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Privacy & Security

ATM Security from Bank of America

Enjoy the convenience of Bank of America ATMs at thousands of locations. Remember to use these common-sense tips when using an ATM.

  • Be aware of people and your surroundings before, during and after you use an ATM, particularly at night. If you think it is unsafe, leave immediately and visit another ATM.
  • If you must use an ATM at night, take someone with you
  • When using an ATM with a door that requires card access, close the entry door completely upon entering and exiting and do not open the door to anyone you don’t know
  • When using a drive-up ATM, keep your engine running, doors locked and only the driver’s window open during the transaction
  • Shield the key pad with your hand or body while entering your PIN at an ATM
  • Put your card, cash and receipt away immediately. Do not count your cash at the ATM.
  • Report all crimes to the ATM operator and to local law enforcement officials

Report suspicious activity

  • In your email:
    To report a suspicious email that uses Bank of America's name, forward it to us immediately at mailto:
  • In texts:
    SMShing” and Smishing are like phishing but sent via SMS text messages to access information. Report attempts at mailto:
  • By phone:
    Vishing” uses the features of Voice over IP (VoIP) phones to steal personal and financial information. Report it at mailto:
  • On your statement:
    To report fraudulent activity on your Bank of America account, call 800.432.1000.