To report a suspicious email that uses Bank of America’s name
If you receive an email that appears to be from Bank of America but you suspect may be fraudulent, forward it to us immediately at firstname.lastname@example.org.
Why criminals send fraudulent email
One of the ways criminals try to trick people into providing personal account information for identity theft purposes is to send email that appears to have been sent by Bank of America, but has actually been sent by the criminal.
The phony email asks you to go to a website that looks like a Bank of America site, but is actually a site the criminal has set up asking you to provide your personal account information. Sometimes the email may ask you to call a phone number and provide account information.
What you can do
Here are some ways you can protect yourself against phishing and spoofing:
- Always look for your SiteKey® when you sign in to Online Banking
- Make sure you are at Bank of America’s website when you sign in to Online Banking. SiteKey helps with this, but you can also type www.bankofamerica.com in your browser. If you’re using a secure browser, it will turn your address bar green.
- If you receive a suspicious email, do not click on any links or reply to it. Forward it to us immediately at email@example.com then delete it.