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Home Equity

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1.800.763.1243

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Sat. 8 a.m.–6:30 p.m. ET

Home Equity Accounts & Customer Service

Manage your account

Manage your home equity loan or home equity line of credit account with a variety of personalized self-service features.

Help for homeowners facing financial hardship

Learn about assistance options home loan hardship

Frequently asked questions

  • What can I do online with my home equity account?

    Once signed in to Online Banking, you will be able to do things like:

    • Check your account balance
    • See recent account activity
    • Make a payment
    • Transfer funds to your Bank of America checking or savings account
    • Sign up for account alerts

  • How can I access the money in my Bank of America home equity account?

    You can draw from your line of credit account by transferring money within Online Banking to your Bank of America checking or savings account; visiting any of our ATMs or banking centers; using your Home Equity Line of Credit VISA® Access Card; writing a convenience check; or by calling us at 1.800.934.5626, Monday through Friday 7 a.m. to 7 p.m. local time.

  • Where can I get year-end tax information?

    Bank of America mails you a 1098 form if interest paid on your home equity account is $600 or greater for the year. For amounts less than $600, please review your regular statements or see below for more information.

     Information available online for your home equity account varies depending on the type of account and when it was opened. Sign in to Online Banking and select your home equity account to see the Account Details page.

    You will see one of these display options:

      Option A: a Summary tab and a Services tab or
      Option B: a Summary tab, a Statements tab, and a Services tab

    Option A:
    Look for the Interest Information section at the bottom of the account display on the Summary tab. You will see the amount of interest paid for last year.

    If you need additional assistance, please call us at 1.800.934.5626, Monday through Friday 7 a.m. to 7 p.m. local time.

    Option B:
    Select the Statements tab and look for the Year End statements section. Select the link to your 1098 tax form. To print these documents, select the Print this page link on the Year End Statement page. You may also access up to two years of Year End Statement information.

    If you need additional assistance, please call us at 1.800.669.6607, Monday through Friday 7 a.m. to 7 p.m. local time, and one of our Call Center Associates will be able to resend the statement by mail.

  • How do I access my home equity line of credit for withdrawals?

    You can access and securely manage your home equity account by signing in to Online Banking and choosing the account from the Accounts Overview page, or by calling us at 1.800.934.5626, Monday through Friday 7 a.m. to 7 p.m. local time.

  • How do I reorder home equity checks?

    Ordering checks online is not an available option for home equity lines of credit. You can request more checks by visiting any banking center or by calling us at 1.800.934.5626, Monday through Friday 7 a.m. to 7 p.m. local time.

  • How do I make a payment to my home equity line of credit?

    You can make a payment to your home equity account by using any of the following:

    • Transfer funds within Online Banking
    • Set up automatic payments online or at any banking center
    • Use Bill Pay to make monthly payments
    • Call us at 1.800.934.5626, Monday through Friday 7 a.m. to 7 p.m. local time
  • How do I make principal-only payments?

    You can make a principal-only payment in Online Banking by selecting the Transfer Funds tab and choosing the principal-only option for your Home Equity account.

    If you are mailing in your payment, fill in an "additional principal" amount on the coupon attached to your statement.

    You can also visit any of our banking centers, or make your payments via phone by calling 1.800.934.5626, Monday through Friday 7 a.m. to 7 p.m. local time.

  • Can I fix the interest rate on all or part of my line of credit?

    Fixed-rate loan options are available on Bank of America home equity lines of credit. Our fixed-rate loan option allows you to lock all or part of your home equity line of credit variable rate balances at a fixed interest rate, payment and term. A monthly bill shows your balance, including any fixed-rate loan options. You can also designate separate names for each fixed-rate loan option to make them easy to identify. You can choose to fix any portion of the outstanding variable rate balance on your line.

    Note: To convert to a fixed-rate loan option, a minimum outstanding balance is required. Refer to your Important Terms of Your Real Estate Secured Line Disclosure for any applicable fees, minimum balance requirements and other terms of a fixed-rate loan option.

    Lock in a fixed rate

  • How do I move from a fixed rate on my home equity account to a variable rate to reduce my interest rate or payment?

    You can speak to an associate about adjusting your rate by visiting one of our banking centers or calling us at 1.800.934.5626, Monday through Friday 7 a.m. to 7 p.m. local time.

  • How can I obtain a copy of my home equity statement?

    After signing in to Online Banking, go to the Help & Support menu, select Contact us, choose a topic and then click Send a message. You can also order copies of your statements by visiting any banking center or by calling us at 1.800.934.5626, Monday through Friday 7 a.m. to 7 p.m. local time.

    In addition, some home equity accounts allow you to print out copies of your statements from within Online Banking.

  • What happens if I am unable to make my payment?

    If you are unable to make your payment for any reason, please contact us at 1.800.451.6362, Monday through Friday 7 a.m. to 10 p.m. ET.

     

     Visit Online Banking for more service information.

Call customer service

  • Home equity accounts

    1.800.934.5626

    Mon.–Fri. 7 a.m.–7 p.m.
    local time