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Credit Card Benefits FAQs

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How can I find the best rewards card for me?

Choose from our selection of rewards cards by visiting our full selection of credit cards or let us guide you to the right product on our credit cards overview page.

How can I spend or redeem my rewards points?

You may redeem your rewards points online or by phone. To check your rewards points balance and cash in or redeem your rewards points online, sign in to Online Banking and select your credit card then select the Rewards tab.

You may also redeem your rewards points by phone. Call 800.434.8313 for additional information. Please refer to your program rules for complete details.

What's the minimum number of points I need before redeeming?

You can begin redeeming your points with a minimum of just 2,500 points. To check your balance and redeem your points, sign in to Online Banking, select your credit card account and then select the Rewards tab.

What are my credit card benefits?

Refer to your Guide to Benefits. You can call the number on the back of your credit card to request a copy of your Guide to Benefits.

How do I reach someone to discuss benefits or file a claim?

You can call 800.592.4089 or if you are outside of the U.S., call collect at 804.673.1468 to confirm all benefits and speak to someone regarding a specific benefit or to file a claim.

Connect one on one with a credit card specialist