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Credit Card Payments and Statements FAQs

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How can I make a payment to my credit card from a Bank of America® account or another financial institution?

You can pay your credit card in any of the following ways:

Pay online using a Bank of America checking or savings account: Sign in to Online Banking and select the Bill Pay tab, then select Go to Bill Pay and follow the instructions provided in the Pay to/Pay from tab.

You can also transfer money from your Bank of America checking or saving account to your Bank of America credit card. To do this, simply sign in to Online Banking, select the Transfers tab and add the account to which you would like to make the transfer.

Pay online using an account from another financial institution's checking or money market account: Sign in to Online Banking and select the Bill Pay tab, then select Go to Bill Pay. Select Pay to/Pay from and set up your credit card account on the Pay to tab. You will need your bank's 9-digit routing number and the account number in order to set up the account.

ATM credit card payments: You can make Bank of America credit card payments at our ATMs with only your Bank of America credit card and your check or cash. Simply visit your local Bank of America ATM, insert your credit card and select Make a Payment. Please note that business credit cards are not supported at this time.

Pay by phone by calling 1.800.236.6497. There is no fee to make a payment by phone.

Drop off your payment at any Bank of America financial center.

Pay by mail using one of the following mailing addresses:

Consumer card payments:

P.O. Box 15019
Wilmington, DE 19850-5019

For overnight delivery:

Bank of America
Attn: Payment Processing
DE5-023-03-02
900 Samoset Drive
Newark, DE 19713

Business card payments:

Bank of America Business Card
P.O. Box 15710
Wilmington, DE 19850-5710

If I make my credit card payment online, when will my payment post to my account?

If you pay your Bank of America® credit card account from a Bank of America checking or savings account, any funds transferred as a payment to the credit card account before 11:59 p.m. ET, including weekends and holidays, will be credited on the date the payment is made. However, updates to account balances and funds availability may take up to 2 bank business days.

If you pay your Bank of America credit card from a checking or savings account with another financial institution, your payment will be requested as an electronic transfer within 24 hours from the time you submit it online. A debit will appear on your checking account and on your credit card statement online within 2 business days.

How can I get a copy of my credit card statement?

You can easily access your credit card statements on our website or on your mobile device.

On our website
Sign in to Online Banking and navigate to your credit card Account details page, then select the Statements & Documents tab. You'll have access to your credit card statements and also be able to request paper statements.

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device
Sign in to the Mobile Banking app and select your credit card account, then select the Statements & Documents link in the Account Management section. After selecting a statement (and depending on the specific apps and settings on your phone), you can download, print and email your statement.

You can also tap the Erica icon and say, “I want to see my credit card statements” and follow the instructions (if you prefer, you can also type your message to Erica).

Get the app

How can I check my credit card account balance?

You can quickly check your credit card balance on our website or on your mobile device.

On our website
Sign in to Online Banking and select your credit card account. In addition to checking your balance, Online Banking also allows you to:

  • Get a summary of your current account status, including balance, available credit and information on when your next payment is due
  • Request up to 12 months of detailed transaction information
  • Download transactions for use with financial management software
  • Make a payment online
  • Contact customer service

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device
Sign in to the Mobile Banking app and select your credit card account

Get the app

How can I stop receiving my paper statement?

You can easily manage your paperless settings on our website or on your mobile device.

On our website
Sign in to Online Banking to manage your paperless settings.

Not an Online Banking customer? Enroll in Online Banking today

On your mobile device
Sign in to the Mobile Banking app and select your credit card account. Select the Statements & Documents link in the Account Management section, then select the Paperless Settings link.

You can also tap the Erica icon and say, “I want to go paperless” and follow the instructions (if you prefer, you can also type your message to Erica).

Get the app

What are eBills?

Think of eBills as electronic versions of your paper bills. If they are available from your payee, you can switch to eBills in Online Banking.

How will I know my eBill is ready?

You'll receive an email every time a new eBill is ready to view online. You can also sign in to Online Banking to view and pay your eBills.

How long will my eBill statement be available for viewing?

You'll receive an email every time a new eBill is ready to view online. You can also sign in to Online Banking to view and pay your eBills.

What can I do if I have trouble making payments?

If you're having difficulty paying your credit card bill consistently and on time, we may be able to help. Visit our credit card debt assistance page

It's important to promptly address any payment difficulties you're having: Denying or ignoring a debt will only result in you falling further behind. We want to help you resolve any debt issue you may be having -- the sooner you contact us, the sooner we can work together to come up with a solution.

Learn more about managing debt

See how credit counseling could help you manage your debt

Connect one on one with a credit card specialist