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Privacy & Security

IBM® Security Trusteer Rapport FAQs

  • Hide What is Trusteer Rapport?

    Trusteer Rapport is a security application developed by IBM Security that provides online protection against financial malware attacks. Online Banking customers can use Trusteer Rapport to protect web browsers while using any website containing financial or personal information. Trusteer Rapport helps keep your computer safe from keyloggers, session hijacking, screen capturing and more.

  • Show Why do I need Trusteer Rapport?

    Conventional solutions, such as anti-virus and anti-spyware software, personal firewalls and anti-phishing toolbars are becoming less effective at stopping new and sophisticated criminal activity. Trusteer Rapport helps detect what conventional desktop security solutions can miss. It works with your antivirus software to provide an extra layer of protection from financial malware that they can't protect you from.

  • Show How does Trusteer Rapport work?

    Simply download and install it, then browse with additional security. You'll know it's working by the Trusteer Rapport icon displayed in your browser's address bar. Trusteer Rapport doesn't require any configuration or maintenance and it doesn’t change the way you work online or sign in to our site.

  • Show How much does Trusteer Rapport cost?

    Trusteer Rapport is available at no charge from Bank of America as part of our commitment to your security. We cover the costs associated with the development, maintenance and support of Trusteer Rapport.

  • Show Who do I contact for support?

    For help using Trusteer Rapport, you can contact Trusteer Rapport support. Trusteer Rapport operates a 24-hour customer center to help with any questions or issues you may have.

Report suspicious activity

  • In your email:
    We’ll never ask you to send us personal information such as an account number, card PIN or Social Security or Tax ID over text or email. If you do receive a request like this or any other suspicious phishing email, please forward it to us at We will only reply to your message if we require additional information.
  • In a text:
    Forward it to us immediately at Include the number the message came from and a copy of the message itself. Our team reviews all submissions; we will only reply to your message if we require additional information.
  • By phone:
    Contact us immediately to verify the validity of the message.
  • On your statement:
    To report fraudulent activity on your Bank of America account, call 800.432.1000.