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Bank of America’s Mobile Banking service incorporates the convenience you want with industry-leading safety and security features that provide peace of mind. We’ve also assembled some common-sense steps you can take to help protect yourself and the important information on your mobile device.
We're committed to making Mobile Bankingfootnote1 secure and protected. Your Mobile Banking activities are protected by our Online Banking Security Guarantee, which covers the security of your Bank of America accounts, the security of your information and the time processing of your payments.footnote2 Learn more about our Online Banking Security Guarantee
When using our Mobile Banking applicationsfootnote1 you're protected by these security features:
By using Bank of America Text Banking, you can get quick access to balance and transaction information without exchanging personal information such as your full account number, PIN or email address.Footnote 3 Learn more about Text Banking
For 9 years in a row, Bank of America has earned the respected and coveted Best Overall Identity Safety in Banking Award by Javelin Strategy & Research, the nation's leading provider of financial institution insights. The award is based on strong performance in the categories of fraud prevention, detection and resolution.
Our fraud prevention and security systems help protect you with the latest encryption technology and secure email communications.
Mobile devices are essentially small computers with software that needs to be kept up to date just like on a PC or laptop. Make sure all the mobile devices in your house have the latest security protection. This may require updating your devices with a computer.
Protect your phone or tablet device just as you would your computer. Secure your mobile device by using a strong passcode and be cautious about the sites you visit and the information you release.
Apple Pay stores your eligible physical credit and debit cards as virtual cards. A virtual card has a different number than your physical credit and debit card, so your card number won't be accessible from your digital wallet if your mobile device is either lost or stolen. Virtual cards can be used like physical credit and debit cards to conveniently make purchases on-the-go. You still get all the rewards, benefits and protections your card provides. Learn more »
Mobile devices are actually small computers with software that you need to update just like on a PC or laptop. Make sure all your mobile devices (including laptops, tablets, smartphones) have the latest security protection. Check the website of your devices manufacturer or mobile carrier for the latest software updates.
When banking and shopping on your mobile device, check to be sure the sites are secure. Look for web addresses with https: in the address. This means the site takes extra measures to help secure your information. Many sites now feature a color-coded browser. If you see a green highlighted browser, this is a safe site. However, yellow and red sites should be avoided.
Fraudulent texting, calling and voicemails are on the rise. Just like in fraudulent email, requests for personal information or a call for immediate action are almost always a scam.
Follow mobile security issues in the news and discuss them with friends, family and colleagues. Explore online resources like the Identity Theft Assistance Center and Microsoft® Security At Home websites that provide comprehensive information about topics such as identity theft and safe online behavior. View additional resources
Criminals may develop and publish fake mobile banking applications that look like official Bank of America apps but are in truth designed to steal your Online Banking credentials. Here are tips for recognizing an unofficial Bank of America app:
To help protect your accounts and information, never download or install a Bank of America Mobile Banking app if you spot any of these warning signs.
SMShing and smishing are like phishing (which typically happens via email), but take place via SMS text message. A criminal sends you a text message that tries to trick you into replying with financial or personal information or clicking on links that will sneak viruses onto your mobile device. Don't respond to a text message that requests personal or financial information. Bank of America will never ask you to provide your information in this way.
Mobile phones and tablet devices offer convenience, but they're also easy to lose or steal, which can put your information at risk. Here are some ways you can protect yourself now in the event your device is lost or stolen later:
Viruses, malware and other programs intended to steal your personal information or financial details are able to infect some mobile devices. If your tablet supports a traditional anti-virus product, consider installing that software. Backup the device's data and keep the copy in a safe and secure location. This will allow you to restore your data in the event you need to wipe the device clean in order to remove a harmful software threat.