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Bank of America Customer Service

We're here to help

As new developments emerge regarding the coronavirus (COVID-19), we are committed to doing everything we can to meet your banking needs. We will continue to share these updates on our Client Resource Site. In response to the extraordinary challenges of the coronavirus, Bank of America is offering additional support to our consumer and small business clients through our Client Assistance Program. For those who need help making credit card and/or home loan payments, you can submit an online request for a payment deferral.

Additionally, you can find solutions to many questions by just asking Erica®, your virtual financial assistant, available 24/7 in the mobile app or by using the search in Online Banking. We’ve also included links to top trending client needs that can be done digitally.

Find ATMs & financial centers

Use our financial center locator to find a convenient location or ATM near you.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.

Connect with us on social media

Our representatives are available:
Mon–Fri: 8 a.m.-9 p.m. ET
Sat: 8 a.m.-8 p.m. ET
Sun: 8 a.m.-5 p.m. ET

Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.

Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.