No matter how nicely someone pleads with you, never share your personal information or access codes. These codes are the main way a service verifies that you are you. Once a scammer has your codes, they can gain full access to your accounts. If you provide your information to a scammer, there is often little we can do to help get your money back.
Bank of America will never ask you to provide your Social Security number, ATM or debit card PIN or any other sensitive information in response to an email or text. If you receive an email or text from Bank of America and you’re unsure if it’s real, don’t click on any links. Report suspicious communication to firstname.lastname@example.org or visit our Report Suspicious Activity page for more information on ways to identify suspicious activity.