at one of the phone numbers listed below:

  • Deposit Accounts: Debit Cards, Checks and Zelle®, including lost or stolen debit cards or checkbooks: 1.800.432.1000.

    • Stop payment on a check: You can request that we stop payment on one or several checks when you're signed in to Online Banking, within the Information & Services tab for the account a check was written against.
  • Consumer Credit Card: 1.800.421.2110.

  • Wire Transfers: You have the right to dispute errors in your transaction. If you think there is an error contact us within 180 days at 1.877.337.8357, or from outside the U.S., contact us at 1.302.781.6374.

  • Home Loans: 1.800.669.6607

  • HELOC: 1.800.934.5626

  • Auto: 1.800.215.6195

Other ways to report suspicious activity and useful resources

Steps you can take now if you believe your identity and/or account information may have been compromised:

Contact your financial institutions and creditors

  • Speak with the fraud department and explain that someone has stolen your identity.
  • Request to close or freeze any accounts that may have been tampered with or fraudulently established.
  • Make sure to change your online login credentials, passwords and PINs.

Check your credit reports and place a fraud alert on them

  • Receive a free copy of your credit report at layer (you can also call 877-322-8228).
  • Review your credit report to ensure that unauthorized accounts are not opened in your name.
  • Report any fraudulent accounts to the appropriate financial institutions.
  • Place a fraud alert by contacting one of the three credit bureaus (that company must tell the other two): Experian layer (888-397-3742), TransUnion layer (800-680-7289) or Equifax layer (888-766-0008).

Contact relevant authorities

  • Contact ChexSystems (888-478-6536) to place a security alert on any compromised checking and savings accounts when a deposit account has been impacted.
  • Contact the Federal Trade Commission layer (877-438-4338) to report an ID theft incident.
  • File a report with your local law enforcement. Be sure to get a copy of the report to submit to your creditors and others that may require proof of the crime.

Replace your stolen identification

Know fraud when you see it

  • Recognize the red flags that signal scams
  • Understand phishing techniques
  • Know what to do when there’s a data breach

See how to better identify fraud

Increase your security

  • See what to do (and why it matters)
  • Help protect yourself and your accounts
  • Minimize fraud and ID theft opportunities

Start increasing your security now