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ATM Card FAQs
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Once you open a new Bank of America checking or savings account (or if you already have an existing Bank of America checking or savings account), you can order an ATM card by calling 800.432.1000 (Mon-Fri 8 a.m.-11 p.m. or Sat-Sun 8 a.m.-8 p.m., all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply). Your new ATM card will arrive in 4 - 6 business days.
Bank of America offers several convenient ways to replace your ATM card:
On our website
Log in to Online Banking to replace your ATM card
Not an Online Banking customer? Enroll in Online Banking today
On your mobile device
- Log in to the Mobile app
- Tap Menu from the navigation tool bar
- Scroll down to Manage Debit/Credit Card
Contact us
Schedule an appointment at a financial center or call 800.432.1000 (Mon-Fri 8 a.m.-11 p.m. or Sat-Sun 8 a.m.-8 p.m., all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply).
Bank of America offers two simple ways to activate your ATM card:
- Use your physical card to perform a transaction at any ATM with your PIN
- Perform a purchase at a merchant point of sale (POS) terminal and enter your PIN
On our website
Log in to Online Banking to activate your ATM card
Not an Online Banking customer? Enroll in Online Banking today
On your mobile device
- Log in to the Mobile app
- Tap Menu from the navigation tool bar
- Scroll down to Manage Debit/Credit Card
Use your card
Simply use your ATM card with your current PIN at any Bank of America ATM.
Find an ATM or financial center
Contact us
Schedule an appointment at a financial center or call 800.432.1000 (Mon-Fri 8 a.m.-11 p.m. or Sat-Sun 8 a.m.-8 p.m., all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply).
If you've misplaced your ATM/debit card and need time to find it, you can temporarily lock or unlock your card right from our Mobile Banking app or through Online Banking to help prevent unauthorized purchases and withdrawals. Then, when you find it, unlocking your card is just as easy.
Follow these simple steps to lock or unlock your ATM card:
On our website
Log in to Online Banking to lock or unlock your ATM card
Not an Online Banking customer? Enroll in Online Banking today
On your mobile device
- Log in to the Mobile app
- Tap Menu from the navigation tool bar
- Scroll down to Manage Debit/Credit Card
Call 800.432.1000 (Mon-Fri 8 a.m.-11 p.m. or Sat-Sun 8 a.m.-8 p.m., all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply).
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To change your PIN: Visit a Bank of America ATM and select More Options then Change PIN. You can also change your PIN by scheduling an appointment or visiting a financial center.
If you don't know your PIN: You will need to request a new PIN by scheduling an appointment or calling 800.432.1000 (Mon-Fri 8 a.m.-11 p.m. or Sat-Sun 8 a.m.-8 p.m., excluding holidays; all times ET) and we will mail you a reminder.
If your PIN isn't working and you're certain you're using the correct PIN and entering it properly, contact us immediately by calling 800.432.1000 (Mon-Fri 8 a.m. -11 p.m. or Sat-Sun 8 a.m.-8 p.m., excluding holidays; all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply).
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To dispute an ATM or debit card transaction:
On our website Log in to Online Banking to dispute an ATM or debit transaction
Not an Online Banking customer? Enroll in Online Banking today
Contact us
You may dispute a transaction by calling us at 877.366.1121.
If your card is lost or stolen, contact us immediately by calling 800.432.1000 (Mon-Fri 8 a.m.-11 p.m. or Sat-Sun 8 a.m.-8 p.m., all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply).
On our website
Log in to Online Banking to notify us that your card has been lost or stolen
Not an Online Banking customer? Enroll in Online Banking today
On your mobile device
- Log in to the Mobile app
- Tap Menu from the navigation tool bar
- Scroll down to Manage Debit/Credit Card
If you've misplaced your ATM/debit card and need time to find it, you can temporarily lock your card right from our Mobile Banking app or through Online Banking to help prevent unauthorized purchases and withdrawals. Then, when you find it, unlocking your card is just as easy.
Follow these simple steps to lock or unlock your ATM card:
On our website
Log in to Online Banking and lock your ATM card
Not an Online Banking customer? Enroll in Online Banking today
On your mobile device
- Log in to the Mobile app
- Tap Menu from the navigation tool bar
- Scroll down to Manage Debit/Credit Card
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There’s is no fee when we replace an ATM card. Fees may apply when you request rush delivery of an ATM card. Please refer to your Personal Schedule of Fees for complete details.
There are no fees for Bank of America customers using one of thousands of Bank of America ATMs in the United States to transfer funds, make deposits, inquire about a balance and withdraw cash.
Fees may be assessed when Bank of America customers make withdrawals and transfers from non-Bank of America ATMs. A fee may also be charged by the ATM operator, or any network used for the transaction. Please refer to your Personal Schedule of Fees for complete details.
Activate, lock/unlock or replace your ATM card
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Contact us
- Schedule an appointment
- Schedule an appointment
- Call us
- Phone number:844.375.7028