As new developments emerge regarding the coronavirus (COVID-19), we are committed to doing everything we can to meet your banking needs. We will continue to share these updates on our Client Resource Site. In response to the extraordinary challenges of the coronavirus, Bank of America is offering additional support to our consumer and small business clients through our Client Assistance Program. For those who need help making credit card and/or home loan payments, you can submit an online request for a payment deferral.
Additionally, you can find solutions to many questions by just asking Erica®, your virtual financial assistant, available 24/7 in the mobile app or by using the search in Online Banking. We’ve also included links to top trending client needs that can be done digitally.
For the best ways to contact us about specific issues, please select a topic.