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A lost or stolen card can mean a lot of stress and worry. We’re here to ease your concerns and take the steps necessary to reduce your risk of financial loss and identity theft.

Credit card lost or stolen

Sign in to Online Banking to report your lost or stolen credit card

Or call 800.732.9194
(outside the continental U.S. call 757.677.4701)
24/7

Lost or stolen card? You're not liable for anything. We can cancel your card and send you a replacement immediately.

ATM card or debit card lost or stolen

Sign in to Online Banking to report your lost or stolen debit card

Or call 800.432.1000
(outside the continental U.S. call 315.724.4022)
24/7

Lost or stolen card? You're not liable for anything. We can cancel your card and send you a replacement immediately.

Checkbook lost or stolen

800.432.1000
(outside the U.S. call 315.724.4022)
24/7

If possible, provide the check number for the last check that was written or the name of the person or business to whom it was written. Digital copies of your checks are available through Online Banking.

Report suspicious activity

  • In your email:
    To report a suspicious email that uses Bank of America's name, forward it to us immediately at mailto: abuse@bankofamerica.com.
  • On your statement:
    To report fraudulent activity on your Bank of America account, call 800.432.1000.
  • In texts:
    Smishing” or SMS phishing uses text messages to access information. Report attempts at mailto: abuse@bankofamerica.com.
  • By phone:
    Vishing” uses the features of Voice over IP (VoIP) phones to steal personal and financial information. Report it at mailto: abuse@bankofamerica.com.

How we protect you

  • Credit and debit cards are part of our everyday lives. That's why your card is covered by our free Total Security Protection.