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Bank of America

Account Information & Access

Frequently asked questions


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Using Online Banking or Mobile Banking, you can access your Bank of America checking, savings accounts, CD, IRA, credit card, mortgage and line of credit account information. You can also access your account by phone, ATM or the nearest financial center. Find a financial center

Need more than the last four? You can find your full account number using Online Banking or the mobile app. Log in to do it now. You can type your question into the search bar or follow a few simple steps.

Want us to walk you through it?
Show me how to find my account number in Online Banking
Show me how to find my account number in the mobile app

Not enrolled in Online Banking?
Enroll in Online Banking
Get the app

Use our ATM & financial center locator to find a convenient financial center and its hours of operation.

The fastest way to update your street address is by signing into Online Banking. You can also update your information by contacting us or by visiting any financial center. Find a financial center

To change your legal name or legal title: Please bring a government-issued photo ID plus any additional documentation specific to your situation to any Bank of America financial center. An associate will give you forms to complete and will assist you with obtaining a new debit card and/or credit card.

If you are a co-owner or authorized user on the account: Please note that in order for us to update your name, the account owner (or other co-owners) must accompany you to the financial center.

Documents needed for each type of name change
If you have a name change due to:Please bring your government-issued photo

ID and the following documentation:
Legal name misspelling on your accountBirth Certificate
MarriageMarriage Certificate
DivorceDivorce decree
Legal court orderLegal court order
AdoptionAdoption certificate

If you don't live near a financial center: Please contact customer service at 800-432-1000
(Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., eastern time).


Find a financial center

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We appreciate your business and are sorry to hear you want to close your account. We hope you'll consider speaking with us first so we can address any concerns you might have. Call us at 800-432-1000 to share your feedback with us. Before proceeding with closure, you might be interested in converting your existing account to a different account or finding a new one.

Identifying the right bank account doesn't have to be tough. For Consumer accounts, consider one of our Bank of America Advantage Banking Checking and Bank of America Advantage Banking Savings options. For Business accounts, consider one of our Bank of America Business Advantage Banking or Bank of America Business Advantage Savings options. If you have an existing Bank of America Advantage Banking Checking account, you can switch to another setting and keep the same account number and debit card. If you are interested in switching your setting, please schedule an appointment with one of our specialists or call 800-432-1000.

  • Confirm your mailing and email addresses are correct - we'll email you to let you know when your account is officially closed and send your final statement in the mail - please make sure your information is up-to-date. You can review and update your account profile by logging in to Online Banking.
  • Bring your account balance to zero - this is an important step. If you have a remaining balance, please transfer it to another account a few days before closing it because this process can take a while to complete. If your account has a negative balance, you'll need to pay it in full or talk to us before we can officially close it.
  • Cancel any recurring payments and stop making new transactions:
    • If you use your account to make recurring payments (such as internet access or subscriptions) you'll need to contact the businesses to let them know the account is closed and to make other payment arrangements.
    • If you have outstanding checks, let the payees know your account is closed.
    • Make sure all transactions have posted and are no longer pending before you request to close the account.
    • Make other arrangements for any direct deposits. We won't accept direct deposits into your account.
    • Turn off any features you might be using like Keep the Change or Balance Connect™ for overdraft protection.
    • For business accounts, if you have a Merchant Services account associated with the deposit account, contact the Merchant Services team before closing this account. If you have Remote Deposit Online (RDO) associated with the account, contact the RDO Help Desk before closing the account.
  • Please destroy any debit cards and checks associated with your account.
  • Download any statements you need for your records, since you won't have access to them once your account is closed.

  • In person - visit us at a financial center near you. You can make an appointment and schedule a time that's convenient for you.
  • Phone - call us anytime at 800-432-1000 and please have your account number ready.
  • Mail - send a request in writing to:
    Bank of America
    FL1-300-03-15
    PO Box 25118
    Tampa, FL 33622-5118
    Overnight delivery:
    Bank of America
    National Service and Solutions
    FL1-300-03-15
    4909 Savarese Circle
    Tampa, FL 33634-2413
    Here are a few things you'll need to do if you mail your request:
    • Include your name, address and account number on the letter.
    • All account owners need to sign it.
    • If you have a balance, let us know if you'd like it to be transferred to another Bank of America deposit account or mailed to you as a cashier's check.
    • If your account balance is more than USD $25,000, your letter will also need to be notarized by a notary.

