Skip to main content

Credit Card Security & Features FAQs

View questions about:

What if my credit card is lost or stolen?

To report a lost or stolen credit card: Log in to Online Banking to report your lost or stolen credit card. You can also call 800.732.9194 (outside the continental U.S. call international collect 1.757.677.4701) 24/7. You won't be liable for any fraudulent charges. We'll cancel your card and send you a replacement immediately.

How long must I wait for reimbursement of fraudulent charges?
How can I avoid problems using my credit card when I'm traveling domestically or internationally?
What information is stored on the chip or magnetic stripe of my credit card?
What's a CVV?
Can anyone else see my account information?
What can I do to protect my account information?
Can I set up online alerts or notifications related to my credit card account?
What is Balance Connect™ for overdraft protection and how does it work?
What is a digital wallet?
What is a virtual card?
What's the difference between a virtual card and my physical credit card?
What's a FICO® Score?

Connect one on one with a credit card specialist