We are here to help
We want to hear from you
"Your feedback is important to us. Good or bad, learning about your experiences makes us better. If we didn't meet your expectations, we want to make it right for you and all of our clients. And when you've had a good experience, we want to encourage more of it.
You can email me directly at hollyoneill.feedback@bofa.com with your name and contact information. Whatever you share helps keep me, Brian Moynihan and the entire Bank of America Leadership Team focused on what matters to you. Please do not include personal information like a social security or account number in email. For more ways to connect with us, see below links. I look forward to hearing from you."adatext
—Holly O'Neill, President, Retail Banking
More ways to manage your account and connect with us
Our client care principles
We know you work hard to make life better for yourself and the people you care about most. We believe in providing solutions to help you do this throughout your life. Because we value your relationship with us, our promise to you is to always listen to you, provide guidance when you need it and strive to exceed your expectations. Every one of us at Bank of America believes in this promise and strives to deliver on it each day. And it's the reason we will always approach your needs with a question centered squarely on you.
WHAT WOULD YOU LIKE THE POWER TO DO?
Count on being heard
We will always treat you as a person, not a number, making you feel respected and understood.
Count on getting things done more easily
We will continually look for new and easier ways to help you accomplish whatever matters most to you.
Count on an expert when you need one
We will always try to match you with the best person with the right information and the flexibility to help solve your problem, often on the spot.
Count on the right solutions
We will make you aware of the best tools and solutions and base our recommendation on your unique needs.
Navigating the new normal
Life has changed in many ways over the past few years. These resources can guide you through today's financial landscape.
Together we can help prevent fraud
Our Security Center in mobile and online banking is your source for security features and tools. Check your security level today and watch it rise as you take recommended actions to help protect your accounts against fraud.