  • Visit a local financial center to speak with a personal banker
  • Call us at 800-732-9194
  • Submit your request in writing to:
    Bank of America
    P.O. Box 982234
    El Paso, TX 79998-2234

  • Visit a local financial center to speak with a personal banker
  • Call us at 888-827-1812

  • If we have your email address on file, we'll send you a message once your account is officially closed.
  • You'll receive your last statement in the mail, so you can confirm there aren't any unexpected transactions. If something doesn't match, please contact us right away.

You can request a stop payment on a personal check via Online Banking or by calling customer service at 1-800-432-1000 Monday through Friday from 7 a.m. to 10 p.m.; Saturday and Sunday from 8 a.m. to 5 p.m., local time or by calling the number on your statement.

To request a stop payment via Online Banking, please select the account and click Stop payment on a check under Services. Then complete the required information.

You will need to provide the following information: check number, date written, exact amount, and payee. If the amount and check number are not exact, the check may be paid. The stop payment cannot be placed on an item that has already been presented. A stop payment on a personal check will be effective for 6 months. We ask that you contact us if any information on the confirmation is not correct. For further information regarding stop payments, stop payment fees or regarding bank and customer responsibilities, please refer to your Deposit Agreement and Disclosures (PDF) brochure.

Lots of ways, including:

  • Online Banking - to transfer funds between Bank of America accounts
  • Bill Pay - to pay your bills in minutes from one simple site
  • Cash withdrawals from Bank of America ATMs and other ATMs (at non-Bank of America ATMs we charge a fee for withdrawals; the ATM operator may charge an additional fee)
  • Telephone transfers between Bank of America accounts
  • Transfers between linked accounts at Bank of America ATMs
  • Bank of America debit card purchases at participating merchants
  • Scheduled transfers
  • Personal checks
  • Transactions with a financial center teller

(Additional transaction fees may apply. Refer to the disclosure you received with your account setup materials.)

You can use a Bank of America ATM that accepts deposits, direct deposit, Mobile Check Deposits, deposit by mail or visit a Bank of America financial center. Find a financial center

Please review our FAQs about deposit holds.

Certain transactions you make to your checking accounts after the business day cut-off and before midnightFootnote 1 are included in the balance we use to pay transactions that night. This process may impact when fees apply to your accounts. The credits can help you avoid overdrafts, returned items and related fees. However, the debits may cause you to incur overdrafts, returned items and related fees.

The After Business Day Cut-off transaction deadline is based on the state where you opened your account and is listed in the table below:

After Business Day Cut-off Transaction Deadline:

After business day cut-off transaction deadlines by state
State Where Account Was OpenedFootnote 1After Business Day Cut-off Transaction Deadline
AR, AZ, CA, IA, ID, IL, IN, KS, MI, MO, NM, NV, OK, OR, TX, WA11:59 PM Central Time
CT, DC, DE, FL, GA, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, TN, VA11:59 PM Eastern Time
  1. may not be midnight local time in some states.

The following credit transactions increase your balance used to pay transactions that night: cash deposited at an ATM or at a financial center, and transfers to your account from another Bank of America deposit account made at an ATM, at a financial center, through Online Banking or through Customer Service.

The following debit transactions reduce your balance used to pay transactions that night: cash withdrawals made at an ATM or at a financial center, and transfers from your account made at an ATM, at a financial center, through Online Banking or through Customer Service. To maintain a positive balance you need to ensure you have adequate funds in your account or in an account you linked for overdraft protection. Learn more about Overdraft Protection to cover these transactions.

The table below shows how transactions you make affect the balance we use to pay transactions, and the date that a transaction will appear on your account statement.

When transactions count toward balance and post
Transaction CompletedIncluded in Balance used to Pay Transactions that Night?Posting Date
Before today's Business Day Cut-offYesToday's Date
AFTER today's Business Day Cut-off and BEFORE midnightFootnote 2YesOur Next Business Day
Midnight or afterFootnote 2NoOur Next Business Day
  1. may not be midnight local time in some states, see After Business Day Cut-off Transaction Deadline table.

The 2nd row in the table above illustrates that transactions made between Business Day Cut-off and midnight are included in your balance used to pay transactions that night but post to your account on our next business day.

