Skip to main content
Privacy & Security

SafePass® FAQs

  • Hide What is SafePass®?

    SafePass is an extra layer of security that is required in Online and Mobile Banking to authorize higher-value transfers.

  • Show How do I use SafePass?

    Each time you request a higher-value transfer, you’ll need to:

    1. Select the Send code button on the screen when prompted.
    2. Receive the SafePass code in a text message to your mobile phone.
    3. Enter the SafePass code accurately on the screen and select Submit.

    After you set up SafePass, it’s also used as an extra layer of security for adding bill payees and transfer recipients to your account.

  • Show How do I set up SafePass?

    To set up SafePass, sign in to Online Banking and choose Manage SafePass from Profile & Settings. You’ll need to select one or more mobile phone numbers to receive your SafePass code.Footnote 1 You’ll also need to enter your debit card or credit card details accurately to verify your identity.

  • Show How much does SafePass cost?

    There is no cost for using SafePass.

  • Show What should I do if my mobile device becomes lost or is stolen?

    Call 800.933.6262 immediately to disable SafePass.

  • Show How do I remove SafePass if I no longer need it?

    To remove SafePass, sign in to Online Banking and select Unsubscribe for each mobile phone you see listed. Please note that texting STOP from your mobile device will not end your SafePass service.

  • Show Do I need to have a Mobile Phone to use the SafePass service?

    If you do not have a mobile phone, you can order a SafePass card (fees may apply) by calling 800.933.6292.

  • Show Can I use SafePass internationally?

    Yes, you can. The most reliable option is to use Mobile SafePass. Under normal conditions, Mobile SafePass codes can only be delivered to mobile phone numbers within the U.S. However, most providers do offer a way to extend standard SMS delivery service to international locations. Check with your mobile provider to see if this is an option.

    If you’re not able to use mobile SafePass, you can obtain a SafePass Card that can be used internationally (fees may apply). Remember, though: SafePass cards cannot be mailed to an address outside the U.S., so you’ll need to obtain the card prior to leaving on your trip.

Report suspicious activity

  • In your email:
    To report a suspicious email that uses Bank of America's name, forward it to us immediately at mailto:
  • On your statement:
    To report fraudulent activity on your Bank of America account, call 800.432.1000.
  • In texts:
    SMShing” and Smishing are like phishing but sent via SMS text messages to access information. Report attempts at mailto:
  • By phone:
    Vishing” uses the features of Voice over IP (VoIP) phones to steal personal and financial information. Report it at mailto: