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ATM Card FAQs

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Order, replace, activate or lock/unlock an ATM card
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How do I order an ATM card?

Once you open a new Bank of America checking or savings account (or if you already have an existing Bank of America checking or savings account), you can order an ATM card by calling 800.432.1000 (Mon-Fri 8 a.m.–11 p.m. or Sat-Sun 8 a.m.–8 p.m., all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply). Your new ATM card will arrive in 4 - 6 business days.

How do I replace my ATM card?

Bank of America offers several convenient ways to replace your ATM card:

On our website

Sign in to Online Banking to replace your ATM card

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device

  1. Sign in to the Mobile app
  2. Tap Menu from the navigation tool bar
  3. Scroll down to Manage Debit/Credit Card
Get the app

Contact us
Schedule an appointment at a financial center or call 800.432.1000 (Mon-Fri 8 a.m.–11 p.m. or Sat-Sun 8 a.m.–8 p.m., all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply).

How do I activate my ATM card?

Bank of America offers several convenient ways to replace your ATM card:

On our website

Sign in to Online Banking to activate your ATM card

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device

  1. Sign in to the Mobile app
  2. Tap Menu from the navigation tool bar
  3. Scroll down to Manage Debit/Credit Card
Get the app

Use your card

Simply use your ATM card with your current PIN at any Bank of America ATM.

Find an ATM or financial center

Contact us
Schedule an appointment at a financial center or call 800.432.1000 (Mon-Fri 8 a.m.–11 p.m. or Sat-Sun 8 a.m.–8 p.m., all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply).

How do I temporarily lock or unlock my ATM card?

If you've misplaced your ATM/debit card and need time to find it, you can temporarily lock or unlock your card right from our Mobile Banking app or through Online Banking to help prevent unauthorized purchases and withdrawals. Then, when you find it, unlocking your card is just as easy.

Follow these simple steps to lock or unlock your ATM card:

On our website

Sign in to Online Banking to lock or unlock your ATM card

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device

  1. Sign in to the Mobile app
  2. Tap Menu from the navigation tool bar
  3. Scroll down to Manage Debit/Credit Card
Get the app

What is the fastest way to get my ATM card?

Call 800.432.1000 (Mon-Fri 8 a.m.–11 p.m. or Sat-Sun 8 a.m.–8 p.m., all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply).

ATM card PIN (personal identification number)
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How do I change my ATM or debit card PIN or request a new PIN?

To change your PIN: Visit a Bank of America ATM and select More Options then Change PIN. You can also change your PIN by scheduling an appointment or visiting a financial center.

If you don't know your PIN: You will need to request a new PIN by scheduling an appointment or calling 800.432.1000 (Mon-Fri 8 a.m.–11 p.m. or Sat-Sun 8 a.m.–8 p.m., excluding holidays; all times ET) and we will mail you a reminder.

Find an ATM or financial center

What should I do if my ATM or debit card PIN isn't working?

If your PIN isn’t working and you’re certain you’re using the correct PIN and entering it properly, contact us immediately by calling 800.432.1000 (Mon-Fri 8 a.m. –11 p.m. or Sat-Sun 8 a.m.–8 p.m., excluding holidays; all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply).

Lost or stolen ATM cards and transaction disputes
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How do I dispute a transaction?

To dispute an ATM or debit card transaction:

On our website

Sign in to Online Banking to dispute an ATM or debit transaction

Not an Online Banking customer? Enroll in Online Banking today

Contact us
You may dispute a transaction by calling us at 877.366.1121.

What should I do if my card is lost or stolen?

If your card is lost or stolen, contact us immediately by calling 800.432.1000 (Mon-Fri 8 a.m.–11 p.m. or Sat-Sun 8 a.m.–8 p.m., all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply).

On our website

Sign in to Online Banking to notify us that your card has been lost or stolen

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device

  1. Sign in to the Mobile app
  2. Tap Menu from the navigation tool bar
  3. Scroll down to Manage Debit/Credit Card
Get the app

How do I temporarily lock my ATM card?

If you've misplaced your ATM/debit card and need time to find it, you can temporarily lock your card right from our Mobile Banking app or through Online Banking to help prevent unauthorized purchases and withdrawals. Then, when you find it, unlocking your card is just as easy.

Follow these simple steps to lock or unlock your ATM card:

On our website

Sign in to Online Banking and lock your ATM card

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device

  1. Sign in to the Mobile app
  2. Tap Menu from the navigation tool bar
  3. Scroll down to Manage Debit/Credit Card
Get the app

ATM card fees
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Are there fees for requesting a replacement ATM card?

There's no fee when we replace an expired ATM card, but there is a fee for each ATM card replacement you request. Fees also apply when you request rush delivery of an ATM card. Please refer to your Personal Schedule of Fees for complete details.

What are the fees for using an ATM?

There are no fees for Bank of America customers using one of thousands of Bank of America ATMs in the United States to transfer funds, make deposits, inquire about a balance and withdraw cash.

Fees may be assessed when Bank of America customers make withdrawals, transfers and balance inquiries from ATMs at other financial institutions. A fee may also be charged by the ATM operator or any network used for the transaction. You also may be charged a fee for a balance inquiry even if you do not complete a funds transfer. Please refer to your Personal Schedule of Fees for complete details.

Activate, lock/unlock or replace your ATM card

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