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Credit Card Security & Features FAQs

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What if my credit card is lost or stolen?How long must I wait for reimbursement of fraudulent charges?How can I avoid problems using my credit card when I'm traveling domestically or internationally?What information is stored on the chip or magnetic stripe of my credit card?What's a CVV?Can anyone else see my account information?What can I do to protect my account information?Can I set up online alerts or notifications related to my credit card account?Can I get information on my credit card account through Text Banking?How does Overdraft Protection work?Can a linked Overdraft Protection account protect more than one checking account at a time?How do I know if my accounts are linked for Overdraft Protection?Can I change my Overdraft Protection linked account?Can I link to more than one account for Overdraft Protection?Can I still overdraw my account if I have Overdraft Protection?What overdraft services are available at the ATM?What's the difference between Overdraft Protection and Overdraft Settings?What Overdraft Settings are available for consumer accounts?With Overdraft Settings, will I still be subject to Overdraft and NSF: Returned Item fees?What is a digital wallet?What is a virtual card?What's the difference between a virtual card and my physical credit card?What's a FICO® Score?
What if my credit card is lost or stolen?

To report a lost or stolen credit card: Sign in to Online Banking to report your lost or stolen credit card. You can also call 800.732.9194 (outside the continental U.S. call international collect 1.757.677.4701) 24/7. You won't be liable for any fraudulent charges. We’ll cancel your card and send you a replacement immediately.

How long must I wait for reimbursement of fraudulent charges?

If your card is lost or stolen, your account will be credited promptly, often as soon as the end of the next day, for fraudulent transactions. Please note—Claims may only be filed by accountholder against posted and settled transactions subject to dollar limits and verification, including providing requested information supporting fraudulent use claim. Credit card claims reported and received during weekdays after 6:00 p.m. CST, on weekends or holidays, after 60 days of the date of the statement on which the transaction appears or online will not be eligible for next-day credit.

How can I avoid problems using my credit card when I'm traveling domestically or internationally?

One of the best ways you can help avoid problems using your credit card when you're traveling is to make sure your email address and mobile number are up to date. We monitor your account activity regularly and will send automatic alerts to your phone or email address if we detect suspicious activity. Update your contact info

Some foreign terminals may ask for a PIN when you use a credit card so be sure to memorize your PIN. You can request your credit card PIN in Online Banking, in the Mobile Banking app or by calling us at the number listed on the back of your card.

If your card is lost or stolen while traveling, be sure to report your lost or stolen card immediately.

If you need to contact us when you're traveling, you can call anytime using the number on the back of your card.

What information is stored on the chip or magnetic stripe of my credit card?

The encrypted information stored in the microchip embedded in your card or the magnetic stripe on your card is used to authenticate, authorize and process credit card transactions. The information is designed to communicate to the terminal reading the card that the card is authentic and legitimate. No personal information about you or your account is stored on the chip or the stripe.

What's a CVV?

A CVV (which stands for card verification value) is a 3- or 4-digit number that appears on your credit card. The CVV is a security feature of credit cards, and is typically used when you make purchases over the phone or online. The CVV is sometimes referred to as a CSC (card security code).

Can anyone else see my account information?

No. Unless you share your ID and Passcode, no one can access your account information online. It is extremely important that you treat your Passcode with the same level of protection as you treat your ATM PIN. Do not share your Passcode with anyone unless you want them to have access to your accounts. Memorize your Passcode; do not write it down.

What can I do to protect my account information?

Regularly monitoring your account activity is the best way to help detect if you have been a victim of fraud. Bank of America's Online Banking service allows you to access and review your account activity at your convenience, and signing up for electronic statements may also help reduce your risk of mail fraud.

Download the Bank of America Mobile Banking app and allow push alerts for more secure communication about your accounts. Keep your contact information, especially cell and email, current. Review and respond to alerts promptly. Turn on location services when making a purchase or signing in and allow location-based anti-fraud and security permissions.

Learn more about setting up custom alerts

At Bank of America, we take your security seriously. That's why our accounts come with security features that help protect your information.

Please view the What you need to do tab of our Account & Card Security page for ways you can help protect your account information.

Can I set up online alerts or notifications related to my credit card account?

Yes, you can set up an alert that notifies you via email, text message or mobile push that a credit card payment is due, that a charge has been made, that your credit card balance is within a specified amount of your credit limit and much more. To set up alerts or find out more about the alerts available on your Bank of America account(s), sign in to Online Banking or the Mobile Banking app.

Not an Online Banking customer? Enroll in Online Banking today

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Can I get information on my credit card account through Text Banking?

