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Contacting Bank of America FAQs

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Select Your State

Please tell us where you bank so we can give you accurate rate and fee information for your location.

How can I schedule an appointment online?

You can use our mobile app or our website to schedule an appointment to meet with us in a financial center or get a call back by phone.

On our website

Sign in to Online Banking to schedule an appointment

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device

  1. Sign in to the mobile app

  2. Scroll down to Meet with a Specialist

  3. Select the Schedule an Appointment link

What are the benefits of scheduling an appointment online?

When you schedule an appointment you have the convenience of meeting with one of our specialists at a time that works for you, either in person or by phone. Having an appointment means you can:

  • Speak to a specialist at a time that works for you — without waiting in line

  • Tell us in advance what you'd like to talk about so that we can prepare

  • Make sure there's a specialist at the financial center who can answer your questions

How do I start a chat session?

Depending on what products and services you are looking for, online chat may be available. You will see a link or be invited to chat when agents are available.

The chat link can generally be found on the right-hand side of the page and looks like this:

chat icon
How do I know that I am really chatting with Bank of America?

You can ensure that you are chatting securely with a Bank of America representative in a variety of ways:

  • You should see a lock

    lock icon

    in the chat window that indicates a secure connection.

  • Be sure the chat window's internet address is either chat.bankofamerica.com or sec1.liveperson.net.

  • Be sure that the SSL (Secure Socket Layer) certificate is registered to Bank of America or Live Person. To check the certificate, place your mouse over the chat area, right click the mouse, and select Properties. You will see the certificate name listed.

  • Our representatives will always identify themselves to you, stating their name and their area of specialty such as enrollment, service or sales.

What products can I chat about without signing in to Online Banking?

You can chat with Bank of America about your interest in opening one of the following new accounts:

  • Checking and savings

  • Credit card

  • Small business

  • Auto loans

To check agent availability by product or service, sign in to Online Banking, hover over the Help & Support tab, select Contact us and choose a topic and then select Go.

Why am I invited to chat sometimes when I am on the site and not others?

We will only invite customers to chat when we have agents available; this way you don’t have to spend time waiting for assistance.

How do I prevent a chat invitation from appearing?

You cannot prevent a chat invitation from appearing, but you do not have to chat. The chat invitation is sent when we think we can be of assistance. If you'd rather not chat, simply click the No Thanks button on the invitation and the invitation will close. If you change your mind, you can start chat later using the chat buttons located on the screen.

Can I have my chat printed or emailed to me?

To print your chat session, locate the text chat area then press CTRL+P and follow your operating system's printing instructions.

We do not offer emailed chat transcripts to respect the privacy and security of any personally identifiable information that may be disclosed during a chat. However, the chat area does have instructions for printing and saving chats.

How can I contact Bank of America through email?

Sign in to Online Banking and select the Contact us link in the Help & Support menu, then choose the topic you would like to discuss. The best ways to contact us will be displayed depending on the topic chosen.

If email agents are available for the topic you selected, you’ll see Email us as the last contact option listed on the page. Within 2-4 business days after sending us a message, you’ll receive an alert to inform you that our response is available in your Online Banking Message Center.

Since email is not available for most topics, we suggest that you contact us by phone, by making an appointment, by visiting us at a financial center or by reaching out on our Facebook page layer (select the Get Help link) or on Twitter @BofA_Help layer. You can also write to us at:

Bank of America
PO Box 25118
Tampa, FL 33622-5118

How can I contact Bank of America via phone or mail?

Our customer service representatives are ready to answer your questions. Representatives specialize in different topics, so please visit our contact us page and select the topic you’d like to discuss. You can also review our page of help links to find the answers you’re looking for online.

If you’d like to mail correspondence, please send it to:

Bank of America
PO Box 25118
Tampa, FL 33633-0900

How can I find a Bank of America financial center?

You can use our mobile app or our website to find a financial center near you.

On our website

Use our ATM & Financial Center Locator.

On your mobile device

  1. Sign in to the mobile app.

  2. Select the Menu icon.

  3. Scroll to the Help & Support section and select the Find Locations link.

Get the app

We know your time is valuable. Our specialists are ready to help at your convenience.

Information for:

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Enter your ZIP code

Please enter the ZIP code for your home address so we can give you accurate rate and fee information for your location.