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Requesting a Debit Card

Request a replacement for your missing, stolen or damaged debit card

Sign in to request your new or replacement debit card. You'll receive your new card—which will include an embedded microchip—in about 5 to 7 days. There's no charge for your first card. (See the Personal Schedule of Fees for replacement card costs).


After you receive your card, you may need to:

Lost or stolen card?

Notify us immediately by signing in to Online Banking or
Contact us:


800.432.1000 (in the U.S.)

315.724.4022 (non-U.S.)

Answer center