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Bank of America Auto Loans Customer Service

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New customers

844.892.6002
Mon–Fri 9 a.m.-midnight ET
Sat 9 a.m.-8 p.m. ET

Existing customers

800.215.6195
Mon–Fri 9 a.m.-8 p.m. ET
Sat 9:30 a.m.-6 p.m. ET
TTY/TDD
866.345.1248
Mon–Fri 9 a.m.-8 p.m. ET

New customers

844.892.6002
Mon–Fri 9 a.m.-midnight ET
Sat 9 a.m.-8 p.m. ET

Existing customers

800.215.6195
Mon–Fri 9 a.m.-8 p.m. ET
Sat 9:30 a.m.-6 p.m. ET
TTY/TDD
866.345.1248
Mon–Fri 9 a.m.-8 p.m. ET

FAQs

Most popular FAQs
How do I apply for an auto loan?

You can apply for an auto loan online — it's easy, secure and takes just a few minutes.

I closed on my new Bank of America auto loan. What happens next?

You will receive a welcome package in 10-15 days after the closing of your loan. The package will contain the following:

  • Welcome to Bank of America letter
  • Your account number, first payment draft date and confirmation of the payment amount
  • Instructions on how to sign up for automatic payment
  • Information about Bank of America Online Banking features and benefits
  • Contact information for Customer Service (800.215.6195) for your new vehicle loan
Do I have to pay my auto loan by mail every month or are there other ways to pay?

We offer multiple ways to pay your auto loan so you can select the method that works best for you.

Automatic payments can be set up to pay your auto loan from your Bank of America checking account or an account with a different financial institution. Learn more about automatic payments

Online Banking transfers allow you to pay your auto loan with funds from your Bank of America checking account. Transfers can be set up as a one-time payment or scheduled as recurring payments. You can also make principal-reduction payments using transfers. View FAQs about transfers

Payments from your checking account can be made using Online Banking: Simply select Pay Now on the Loan Summary tab and use your checking account with Bank of America or another financial institution to make a payment. You can make one-time payments or schedule recurring payments. (If your auto loan does not automatically appear as a Pay To option, call or email us and we'll make this option available to you.)

Phone payments can be made using our automated voice response system by calling 800.215.6195. Agent-assisted loan payments are also available at this number for a fee.

If you don't have a Bank of America deposit account, you may be able to use the bill pay functionality of your financial institution to pay your auto loan.

Can I receive email alerts telling me when my auto loan payment is due?

Yes. You can request electronic bills, called eBills, and receive email notifications to sign in to Online Banking to view your statement and payment amount. You have the option to pay your bill at the time the eBill is sent or on your scheduled due date. View FAQs about eBills

How can I get information about my existing auto loan?

You can easily view information about your loan (such as original loan amount, interest rate, payoff amount and much more) when you sign in to Online Banking and select the link for your account on the Accounts Overview page. You can also call us at the toll-free number that appears on your statement.

How can I sign up to make automatic payments on my auto loan?

Signing up to make automatic payments is easy: Simply sign in to Online Banking and select the Automatic/Recurring payments link from the Bill Pay navigation menu and follow the instructions.

You can also use the paper signup form included with your welcome package. Include a voided check and mail or fax it to the location indicated on the form.

After signing up for automatic payments, you'll receive a letter in the mail within 3-4 weeks confirming the start date for payments to be drafted. Until you receive the confirmation letter, you should continue to make your payment to avoid any late charges.

How can I pay off my auto loan?

First, you need to know exactly how much you need to pay in order to pay off your auto loan. To get your auto loan payoff amount, simply sign in to Online Banking and select the link for your account on the Accounts Overview page (you can also call us at the toll-free number that appears on your statement). Once you know your payoff amount, there are 3 ways to make your payment:

Transfer funds from a Bank of America deposit account. View FAQs about transfers

Use Bill Pay to schedule a payment from your account at Bank of America or another financial institution. View FAQs about Bill Pay

Use the bill pay functionality of your financial institution in the event you don't have a Bank of America deposit account.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.

Financial centers and ATMs

Use our financial center locator to find a convenient location or ATM near you.

Online Banking customer?

Sign in to Online Banking to access your accounts.