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Credit Card Account Access FAQs

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How do I access my account?

You can access your Bank of America checking, savings, CD, IRA, credit card, mortgage and line of credit account information through Online Banking. You can also access your account by phone, ATM or the nearest financial center.

How can I find the nearest Bank of America financial center?

Our ATM & Financial Center locator makes it easy to find financial centers near you. The results of your search include financial center hours of operation.

How do I change my address or phone number?

To change the address or phone number associated with your account, please call the customer service number on your checks or statement.

How do I change my legal name or legal title?

To change your legal name or legal title: Please bring a government-issued photo ID plus any additional documentation specific to your situation to any Bank of America financial center. An associate will give you forms to complete and will assist you with obtaining a new credit card.

If you are a co-owner or authorized user on the account: Please note that in order for us to update your name, the account owner (or other co-owners) must accompany you to the financial center.

Reason for name changeDocumentation to bring in addition to a government-issued photo ID
Legal name misspelling on your accountBirth Certificate
MarriageMarriage Certificate
DivorceDivorce decree
Legal court orderLegal court order
AdoptionAdoption certificate

If you don't live near a financial center: Please contact customer service at 800.432.1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., Eastern Time).

Find a financial center

Connect one on one with a credit card specialist