Remote access scam:
If you get an unsolicited request to remotely access your computer or mobile device, it's probably a scam and you could lose money.
Scammers often pose as employees of familiar companies and ask you to provide remote access or download an app. They may call, use pop-up screens or email to convince you that your device has a virus or that you're owed money. No matter what reason you're given, never grant device access or download any app at the request of unknown companies or individuals. Always confirm the identity of someone requesting access by calling a verified number from a trusted source or previous contact (the one they provide to you could be part of the scam).
Scammers may claim to be from the bank, state there is fraud on your account and tell you that you need to transfer money to stop it. Beware - it's a scam! Don’t provide personal information or transfer money as a result of unsolicited calls, texts, emails or pop-ups. Bank of America, will never reach out and ask you to transfer money for any reason.