How to use specific features
Learn how to use specific Mobile Banking features by using the help sections and demos within our Mobile Banking App or Mobile Website. You can also text HELP to MyBofA (692632) for the customer service phone number in your area.
Bank of America doesn’t charge for Text Banking, our Mobile Banking App or our Mobile Website, but check with your mobile service provider about possible charges for sending and receiving data and text messages, internet access or using a web browser on your phone.
Mobile Banking App and Mobile Website
Updating your mobile app
Once you’ve downloaded the app, you’ll be notified of the new version when it’s available. If we need to make a critical update, you may need to update the app at the store that provides apps for your device. You can continue to use Mobile Banking once you’ve updated your app.
Mobile Website: unable to access
If you experience issues entering data or viewing text and graphics, first turn your device off and then on again. If the problem continues, try clearing out the internet cache. To learn how to clear the internet cache, check the manual for your device or contact your carrier for more information.
SafePass: unable to sign in to Online Banking or transfer funds
iPhone, iPod touch and iPad incompatibility with Flash may cause an error message or other issue when you’re using SafePass to access Online Banking or transfer funds. Our Mobile Website and apps are designed to not require Flash and can be used when you cannot access Online Banking from a mobile device.
My mobile phone is lost or stolen
Cancel Text Banking immediately by contacting us one of two ways:
- Call Customer Service at 1.800.604.9961
- Sign in to Online Banking and go to the Help & Support page, select the Mobile Banking topic and then click Set up/Manage Mobile Banking settings. Within the Text Banking section, choose Delete Device next to the mobile device that was lost or stolen
If you find your mobile device later, you can re-enroll that same mobile number.
The short code for sending Text Banking requests
Send your text to MyBofA (692632).
Getting more than one message at a time
Our text message responses are limited to 140 characters, so you may receive more than one message if it runs over 140 characters. If you request the history for an account that has a lot of transactions, the response may require more than one text message.
Receiving information for multiple accounts
If you text only the commands BAL, SRCH or ACCTS, our reply will include information for your first 15 accounts, which may be sent as multiple messages due to the 140-character limit. You can specify the account by texting the command plus the account type and the last 4 digits of the account number. For example, to get the balance of a particular savings account, text BAL SAV4576.
Changing your mobile number or service provider
Please sign in to Online Banking and go to the Help & Support page. Select the Mobile Banking topic and then click Set up/Manage Mobile Banking settings. Within the Text Banking section, choose Edit Number to make the following changes:
- New mobile phone number
- Same mobile phone number but new provider