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Bank of America Mortgage & Home Equity Customer Service

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Manage your account online

Make secure payments quickly and easily

Use Bank of America Online Banking to make your regular monthly mortgage payment, make a payment directly to your principal or make a payment to your escrow account. You can also request a payoff statement.

Sign in to Online Banking or use the mobile app.

Move money from your other Bank of America accounts

If you have deposit accounts with us, you can easily move money from them to apply to your mortgage payment. Just sign in to Online Banking or use the mobile app.

Update your recurring payment schedule

Sign in to Online Banking to make changes to your current PayPlan with Bank of America. No visits to a financial center, no calls and no hassle.

Want us to walk you through it?
Show me how to enroll in PayPlan with Online Banking
Show me how to enroll in PayPlan with Mobile Banking




Call us

Existing mortgages

800.669.6607
Mon–Fri 8 a.m.-9 p.m. ET

New home equity applications

800.779.3894
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET

Existing home equity accounts

800.934.5626
Mon–Fri 8 a.m.-9 p.m. ET

New mortgage applications

800.270.5746
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET

Existing mortgages

800.669.6607
Mon–Fri 8 a.m.-9 p.m. ET

New home equity applications

800.779.3894
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET

Existing home equity accounts

800.934.5626
Mon–Fri 8 a.m.-9 p.m. ET

New mortgage applications

800.270.5746
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET

FAQs

Most popular FAQs

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Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.

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Our representatives are available:
Mon–Fri: 8 a.m.-9 p.m. ET
Sat: 8 a.m.-8 p.m. ET
Sun: 8 a.m.-5 p.m. ET

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Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.