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Contacting Bank of America FAQs

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How can I find a financial center?

You can easily find the nearest financial center or ATM on our website or on your mobile device.

On our website
Use our financial center and ATM locator page to find a convenient location near you.

On your mobile device
Open the app (you don't even have to sign in to the app!) and select the Find a Location link (you'll need to allow the app to access your phone's current location).

Get the app

How do I start a chat session?

Depending on the products and services you're looking for, online chat may be available. If so, you'll see a link or be invited to chat when agents are available.

The chat link can generally be found near the bottom of the page or will appear on the right-hand side of the page.

Is text chat secure?

Yes, chat on our site is secure. We recommend, though, that if you're going to chat with us about potentially sensitive information, make sure your screen is visible only to you.

What products can I chat about?

We're always adding products and services to our online chat capabilities. To see if chat is available for a specific product or service, sign in to Online Banking and select the Help & Support tab, then select Contact us. Choose a topic from the dropdown menu and select the Go button to go to the page about that product or service. If chat is available, you'll see a Chat now link.

Can I have my chat printed or emailed to me?

To print your chat session, simply select the Print icon in the chat window and follow the instructions. In order to respect the privacy and security of any personally identifiable information that may be disclosed during a chat, we do not offer emailed chat transcripts.

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