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Privacy & Security

Collecting Information FAQs

  • Hide Your notice says Federal law gives consumers the right to limit some, but not all, sharing. What are other ways you share under the law?

    Under the Gramm-Leach-Bliley Act, we are permitted to share with third parties, without regard to the customer choices, in connection with situations where we are required to disclose information, such as responding to subpoenas or tax reporting, and for typical business activities, such as sharing to identify or prevent fraud, to resolve customer disputes and enforce our rights, in connection with sale of all or part of a business or with consent.

  • Show What information is covered by your privacy notices and why do you collect information about me?

    Our privacy notices apply to consumer personal information, which means personally identifiable information about a consumer or a consumer's current or former relationship with Bank of America that is not publicly available. We collect and use various types of personal information for our everyday business purposes, such as to process transactions, service and maintain accounts, comply with laws and regulations and better respond to your needs.

    Personal information does not include aggregated or de-identified data that the Bank may create or compile from various sources, including accounts and transactions. This information, which does not identify individual customers, is used by the Bank for its business purposes, which may include offering products or services, research, marketing or analyzing market trends, and other purposes consistent with applicable laws.

  • Show What types of information do you collect?

    We collect various types of information to service your accounts and better respond to your needs. Information we collect includes:

    • Information that identifies you, such as your name, address and telephone number.
    • Information you provide on your application, such as assets, income and other debt
    • Information about your transactions and account experience with us, such as your account balance, payment history and credit card usage
    • Information from credit reports regarding your creditworthiness or credit history
    • Information from other outside sources regarding employment, credit or other relationship with you (for example, your employment history, loan or credit card balances or your property insurance coverage)
    • Other general information from outside sources that is not assembled or used for the purpose of determining eligibility for a product or services (such as information from public records)
  • Show When would you collect medical information about me?

    We occasionally receive medical or health information from a customer if, for example, a customer applies for insurance from us. We do not share medical or health information, including information received from third parties, among our companies, except to maintain or collect on accounts, process transactions, service a customer request, perform insurance functions or as required by law.

  • Show How do I know the information you have on file about me is accurate?

    Keeping your account information accurate and up to date is very important. You have access to your account information through various means, such as account statements, telephone banking, online banking and in response to specific requests. If your account information is incomplete, inaccurate or not current, please call or write to us at the telephone number or address listed on your account statement, bank records or other documentation. We will promptly update or correct any erroneous information. Please contact us if you have questions or feel that we have not handled information about you properly.

  • Show Does Bank of America disclose protected health information?

    To the extent that we receive, maintain or process an individual's protected health information, Bank of America may disclose that information as authorized by and in accordance with applicable federal and/or state law.

Report suspicious activity

  • In your email:
    We’ll never ask you to send us personal information such as an account number, card PIN or Social Security or Tax ID over text or email. If you do receive a request like this or any other suspicious phishing email, please forward it to us at We will only reply to your message if we require additional information.
  • In a text:
    Forward it to us immediately at Include the number the message came from and a copy of the message itself. Our team reviews all submissions; we will only reply to your message if we require additional information.
  • By phone:
    Contact us immediately to verify the validity of the message.
  • On your statement:
    To report fraudulent activity on your Bank of America account, call 800.432.1000.