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"Your feedback is important to us. Good or bad, learning about your experiences makes us better. If we didn’t meet your expectations, we want to make it right for you and all of our clients. And when you’ve had a good experience, we want to encourage more of it.

You can email me directly at with your name and contact information. Whatever you share helps keep me, Brian Moynihan and the entire Bank of America Leadership Team focused on what matters to you. Please do not include personal information like a social security or account number in email. For more ways to connect with us, see below links. I look forward to hearing from you."

—Holly O'Neill, President, Retail Banking

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Our client care principles

We know you work hard to make life better for yourself and the people you care about most. We believe in providing solutions to help you do this throughout your life. Because we value your relationship with us, our promise to you is to always listen to you, provide advice when you need it and strive to exceed your expectations. Every one of us at Bank of America believes in this promise and strives to deliver on it each day. And it's the reason we will always approach your needs with a question centered squarely on you.