You must have a Twitter account first, and then it's easy to reach us via Twitter. Just remember - all "tweets" are visible to everyone who visits a Twitter page, so it's important that you never disclose any account or financial information within your tweets.
To tweet Bank of America, sign in to Twitter and, in the "What are you doing?" text field at the top of the page, enter @BofA_Help followed by your message. Once your tweet is received, you will be asked to send a Direct message (DM) with your contact information and the best time to reach you. A direct message is a personal Tweet seen only by the sender and the recipient. To read yours, click on Direct messages from the gear icon drop down menu in your navigation bar. To send one, just specify the username of the account you want to communicate with (they must be following you).
You can also see what we're saying in general by "following" us on Twitter (after you're signed in, select Follow under the picture on our home page). If you follow us, every time we post an update (public message), it will appear on your Twitter home page too. Please visit our profile to view all of our tweets: http://twitter.com/BofA_Help.
We encourage you to contact us with questions or concerns, but it's important that you never disclose any account or financial information on Twitter. We will never ask for (or disclose) your Social Security number, account information, passwords, or PINs via Twitter. Also, Bank of America does not endorse or encourage clicking on links posted by other Twitter users, because these links may pose risks to your computer or take you to inappropriate sites.