If you're a Bank of America customer with a checking or savings account, you can get a cashier's check for a $15 fee (which will be waived for customers enrolled in Preferred Rewards; refer to the Personal Schedule of Fees (PDF) for complete details). Don't have a checking or savings account with us? We're sorry, but we won't be able to provide you with cashier's checks. Locate a nearby financial center

Try one of our many convenient payment services. Zelle®, Online Bill Pay and money transfer are available in our mobile app or online.

Payment services we offer besides cashier's checks
Payment serviceDescriptionCommon usesAdditional information
Zelle®Send money to almost anyone in minutes, no matter where they bank (up to $2,500).

Through our mobile app with Zelle®, all you need is the individual's mobile phone number or email address.

Download the mobile app now
  • Pay rent to an individual
  • Pay a roommate or friend for your portion of the rent or bills
Learn more about Zelle®
Online Bill PaySchedule recurring or one-time bill payments with Online Banking. Many bills can be paid electronically as soon as the next business day.

Use online bill pay today
  • Pay rent to a leasing company or property manager
  • Pay monthly bills and other service providers (mortgage, credit cards, utilities, cable, etc.)
Learn more about online bill pay
Money transferTransfer money to almost any individual or business quickly and securely online.

Transfer money now
  • Pay rent to an individual or business
Learn more about money transfers

Learn about international and domestic wire transfers

A scheduled transfer is a way of automatically moving money from your checking account to another checking or savings account each pay period.

To set up your automatic transfers, simply log in to Online Banking and select Transfers at the top of the page. Or, you can visit your nearest financial center, where an associate will be happy to assist you.

Enroll now in Online Banking

Learn more about MobileBanking

Find a financial center

Bank of America offices and financial centers will be closed in observance of the following holidays:

Dates Bank of America is closed for holidays
HolidayDate
New Year's DayJanuary 1
Martin Luther King Jr. DayJanuary 19
Presidents' DayFebruary 16
Memorial DayMay 25
JuneteenthJune 19
Independence DayJuly 4
Labor DaySeptember 7
Columbus DayOctober 12
Veterans' DayNovember 11
Thanksgiving DayNovember 26
Christmas DayDecember 25

Please note that holidays may affect the time it takes to process certain transactions, and that updated transaction information may not display until the next business day after the holiday.

The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government. If an FDIC-insured bank for savings association fails, the FDIC protects depositors against the loss of their insured deposits. FDIC insurance is backed by the full faith and credit of the United States government.

For more information about FDIC insurance, including the "Your Insured Deposits" brochure, visit the FDIC website. You may also contact the FDIC by calling 877-ASK-FDIC (877-275-3342).

FDIC insurance covers all types of deposit accounts (checking, savings, money market savings and CDs), as well as bank individual retirement accounts (IRAs).

Deposits in checking accounts, savings accounts, money market savings accounts and Certificates of Deposit (CDs) are insured up to $250,000 per depositor, per insured bank, for each account ownership category under the FDIC's general deposit insurance rules. Deposits in bank individual retirement accounts (IRAs) are separately insured up to $250,000 per owner.

To learn more, contact the FDIC toll-free at 1.877.ASK.FDIC (1-877-275-3342) or visit www.fdic.gov.

As of January 1, 2010 Bank of America no longer participates in the FDIC's Transaction Account Guarantee program. Coverage under the FDIC's basic deposit insurance rules continues to apply. Funds held in noninterest-bearing transaction accounts will no longer be guaranteed in full under the Transaction Account Guarantee Program, but will be insured up to $250,000, per depositor, per insured bank, for each account ownership category under the FDIC's general deposits insurance rules.

Calculate your insurance coverage using the FDIC’s online Electronic Deposit Insurance Estimator (EDIE) at https://edie.fdic.gov/.

If you have not accessed your account for an extended period (typically 3 years or more), you may receive a letter from us letting you know your account is considered abandoned and may be turned over to the state under escheat laws. You will need to follow the instructions on your letter to contact the bank and prevent escheatment.

What is escheatment? Escheatment is the process of reporting and remitting abandoned/unclaimed property to the appropriate state agency for custodial safekeeping. Each state has laws that govern when accounts are considered inactive and/or abandoned and when we’re required to send a customer’s property to the state.

Property types subject to escheatment include:

  • Checking and savings account balances
  • CD and IRA balances
  • Safe deposit box contents
  • Cashier’s checks and other official items that are not negotiated
  • Securities (such as stocks, bonds and mutual funds)

We encourage you to log in and check your balances regularly to keep your accounts active. Questions? Contact us at 800-432-1000.

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