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FAQs: ATM Cards

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Frequently Asked Questions

Order, activate, replace, or lock an ATM card
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How do I order an ATM card?

Once you open a new Bank of America checking or savings account (or if you already have an existing Bank of America checking or savings account), it’s easy to request an ATM card. Schedule an appointment or call 800.432.1000 (Mon.-Fri. 7 a.m.-10 p.m. or Sat.-Sun. 8 a.m.-5 p.m., excluding holidays)

Your new ATM card will arrive in 4 - 6 business days.

How do I replace my debit card?

Bank of America offers several convenient ways to replace your ATM card

On your mobile device

  1. Sign in to the Mobile app
  2. Tap Menu from the navigation tool bar
  3. Scroll down to Manage Debit/Credit Card
Get the app

On our website

  1. Sign in to Online Banking
  2. Select your desired account and go to the Information & Service Tab
  3. Scroll down to Order new or replacement cards
Not an Online Banking customer? Enroll in Online Banking today

Contact us
Schedule an appointment or call 888.624.2323 (non-U.S. call collect: 925.675.6195)
You will receive your debit card in 4 to 6 business days.

How do I temporarily lock my ATM card?

If you have misplaced your ATM/debit card and need time to find it, you can temporarily lock your card right from your Mobile Banking app or through Online Banking to help prevent unauthorized purchases and withdrawals. Then, when you find it, unlocking your card is just as easy.

Follow the simple steps below to lock or unlock your card:

On your mobile device

  1. Sign in to the Mobile app
  2. Tap Menu from the navigation tool bar
  3. Scroll down to Manage Debit/Credit Card
Get the app

On our website

Sign into Online Banking and lock your ATM card
Not an Online Banking customer? Enroll in Online Banking today

What is the fastest way to get my ATM card?

Call us at 800.432.1000 (Mon.-Fri. 7 a.m.-10 p.m. or Sat.-Sun. 8 a.m.-5 p.m., excluding holidays).

ATM card fees
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Are there fees for requesting a replacement ATM card?

There's no fee when we replace an expired ATM card, but there is a fee for each ATM card replacement you request. Fees also apply when you request rush delivery of an ATM. Please refer to your Personal Schedule of Fees for complete details.

What are the fees for using an ATM?

There are no fees for Bank of America customers using one of thousands of Bank of America ATMs in the United States to transfer funds, make deposits, inquire about a balance and withdraw cash.

Fees may be assessed when Bank of America customers make withdrawals, transfers and balance inquiries from ATMs at other financial institutions. A fee may also be charged by the ATM operator or any network used for the transaction. You also may be charged a fee for a balance inquiry even if you do not complete a funds transfer.

Lost or stolen ATM cards and transaction disputes
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How do I dispute a transaction?

We recommend that you contact the merchant prior to calling about a dispute. Usually it's faster and simpler for you to attempt to resolve the question with the merchant before going through the dispute process.

Dispute an ATM card transaction

On our website

  1. Sign in to Online Banking
  2. Select your account
  3. In the Activity Tab find and select the transaction you are disputing and click dispute this transaction

Not an Online Banking customer? Enroll in Online Banking today
Or please call us at 877.366.1121.

What should I do if my card is lost or stolen or if I notice fraudulent debit card transactions?

Contact us immediately by calling 800.432.1000 (Mon.-Fri. 7 a.m.-10 p.m. or Sat.-Sun. 8 a.m.-5 p.m., excluding holidays; outside the U.S. call collect: 315.424.4022).

Bank of America offers 2 other convenient ways to notify us that your card has been lost or stolen

On your mobile device

  1. Sign in to the Mobile app
  2. Tap Menu from the navigation tool bar
  3. Scroll down to Manage Debit/Credit Card
Get the app

On our website

You can also notify us by signing in to Online Banking and requesting a replacement card
Not an Online Banking customer? Enroll in Online Banking today

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