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Fraud Protection

Report Suspicious Activity

We can fight fraud – together

We can fight fraud – together

Your security is our top priority

We're consistently working to keep your accounts and information secure.

Here are some of the ways we protect you:

  • Keeping your personal and financial information protected and secure through responsible information collection and processing.
  • Protecting against threats with an award-winning cybersecurity team that delivers comprehensive security round-the-clock.
  • 24/7, real-time monitoring for suspicious account activity.
  • Alerting you to potential fraud through the mobile app, text alertsadatext, email or phone.

Check fraud is on the rise: Learn more layer about what you can do to help protect against the risks of check fraud.

Beware of check fraud. Consider writing fewer checks to help keep your information secure

Paper checks contain personal information that can be seen by whoever gets their hands on them. Check fraud occurs when a criminal obtains money illegally using stolen checks or check information. Scammers often target the mail to steal checks and other personal or financial information with the intent to commit fraud and identity theft. They may even alter a check payee and dollar amount. Don't let this happen to you.

  • Here are some things you can do to help protect against the risks of check fraud: Discover additional ways you can pay or send money using our digital payment methods such as Bill Pay or Zelle®adatext
  • Turn on transaction alerts to keep track of the amount of money that is coming out of your account. Double check to make sure that check amounts are matching what comes out of your account.
  • Shred canceled paper checks and checks you have deposited via our Mobile Banking app. Retain the item in a safe and secure environment for one week from the date of the deposit acknowledgment.
  • Set up direct deposit or deposit checks using our Mobile Banking app.adatext
  • Send checks through certified mail (particularly high-value checks), a secured mailbox or directly within the Post Office. Make sure you confirm receipt with the intended check recipient.
  • Review your deposit account activity and bank statements frequently and notify us immediately if you spot any unusual activity. Refer to the Deposit Agreement for more information on timeframes to report fraud.
  • Treat your checkbooks like cash and always store them in a safe place.

Know fraud when you see it

Here are some common scenarios that can help you spot fraud:

Example of fraudulent email

To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:

Unusual content, including poor spelling and grammar or words spelled in UK-style English

...our fraud programme detected unusual activity on your Bank of America account.

Urgent call to action

If you do not respond to the link above immediately...
Example of fraudulent email

Fraud prevention tip: Do not provide access codes, personal and financial information via email, text or to unsolicited callers. Bank of America will never call you to ask you for this information. If you receive an email or text from Bank of America and you're unsure if it's real, don't click on any links.

Review our Fraud Prevention Checklist to see actions you can take now to help protect yourself against fraud.

Together, we have the power to fight fraud!

Knowledge is a powerful defense against fraud and we’re here to help you stay informed. Want to learn more? Here are additional resources we think you may find helpful and may want to explore.

Additional things you need to know about fraud

Business email compromise is a growing threat

Business email addresses are a high-value target for fraudsters.

Visit the FBI page about business email compromise layer
See how to protect your business accounts

Data breaches sometimes happen

But we can work together to significantly minimize your risk.

What to expect when a merchant compromise occurs

Secure your smartphone

A lost or stolen smartphone can be an identity theft nightmare.

See how to secure your smartphone

Knowledge is power

Additional resources you may want to explore include: Better Money Habits, Stay Safe Online layer and the Identity Theft Resource Center layer