When a merchant compromise happens, Bank of America receives information from multiple outside sources such as Visa®, MasterCard®, American Express® or law enforcement agencies. Due to the sensitivity of information, we are unable to provide the name of the merchant or where the compromise has occurred.
Yes. We're replacing your card as a safety measure to help ensure that your account information is protected. The new card has a new account number. Please activate your new card and continue to use it as you normally would.
Review your recent transactions and ensure they are all yours. Sometimes a single unauthorized charge may be an error and can be resolved quickly by contacting the merchant. If you see transactions you don’t recognize, call the number on the back of your card immediately to report it.
When you’re notified that a new credit card is on the way, your new credit card account information may be unavailable for up to one business day. Once the transition from the old account number to the new account number is completed, all functionalities will be available on your new card. The last four digits of your account will change to the last four digits of the new account. The online version of your statement will show the new account number.