We're consistently working to keep your accounts and information secure.
Fraud prevention tip: Do not provide access codes, personal and financial information via email, text or to unsolicited callers. Bank of America will never call you to ask you for this information. If you receive an email or text from Bank of America and you're unsure if it's real, don't click on any links.
The first thing to look for: Any unauthorized transaction on your account statements or in your transaction history. Regularly monitor your transaction history and set up account alerts that help you monitor your finances and keep your account safe. What to do if you see a suspicious transaction.
Other signs of fraud include: Being denied credit unexpectedly, receiving credit cards you never applied for or receiving calls from collection agencies seeking payment for items you never purchased.
The best ways to avoid account fraud include following these steps you can take now to increase your security.
The first thing to look for: Fraudulent emails typically imply urgency, attempting to get you to act quickly before you have time to carefully read and examine the message. They often don't address you by name and contain obvious grammar and/or spelling errors. See an example of a fraudulent email layer.
Other signs of email fraud: If you hover over a link in a fraudulent email (don't click it), it will usually show you that it's pointing to a site different from the one stated in the message. The goal is to get you to click through to a web page where you'll be asked to provide personal information or open an attachment that may be malicious. Immediately forward any suspicious email that uses Bank of America's name to abuse@bankofamerica.com and then delete it. (Please note, we will only reply to your message if we require additional information). What to do if you receive a suspicious email.
The best way to avoid email fraud is to remain vigilant. Never click on a link in an email unless you are absolutely certain who sent the email and where the link is taking you. Remember: We will never use email to ask you for personal information such as your account number, card PIN, Social Security number or Tax ID number. See how to spot email scams.
The first thing to look for: As with fraudulent emails, fraudulent text messages often suggest urgent action, attempting to get you to act quickly before you have time to carefully read and examine the message. They often don't address you by name and contain obvious grammar and/or spelling errors.
Other signs of text message fraud include: Promises of free gifts in exchange for your personal or bank account information. Never click a link in a suspicious text message: It could result in malware being loaded to your phone that sends your personal information to a scammer. Visit the FTC page about text message spam layer.
If you receive a fraudulent text message do not respond to it or click any link in it.
You can also forward any suspicious text message to your cell phone provider at 7726 (“SPAM”) and follow their instructions.
To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:
Unusual content, including poor spelling and grammar or words spelled in UK-style English
...our fraud programme detected unusual activity on your Bank of America account.
Urgent call to action
If you do not respond to the link above immediately...
Review our Fraud Prevention Checklist to see actions you can take now to help protect yourself against fraud.
1. Check your Security Level with our new security meter that provides a visual representation of your account security, and shows recommended additional steps you can take to further secure your accounts.
2. Review the fraud prevention checklist.
3. Know the red flags that signal scams:
Knowledge is a powerful defense against fraud and we’re here to help you stay informed. Want to learn more? Here are additional resources we think you may find helpful and may want to explore.
Business email compromise is a growing threat
Business email addresses are a high-value target for fraudsters.
Visit the FBI page about business email compromise layer
See how to protect your business accounts
Data breaches sometimes happen
But we can work together to significantly minimize your risk.
Secure your smartphone
A lost or stolen smartphone can be an identity theft nightmare.
Knowledge is power
Additional resources you may want to explore include: Better Money Habits, Stay Safe Online layer and the Identity Theft Resource Center layer
