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Privacy & Security

Collecting Information FAQs

  • Hide What information is covered by your privacy notices and why do you collect information about me?

    Our privacy notices apply to personally identifiable information about a client or a client's current or former relationship with Bank of America that is not publicly available. We collect and use various types of personal information for our everyday business purposes, for example: to process transactions, service and maintain accounts, comply with laws and regulations and better respond to your needs.

    Personal information does not include aggregated or de-identified data that we may create or compile from various sources, including accounts and transactions. This information, which does not identify individual clients, is used for business purposes which may include offering products or services, research, marketing, analyzing market trends and other purposes consistent with applicable laws.

  • Show What types of information do you collect?

    We collect various types of information to service your accounts and better respond to your needs. Information we collect includes:

    • Information that identifies you (for example: your name, address and telephone number)
    • Information you provide on an application for credit with Bank of America (for example: assets, income and other debt)
    • Information about your transactions and account experience with us (for example: your account balance, payment history and credit card usage)
    • Information from credit reports regarding your creditworthiness or credit history
    • Information from other outside sources regarding employment, credit or other relationships with you (for example: your employment history, loan or credit card balances or your property insurance coverage)
    • Other general information from outside sources that is not assembled or used for the purpose of determining eligibility for products or services (for example: information from public records)
  • Show Do you ever collect medical information about me?

    We occasionally receive medical or health information from a client if, for example, a client applies for insurance from us. We do not share medical or health information, including information received from third parties, among our companies, except to maintain or collect on accounts, process transactions, service a client request, perform insurance functions or as required by law.

  • Show How do you keep the information you have on file about me accurate?

    It’s important that your account information is accurate and up to date. You have access to your account information through various means such as account statements, telephone banking, Online Banking and in response to specific requests, and we will update your information as soon as possible once you notify us of a change.

    If your account information is incomplete or inaccurate, please sign in to Online Banking to update your contact info. You may also call or write to us at the telephone number or address listed on your account statement, bank records or other documentation. We will promptly update or correct any erroneous information.

  • Show Your notice says Federal law gives consumers the right to limit some, but not all, sharing. What are other ways you share under the law?

    Under the Gramm-Leach-Bliley Act, we are permitted to share with third parties, without regard to the customer choices, in connection with situations where we are required to disclose information, such as responding to subpoenas or tax reporting, and for typical business activities, such as sharing to identify or prevent fraud, to resolve customer disputes and enforce our rights, in connection with sale of all or part of a business or with consent.

Report suspicious activity

  • In your email:
    We’ll never ask you to send us personal information such as an account number, card PIN or Social Security or Tax ID over text or email. If you do receive a request like this or any other suspicious phishing email, please forward it to us at abuse@bankofamerica.com. We will only reply to your message if we require additional information.
  • In a text:
    Forward it to us immediately at mailto:abuse@bankofamerica.com. Include the number the message came from and a copy of the message itself. Our team reviews all submissions; we will only reply to your message if we require additional information.
  • By phone:
    Contact us immediately to verify the validity of the message.
  • On your statement:
    To report fraudulent activity on your Bank of America account, call 800.432.1000.