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Privacy & Security

Trusteer Rapport® FAQs

  • Hide What is Rapport?

    Rapport is a security application developed by Trusteer that provides online protection against malware attacks. Online Banking customers can use Rapport to protect web browsers while using any website containing financial or personal information. Rapport helps keep your computer safe from keyloggers, session hijacking, screen capturing and more.

  • Show Why do I need Rapport?

    Conventional solutions, such as anti-virus and anti-spyware software, personal firewalls and anti-phishing toolbars are becoming less effective at stopping new and sophisticated criminal activity. Rapport helps detect what conventional desktop security solutions can miss. It works with your antivirus software to provide an extra layer of protection.

  • Show How does Rapport work?

    Simply download and install it, then browse with additional security. You'll know it's working by the Rapport icon displayed in your browser's address bar. Rapport doesn't require any configuration or maintenance and it doesn’t change the way you work online or sign in to our site.

  • Show How much does Rapport cost?

    Rapport is free from Bank of America as part of our commitment to your security. We cover the costs associated with the development, maintenance and support of Rapport.

  • Show Who do I contact for support?

    For help using Rapport, you can contact Trusteer support. Trusteer operates a 24-hour customer center to help with any questions or issues you may have.

Report suspicious activity

  • In your email:
    To report a suspicious email that uses Bank of America's name, forward it to us immediately at abuse@bankofamerica.com.
  • On your statement:
    To report fraudulent activity on your Bank of America account, call 1.800.432.1000 or visit your nearest banking center.