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Account Information FAQs

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How do I save and manage my Online ID?

Saving your Online ID can be a convenience, but there are a number of best practices you should observe when doing so.

Saving an Online ID

We highly recommend you have only one Online ID – and not share it with anyone else – as a way of helping keep your financial and personal information safe. Learn more about account security

  • To save your Online ID so it will be prefilled each time you sign in, simply check the box that says Save Online ID before you select the Sign In button. This will automatically save the Online ID to your browser.
    • If you switch from one browser to another (for example, from Internet Explorer to Chrome), you will need to save your Online ID to your new browser
    • Never save an Online ID if you are accessing our site from a public computer

Saving multiple Online IDs

You may have more than one Online ID, such as when you have a second one for your small business. If you wish to save multiple Online IDs, follow these steps:

  • Sign in to Online Banking using each Online ID. Be sure to check the box that says Save Online ID before you select the Sign In button.
  • The next time you visit the home page, you’ll see the Online ID prefilled with the ID most recently used. You can click the Online ID field to see a dropdown list of all Online IDs saved to the browser.
  • Due to security reasons, we can only reveal first 4 characters of the Online ID, so make sure the first 4 characters of each Online ID are different from each other.

Deleting saved Online IDs

You can delete Online IDs by signing into Online Banking and selecting the Security Center link from Profile & Settings menu. In the Online ID portion of the Your sign-in settings area, select the clear link to remove saved IDs from your browser.

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