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Bill Pay and eBills FAQs

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How do I start using online Bill Pay?

First-time Bill Pay users will need to enroll in Online Banking and accept Bank of America’s Online Banking terms and conditions. Once you have enrolled, sign in to Online Banking and select the Bill Pay tab (you will also be asked to accept the terms and conditions associated with using Bank of America’s online Bill Pay). At that point, you can start using the Bill Pay service right away. You will need copies of your bills to begin adding each biller to your Bill Pay service.

If you are already enrolled in Online Banking and have accepted the terms and conditions for Online Banking and Bill Pay, you can select the Bill Pay tab and immediately start setting up billers to be paid from your personal or small business accounts.

What is Bill Pay?

Bill Pay is an online service that allows you to pay your bills through Bank of America’s Online Banking. You can set up one-time payments, schedule future payments or create recurring payments from your checking, money market savings account, SafeBalance Banking® account or from your Home Equity Line of Credit.

What are eBills?

eBills are electronic versions of paper bills. An eBill arrives from a biller into your Bill Pay account service the same way a paper bill arrives from a biller into your mailbox. Bill Pay allows you to view all your eBills—as well as account balances, transactions and statement information—in one convenient place. You can also set up email notifications for when a new eBill arrives in your Bill Pay account.

What is a Pay To or a Pay From account?

A Pay To account is a business or individual to whom you will be making payments. A Pay From account is one of your accounts, either personal or small business, from which payments are sent in order to pay that business or individual.

How long does it take for an online payment to reach a biller?

We recommend scheduling your payments to be made at least 5 business days prior to the actual payment due date on the bill. Scheduling your payments sufficiently in advance of the due date allows enough time for the biller to receive the payment and credit it to your account.

How does an eBill work?

When you set up your eBills in Online Banking, you receive a copy of your statement online. You may select to pay the full amount of the eBill, a minimum payment option for bills such as credit cards or any amount that you decide.

You can also choose from a variety of automated payment options, including payment to arrive on due date, payment made upon the receipt of the eBill and payment to arrive before the due date based on the number of days you choose.

How do I cancel an eBill?

Sign in to Online Banking and select the Bill Pay navigation tab. Select the biller for the eBill you wish to cancel, then select the Edit eBill options link and click the Cancel eBill link.

How do I pay an eBill?

Sign in to Online Banking and select the Bill Pay navigation tab. Select the biller for the eBill you wish to pay then enter the amount and choose the date you want the payment to be received by the biller. You can pay one or more eBills through Online Banking Bill Pay.

Where can I see all my eBills?

New or unpaid eBills are displayed in the Incoming eBills section of the Bill Pay page and on the eBills overview page in Online Banking.

When will my bill payment amount be subtracted from my total account balance?

In most cases, Bank of America will subtract the Bill Pay amount from your balance on the day you select the bill to be paid. In the event a biller does not accept electronic payments, Bank of America will send a check on your behalf to the biller, and the money will be subtracted from your account when the recipient deposits the check.

Automatic payments scheduled through Bill Pay will be subtracted from your balance on the date you requested unless it is a non-business day. Payments scheduled on non-business days will be subtracted from your balance on the business day prior to the scheduled payment date. Note that Bank of America credit card payments from a Bank of America account, personal or small business, can be paid any day of the week.

If you have a SafeBalance Banking account, all bill payments will be subtracted from your balance on the day you have selected the bill to be sent to the biller.