Yes. You can get information about checking, savings and credit card accounts within seconds. Simply text a command to MYBofA (692632) and we'll text back what you need. To enroll in Text Banking, sign in to Online Banking and select Mobile settings from the Profile & Settings menu, or call 800.604.9961. Learn more about Text Banking.

How does Overdraft Protection work?

Overdraft Protection can help protect you from overdraft fees and declined transactions. With Overdraft Protection, you can link your eligible checking account to a savings account, credit card or second eligible checking account. If your checking account doesn't have enough money to cover a withdrawal or purchase, Overdraft Protection automatically transfers money into your eligible checking account from your linked eligible account (provided there are funds available in the linked account).

If you enroll in Overdraft Protection with your credit card, overdraft transfers will be treated as cash advances and will accrue interest at the Bank Cash Advance APR from the date of transfer. A fee may apply to each transfer. (We don't charge a transfer fee if we determine that (a) your deposit account is overdrawn by a total amount less than $12, after we finish processing for the day, or (b) each overdraft transaction processed that day is $1 or less.) Please refer to your Credit Card Agreement for complete details.

Can a linked Overdraft Protection account protect more than one checking account at a time?

Yes. You can link your Overdraft Protection account (for example: a savings, credit card or other eligible checking account) to multiple eligible checking accounts. This can help prevent declined transactions and overdraft fees, provided you have sufficient funds or available credit in the linked account.

If you enroll in Overdraft Protection with your credit card, overdraft transfers will be treated as cash advances and will accrue interest at the Bank Cash Advance APR from the date of transfer. A fee may apply to each transfer. (We don't charge a transfer fee if we determine that (a) your deposit account is overdrawn by a total amount less than $12, after we finish processing for the day, or (b) each overdraft transaction processed that day is $1 or less.) Please refer to your Credit Card Agreement for complete details.

How do I know if my accounts are linked for Overdraft Protection?

When you sign in to Online Banking and view your Accounts overview you can select your account then select the Information & Services tab to see that account's Overdraft Protection status.

Once signed in to Online Banking, you can change the linked account for Overdraft Protection. You may also visit a financial center or call us at 800.432.1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., all times ET).

Can I change my Overdraft Protection linked account?

You can always sign in to Online Banking and change the linked account for Overdraft Protection. You may also visit a financial center or call us at 800.432.1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., all times ET).

Changes to your Overdraft Protection status generally take effect after 2 days, but can take up to 10 days, depending on the type of account to which you're linking.

If you already have Overdraft Protection and request that it be linked to another account, coverage from the existing account will be replaced by the new Overdraft Protection account you have requested.

Can I link to more than one account for Overdraft Protection?

No. Your eligible checking account can be protected by only 1 eligible linked account for Overdraft Protection. If you have more than 1 eligible account, select one with sufficient funds or available credit, in case it's needed to cover a transaction.

You can always sign in to Online Banking and change the linked account for Overdraft Protection. You may also visit a financial center or call us at 800.432.1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., all times ET).

Changes to your Overdraft Protection status generally take effect after 2 days, but can take up to 10 days.

Can I still overdraw my account if I have Overdraft Protection?

Yes. If there aren't enough funds in your eligible checking account or linked account to cover an item, Overdraft Protection won't occur and your transaction may be declined or you may be charged an overdraft item fee or an NSF: Returned Item fee. That's why it's a good idea to make sure you have sufficient funds or available credit in your linked account.

What overdraft services are available at the ATM?

We may give you the opportunity at our ATMs to agree to our ATM overdraft services for a specific ATM withdrawal that exceeds your current available balance and, if you agree, we authorize and pay that ATM withdrawal. We will also print a receipt with confirmation of your agreement to the overdraft services for that withdrawal only. Each time you agree, your consent applies only to that withdrawal. Please note that a $35 overdraft Item fee applies to that withdrawal if your account remains overdrawn at the end of the day. We inform you at the ATM when this service is available.

What's the difference between Overdraft Protection and Overdraft Settings?

Overdraft Protection can help protect you from overdraft fees and declined transactions. With Overdraft Protection, you can link your eligible checking account to a savings account, credit card or second eligible checking account. If the checking account doesn't have enough money to cover a transaction, available funds will be transferred automatically from the linked account. If your checking account doesn't have enough money to cover a withdrawal or purchase, Overdraft Protection automatically transfers money into your eligible checking account from your linked eligible account (provided there are funds available in the linked account).

The overdraft setting for your checking account determines how we handle your transactions when you don't have enough money in your checking account or your linked Overdraft Protection account at the time of the transaction. We pay overdrafts at our discretion based on factors such as the purchase or withdrawal amount and your account history, which means we don't guarantee that we'll always authorize and pay any type of transaction. We typically don't pay overdrafts if your account isn't in good standing or you aren't making regular deposits. We reserve the right to require you to pay overdrafts immediately.

