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Bank of America Mortgage & Home Equity Customer Service

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Existing mortgages

800.669.6607
Mon–Fri 8 a.m.-9 p.m. ET

New home equity applications

800.779.3894
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET

Existing home equity accounts

800.934.5626
Mon–Fri 8 a.m.-9 p.m. ET

New mortgage applications

800.270.5746
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET

Existing mortgages

800.669.6607
Mon–Fri 8 a.m.-9 p.m. ET

New home equity applications

800.779.3894
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET

Existing home equity accounts

800.934.5626
Mon–Fri 8 a.m.-9 p.m. ET

New mortgage applications

800.270.5746
Mon–Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6:30 p.m. ET

FAQs

Most popular FAQs
Are there any special programs for first-time homebuyers?

Yes. If you’re thinking about buying a home, our expert lending specialists can connect you to affordable housing assistance programs. When combined with an eligible loan, these assistance programs can help qualified homebuyers achieve successful homeownership.

How can I check the status of my new mortgage application?

With the Home Loan Navigator, you know where your loan stands every step of the way. You can keep up-to-date on the status of your application, easily view any action items needed for each step of the process, securely sign important documents electronically and easily upload documents to your lending specialist.

Learn more about Home Loan Navigator

Should I get prequalified for a mortgage before I shop for a home?

Getting prequalified for your mortgage is an important step before you shop for a home. It tells you how much home you can buy and makes applying for your mortgage easier. A mortgage prequalification can also give you additional leverage with a seller in negotiating the best possible terms of the sale.

You can get a response in less than 10 minutes when you prequalify for a mortgage online with Bank of America. There are just a few easy steps involved in the prequalification process.

Prequalify to buy a home

How can I pay my mortgage online?

There are several ways to pay your mortgage online.

Sign in to Online Banking and select the Bill Pay or Transfer|Send tab and schedule automatic recurring payments or make a one-time payment.

You can also pay your mortgage account online using MortgagePay on the Web by signing in to Online Banking and selecting Mortgage from the Accounts Overview page, then selecting Pay Now and following the instructions provided.

In addition to the electronic payment options noted here, we offer additional no-cost and low-cost options for making your mortgage payment. To learn more please call 800.669.6607 (Mon–Fri 8 a.m.-9 p.m. ET).

I'm having trouble making my mortgage payment every month. Does Bank of America provide assistance?

If you're struggling to make your monthly home loan payments, assistance may be available to you. A variety of programs are available, and which one may best apply to your situation depends in part on whether you want to stay in your home or would consider leaving your home.

Our site also provides additional support for struggling homeowners in the form of information about homeowner counseling, government-hosted events and ways to avoid scams.

Learn more about home loan assistance

My request for home loan assistance was denied. Can I dispute that decision?

If you were denied home loan assistance, such as a request for a loan modification, short sale or deed in lieu, you may be able to dispute the decision.

For complete details about disputing a home loan assistance denial, please visit our home loans frequently asked questions page and select My request for home loan assistance was denied. Can I dispute that decision? from the Home loans assistance programs section.

What is a home equity line of credit (HELOC)?

A home equity line of credit, also known as a HELOC, is a line of credit secured by your home that gives you a revolving credit line to use for large expenses or to consolidate higher-interest rate debt on other loans such as credit cards.

Learn more about HELOCs

How much of my home's value can I borrow with a home equity line of credit?

To qualify for a home equity line of credit, you need to have available equity in your home, meaning that the amount you owe on your home must be less than the value of your home. You can typically borrow up to 85% of the value of your home minus the amount you owe. Also, a lender generally looks at your credit score and history, employment history, monthly income and monthly debts, just as when you first got your mortgage.

Learn more about HELOCs

Can Bank of America assist me with locating and purchasing foreclosure properties?

Yes. Foreclosures, also known as real estate owned (REO) or bank-owned properties, have the potential to provide the right buyers an affordable option for owning a home.

Bank of America has a variety of tools, resources and mortgage products that can help make the process of buying a bank foreclosure an easy one.

Learn more about foreclosures and search for bank-owned properties

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.

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Use our financial center locator to find a convenient location or ATM near you.

Online Banking customer?

Sign in to Online Banking to access your accounts.

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Sat: 8 a.m.-8 p.m. ET
Sun: 8 a.m.-5 p.m. ET

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