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Contacting Bank of America FAQs

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How can I contact Bank of America via phone or mail?

Our customer service representatives are ready to answer your questions. Representatives specialize in different topics, so please review our list of contacts and decide which topic you'd like to discuss. Or, take a look at our Frequently Asked Questions to find the answers you're looking for online.

If you'd like to mail correspondence, please send it to:

Bank of America
Attn: FL1-300-01-29
PO Box 25118
Tampa, FL 33633-0900

How do I start a chat session?

Depending on what products and services you are looking for, online chat may be available. You'll see a link or be invited to chat when agents are available.

The chat link can generally be found on the right-hand side of the page and looks like this:

chat icon
Is text chat secure?

Chat on is secure. You should see a lock in the chat window that indicates a secure connection.

What products can I chat about?

We are always adding products and services to our online chat capabilities.

To check agent availability by product or service, Sign in to Online Banking, hover over "Help & Support" tab, select contact us and choose a topic and then click "Go".

Can I have my chat printed or emailed to me?

To print your chat session, locate the text chat area. Then press CTRL+P and follow your operating system's printing instructions. This can also be done using your mouse commands.

We do not offer emailed chat transcripts to respect the privacy and security of the personally-identifiable information that may be disclosed during a chat. However, the chat area does have instructions for printing and saving chats.

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