Skip to main content

Contact us from outside the U.S.

Contact us about

Contact us

Call international collect

1.315.724.4022
(international cell phone roaming charges may apply)
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
All times ET. Automated support is available 24/7.

Lost or stolen card?

Notify us immediately by signing in to Online Banking or calling us:
For credit card issues:
1.757.677.4701
For debit card issues:
1.315.724.4022
Mon–Fri 7 a.m.-10 p.m. or Sat–Sun 8 a.m.-5 p.m. All times ET.

Call international collect

1.315.724.4022
(international cell phone roaming charges may apply)
Mon–Fri 8 a.m.-11 p.m. ET
Sat–Sun 8 a.m.-8 p.m. ET
All times ET. Automated support is available 24/7.

Lost or stolen card?

Notify us immediately by signing in to Online Banking or calling us:
For credit card issues:
1.757.677.4701
For debit card issues:
1.315.724.4022
Mon–Fri 7 a.m.-10 p.m. or Sat–Sun 8 a.m.-5 p.m. All times ET.

Tips for worry-free travel outside the U.S.

A travel checklist can help you plan ahead, avoid problems and reduce stress. Here are a few travel tips to get you started on creating your own checklist:

For more travel tips, check out these 10 tips for a worry-free vacation.

Questions you may have when traveling

Most popular FAQs
What do I do if I my ATM Card is not working or has been lost or stolen?

If your card has been lost or stolen, contact us immediately by calling collect: 315.424.4022 from outside the U.S. or 800.432.1000 domestically (Mon–Fri 7 a.m.-10 p.m. or Sat–Sun 8 a.m.-5 p.m., excluding holidays; all times ET). You can also sign in to Online Banking and request a replacement card.

If your card is in your possession but is being declined or not working at an ATM, sign into Online or Mobile Banking and make sure you have sufficient funds or credit available to cover your transaction.

If your card is not working due to being blocked for suspicious or unusual activity, you may receive a text, email and/or notification when you sign into Online or Mobile Banking. Upon signing in you may be asked to verify recent activity to ensure your card information has not been compromised.

What are some tips for using an ATM in foreign countries?

Check the network: You can use your Bank of America debit card or ATM card anywhere you see the CIRRUS symbol. In addition to CIRRUS, you can use ATMs with the MasterCard or Visa symbols. The symbol on the front of your card will indicate if your card is MasterCard or Visa.

Find the nearest MasterCard/CIRRUS ATM layer
Find the nearest Visa ATM layer

What happens if I am unable to use my debit card or ATM card at an international ATM?

If you're unable to use a foreign ATM, you may be able to use your debit card or ATM card to withdraw funds at a local bank.

Where can I find out information about the safety of traveling to a foreign country?

You can search country-specific information such as travel restrictions and public announcements issued by the U.S. government.

What should I do if I'm having trouble calling internationally?

Some countries may require that you enter an international access code or + from any mobile phone prior to entering a country code, area code and phone number. If you are outside the U.S. and are having trouble making an international call using 1, the area code and the phone number, we suggest adding the international access code first and trying your call again. (Example: Europe’s international access code is 00 or + from a mobile phone, so to make an international call to the U.S. from Europe when an access code is required you would dial 00, 1, area code, phone number.) You can find your country's international access code using most online search engines.

Find ATMs & financial centers

Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.