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Privacy & Security

SafePass® FAQs

  • Hide What is the SafePass® feature?

    SafePass helps protect you against fraud and identity theft for certain Online Banking activities. It provides additional security for sensitive banking activities such as large money transfers or some actions that require additional identity verification. You can also use SafePass to help protect you for other transactions, too.

    To complete your action, you’ll need to enter your unique SafePass code. You can obtain a SafePass code for your mobile device (mobile carrier fees for text messaging may apply) or with a SafePass card.

    Ready for a higher level of security? Learn more about SafePass. If you’re an Online Banking customer, sign up for SafePass.

  • Show How does SafePass® work?

    SafePass adds extra security to your account by requiring a 6-digit, one-time-use code to authorize certain sensitive transactions. When you receive a new code, enter it in the area provided in the SafePass section in Online Banking to complete your transaction. It's quick and easy.

    Ready for a higher level of security? Learn more about SafePass. If you are an Online Banking customer, Sign up for SafePass.

  • Show How much does SafePass® cost?

    SafePass® for your mobile device is freeFootnote 1. You can receive SafePass codes as text messages on your mobile device simply by registering your mobile phone number with us; the SafePass feature will be activated for your Online Banking profile. The SafePass card is used to generate SafePass codes and has a one–time fee of $19.99, which includes any replacement cards you may need. The card will be sent to the primary account address on file and you’ll receive it about 10 days after your request. It’s the same size as a credit card and fits conveniently in your wallet.

  • Show How do I enable the SafePass® feature?

    You can set up to 2 of your mobile devices to receive SafePass codes via text message (mobile carrier fees may apply), or you can order a SafePass card to use with your account(s) online. If you are an Online Banking customer, Sign up for SafePass now.

  • Show How do I use my SafePass® code?

    Whenever you are attempting an action protected by SafePass, you will be prompted with a panel that asks you to Send SafePass Code. Doing this will send a secure, one-time code to your mobile device as a text message or will generate a code from your SafePass card. In order to complete your action, you will need to enter the security code. The code expires as soon as you use it—and within 10 minutes if you don't use it.

  • Show What happens if I don't have my SafePass® mobile device with me?

    If the SafePass feature stops you from signing in to Online Banking because you do not have your designated mobile device with you, please call 1.800.933.6262. You also have the ability to enable a second mobile device with the SafePass feature to use as a backup. If you are an Online Banking customer, manage your SafePass account.

  • Show What happens if my mobile device becomes lost or is stolen?

    Call 1.800.933.6262 immediately to disable SafePass.

  • Show How do I turn the SafePass® feature off?

    Texting STOP, CANCEL or any similar command from your mobile devicefootnote1 will not end your Text Banking or SafePass service—you must call us at 1.800.933.6262 or sign in to Online Banking and select the Mobile settings or Manage SafePass settings link from the Profile & Settings navigation menu.

  • Show What happens if I don't receive a SafePass® code on my mobile device?

    If you have sent a code to your mobile device but do not receive it, first check to make sure your device has proper reception. You may also request that a new code to be sent to you by selecting the Start Again link from the SafePass panel.

  • Show Do I need to have Mobile Banking to use the SafePass® feature?

    No, you do not need Mobile Banking. If you are an Online Banking customer, you can set up your mobile device to receive SafePass codes via text message, or you can order a SafePass Card.

  • Show Are there any limitations to using SafePass internationally?

    If you are planning on using SafePass while traveling internationally, you should be aware of the following:

    • SafePass codes can only be delivered to mobile phone numbers within the U.S. Some mobile providers may be able to extend the standard SMS delivery service of your plan to international locations.
    • SafePass cards cannot be mailed to an address outside the U.S
    • Once you have the SafePass card there are no international limitations.  It can be used anywhere in the world.

Report suspicious activity

  • In your email:
    To report a suspicious email that uses Bank of America's name, forward it to us immediately at mailto:
  • On your statement:
    To report fraudulent activity on your Bank of America account, call 800.432.1000.
  • In texts:
    SMShing” and Smishing are like phishing but sent via SMS text messages to access information. Report attempts at mailto:
  • By phone:
    Vishing” uses the features of Voice over IP (VoIP) phones to steal personal and financial information. Report it at mailto: