Skip to main content

Credit Card Benefits FAQs

View questions about:

How can I find the best rewards card for me?

Choose from our selection of rewards cards by visiting our full selection of credit cards or let us guide you to the right product on our credit cards overview page.

How can I spend or redeem my rewards points?

You may redeem your rewards points online or by phone. To check your rewards points balance and cash in or redeem your rewards points online, sign in to Online Banking and select your credit card then select the Rewards tab.

You may also redeem your rewards points by phone. Call 800.434.8313 for additional information. Please refer to your program rules for complete details.

How soon can I start redeeming my rewards?

Certain cash reward redemption options have no minimum requirements, so you can start redeeming as soon as you start earning.
Points rewards redemption options start at 2,500 points.

Online Banking customers can check rewards balance, review redemption details or redeem rewards by signing into Online Banking or by using our Mobile Banking app.

Not an Online Banking customer? Enroll in Online Banking today

Get the app

What are my credit card benefits?

Refer to your Guide to Benefits. You can call the number on the back of your credit card to request a copy of your Guide to Benefits.

How do I reach someone to discuss benefits or file a claim?

You can call 800.592.4089 or if you are outside of the U.S., call collect at 804.673.1468 to confirm all benefits and speak to someone regarding a specific benefit or to file a claim.

Connect one on one with a credit card specialist