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Protecting & Sharing Your Information FAQs

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Bank of America regards the confidentiality, security and protection of your personal and financial information as our highest priority. We value your trust and we understand that handling your financial information with care is one of our most important responsibilities. Our policies, procedures and protections are always evolving to stay ahead of new strategies used by fraudsters.

We have multiple layers of security in place to protect clients, employees and our company. We have a sustainable cybersecurity program built on accountability and consistency.

In addition, we have a strict code of ethics for all employees that requires confidential treatment of client information. Only those who need to know a client's financial information — because they provide services the client might need — are authorized to have access to it. All employees with access to client information must complete information protection training annually. Bank of America also maintains physical, electronic and procedural safeguards to protect against unauthorized access to client information.

If we believe an account is at risk for fraud, we will attempt to contact you using the contact information you’ve shared with us, so make sure that information is current. If we do contact you, please review and respond promptly.

While our fraud security team remains vigilant and monitors potential threats to help keep you safe, there’s a lot you can do, too. Various security pages on our site, for example Online & Mobile Security and Account & Card Security, contain specific information under the What you can do tab on the page. You should also familiarize yourself with our privacy notices and watch the short Keeping your financial information safe video from Better Money Habits.

Together, we can help prevent, identify and resolve fraud events faster.