We do not authorize and pay overdrafts for everyday non-recurring transactions. We do not authorize overdrafts at the ATM unless you consent on screen at the time of transaction to have your account overdrawn.

What Overdraft Settings are available for consumer accounts?

The overdraft setting for your checking account determines how we handle your transactions when you don't have enough money in your checking account or your linked Overdraft Protection account at the time of the transaction. The 2 available settings are:

Standard setting. This setting is automatically applied to new consumer accounts. ATM withdrawals and everyday, non-recurring debit card transactions (individual debit card purchases such as at the grocery store or a one-time online purchase), will only be authorized when we determine you have enough available funds in your account or in your linked Overdraft Protection account at the time of the transaction. Otherwise, we typically decline the transaction and you aren't charged an overdraft fee.

For other types of transactions like checks, Bill Pay and other electronic payments, as well as recurring debit card payments, we may pay transactions when you don't have enough available funds in your checking account or linked Overdraft Protection account at the time of the transaction.

If we pay a transaction that's larger than your available balance and it overdraws your account, this typically results in a charge for each overdraft item unless you deposit enough available funds that day to cover the overdraft. If we return the item unpaid, this typically results in a NSF: Returned Item fee.

Decline all setting. With this setting, we only authorize an everyday debit card purchase, ATM withdrawal, check, Bill Pay and other electronic payment when we determine there's enough money available in your account or in your linked Overdraft Protection account at the time of transaction.

When there aren't enough funds for ATM withdrawals and everyday debit card purchases, our standard practice is to decline the transaction and not charge a fee. When there aren't enough funds for checks, Bill Pay or other electronic payments, we may return the item and charge a NSF: Returned Item fee.

To change your account's overdraft setting, visit a financial center or call us at 800.432.1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., all times ET).

With Overdraft Settings, will I still be subject to Overdraft and NSF: Returned Item fees?

When you use your ATM or debit card for everyday non-recurring purchases and we determine you don't have enough funds in your account or linked Overdraft Protection account, our standard practice is to decline the transaction and you aren't charged a fee.

For other types of transactions (such as checks, Bill Pay and other electronic payments) and for recurring debit card payments made using your checking account number, we may charge you a NSF: Returned Item fee each time we decline or return a transaction. If we pay one of these transactions, we charge you an overdraft item fee. Note: Recurring debit card transactions do not incur a fee when declined.

Additional merchant fees (such as returned check fees) may apply.

If you overdraw your account, we'll charge no more than a total of 4 overdraft item fees and NSF: Returned Item fees per day. If your account remains overdrawn by any amount for 5 or more consecutive business days, you'll incur an extended overdrawn balance charge.

What is a digital wallet?

A digital wallet securely stores information about your physical credit card so you can conveniently make purchases at participating merchants. Certain digital wallets use virtual cards.

Your Bank of America credit cards can be added to your digital wallets for Apple Pay®, Google Pay™, PayPal and Samsung Pay. Learn more about digital wallets

What is a virtual card?

A virtual card is the digital form of your physical credit card and has a unique card number that's stored within a digital wallet.

Your Bank of America credit cards can be added to your digital wallets for Apple Pay®, Google Pay™, PayPal and Samsung Pay. Learn more about digital wallets

What's the difference between a virtual card and my physical credit card?

A virtual card is the digital form of your physical credit card; it has a unique card number stored within a digital wallet that's different from the physical card number, so it can’t be accessed from your digital wallet if your mobile device is lost or stolen. You can use your virtual card with your digital wallet to conveniently make purchases, just like with your physical credit cards. You still get all the rewards, benefits and protections your physical card provides.

Please note that the last 4 digits of your virtual card will be different than the last 4 digits of your physical card (something to keep in mind if you need to return an item purchased with your virtual card; the receipt for that purchase should display the last 4 digits of your virtual card). You can find your virtual card number in your digital wallet, which stores information about your physical debit and credit cards so you can easily make purchases at participating merchants.

Your Bank of America credit cards can be added to your digital wallets for Apple Pay®, Google Pay™, PayPal and Samsung Pay. Learn more about digital wallets

What's a FICO® Score?

A FICO® Score is a 3-digit number that summarizes your credit risk based on your credit file at one of the three major consumer bureaus at a particular point in time. FICO Scores are used in 90% of lending decisions. FICO Scores help lenders evaluate credit risk and can influence the credit that's available and the terms, such as interest rate, that lenders offer.

Sign in to Online Banking to enroll or view your FICO Score

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