Skip to main content

Credit Card Rewards & Benefits FAQs

View questions about:

How can I spend or redeem my credit card rewards?

You can redeem your credit card rewards on your mobile device, on our website or by phone.

On your mobile device
Sign in to the Mobile Banking app and tap the View My Rewards link to view/redeem available rewards balance.

You can also tap the Erica icon and say, “I want to redeem credit card rewards” and follow the instructions (if you prefer, you can also type your message to Erica).

Get the app

On our website
To check your credit card rewards balance and cash in or redeem your rewards points online, sign in to Online Banking and select your credit card then select the Rewards tab.

Not an Online Banking customer? Enroll in Online Banking today

By phone
To redeem your credit card rewards by phone, call 800.434.8313 and select option 2 (Mon-Fri 9 a.m.-9 p.m. ET).

How soon can I start redeeming my credit card rewards?

Certain cash rewards redemption options have no minimum requirements, and you can start redeeming after your first billing cycle. Points rewards redemption options start at 2,500 points.

Sign in to Online Banking to access your Rewards Program Rules for specifics.

What are my credit card benefits?

The guide to benefits that was sent to you with your credit card contains all the benefits details. If you need to obtain a copy of your benefits guide, please call the number on the back of your credit card.

What travel benefits do I get with my credit card?

For specific information regarding the travel benefits that come with your credit card, please refer to the benefits guide you received with your card. You may also contact us at the toll-free number on the back of your card for benefits information and to request a copy of your benefits guide.

How do I reach someone to discuss credit card benefits?

To discuss benefits, call 800.592.4089 (outside the U.S., call 804.673.1468 collect).

Connect one on one with a credit card specialist