Twitter users are known by their "@username" identity. Ours is @BofA_Help. The official Bank of America Twitter profile is http://twitter.com/BofA_Help. If you send a tweet to @BofA_Help (or receive one) you'll be communicating with one of our employees who will gladly assist you with your problem or concern. We stay in tune on Twitter as well, and if we see tweets regarding questions or concerns about Bank of America products or services, we'll reach out to see how we can help.
We encourage communication, but never disclose financial information via Twitter. We will never ask for (or disclose) your Social Security number, account information, passwords, or PINs. Also, Bank of America does not endorse or encourage clicking on links posted by other users, because these links may pose risks to your computer or take you to inappropriate sites.
Never disclose any financial information on Twitter. We are not responsible for the privacy and security policies or practices of Twitter, and you should review Twitter's policies.
Also, we do not accept or consider unsolicited ideas. However, if you send us ideas, what you send will be governed by our Idea Submission Policy and Terms.