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Account Information FAQs

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How do I save and manage my Online ID?

Saving your Online ID can be a convenience, but there are a number of best practices you should observe when doing so.

Saving an Online ID

We highly recommend you have only one Online ID – and not share it with anyone else – as a way of helping keep your financial and personal information safe. Learn more about account security

  • To save your Online ID so it will be prefilled each time you sign in, simply check the box that says Save Online ID before you select the Sign In button. This will automatically save the Online ID to your browser.
    • If you switch from one browser to another (for example, from Internet Explorer to Chrome), you will need to save your Online ID to your new browser
    • Never save an Online ID if you are accessing our site from a public computer

Saving multiple Online IDs

You may have more than one Online ID, such as when you have a second one for your small business. If you wish to save multiple Online IDs, follow these steps:

  • Sign in to Online Banking using each Online ID. Be sure to check the box that says Save Online ID before you select the Sign In button.
  • The next time you visit the home page, you’ll see the Online ID prefilled with the ID most recently used. You can click the Online ID field to see a dropdown list of all Online IDs saved to the browser.
  • Due to security reasons, we can only reveal first 4 characters of the Online ID, so make sure the first 4 characters of each Online ID are different from each other.

Deleting saved Online IDs

You can delete Online IDs by signing into Online Banking and selecting the Security Center link from Profile & Settings menu. In the Online ID portion of the Your sign-in settings area, select the clear link to remove saved IDs from your browser.

How do I find my account number?

Sign in to Online Banking and select your account from the Accounts Overview page, then go to the Information & Services tab. Your account number can be displayed by clicking the Show link in the Account Details section.

How do I update my contact information?

To update your address, phone number, mobile number or email address, sign in to Online Banking.

How do I check my account balance?

Sign in to Online Banking to check the balance for your Bank of America checking, savings, credit card, home equity loan or line of credit and mortgage accounts.

How do I change my legal name or legal title?

To change your legal name or legal title: Please bring a government-issued photo ID plus any additional documentation specific to your situation to any Bank of America financial center. An associate will give you forms to complete and will assist you with obtaining a new credit card.

If you are a co-owner or authorized user on the account: Please note that in order for us to update your name, the account owner (or other co-owners) must accompany you to the financial center.

Reason for name changeDocumentation to bring in addition to a government-issued photo ID
Legal name misspelling on your accountBirth Certificate 
MarriageMarriage Certificate 
Divorce Divorce decree 
Legal court order Legal court order 
Adoption Adoption certificate 

If you don't live near a financial center: Please contact customer service at 800.432.1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., eastern time).

Find a financial center

What does linking my accounts mean?

When you link your accounts, the combined balance of your eligible checking, savings, Individual Retirement Account (IRA), Money Market Savings, or certificate of deposit (CD) or your linked mortgage may help you avoid the monthly fee on your primary checking account or savings account. Plus, when you link your eligible accounts, you can get a statement with your linked accounts for at-a-glance convenience in reviewing your finances.

How do I link my account?

You can link your accounts by scheduling an appointment at your local financial center or by calling customer service. To speed up the process, please have the account numbers handy for the accounts you want linked.

How do I close my account?

We're sorry to hear that you want to close your account. If we can improve your banking experience with us, please let us know what we can do. Call us at 800.432.1000 if we can assist you in any way.

To close your account, please ensure that you have canceled any recurring debits or credits linked to your account and your outstanding transactions have cleared. Then do one of the following:

Closing a checking or savings account

  • Visit a local financial center
  • Call us at 800.432.1000
  • Submit your request in writing to Bank of America, FL1-300-01-29, PO Box 25118, Tampa, FL 33622-5118. Be sure to have all account owners sign the letter and tell us how you would like to receive your balance, if any.

Closing a credit card account

  • Visit a local financial center center to speak with a personal banker
  • Call us at 800.732.9194
  • Submit your request in writing to Bank of America, PO Box 982234, El Paso, TX 79998-2234

Closing an IRA or CD account

I am moving—how do I transfer my accounts to my new location?

No action is necessary if you already have an account with Bank of America. You always have access to your account using Online Banking, Mobile Banking or a Bank of America financial center near you. For assistance with a Safe Deposit Box, visit the Financial Center where your box is located.

For new customers, switching your account to Bank of America is easy. Need assistance? Call us at 800.432.1000 to open an account that's right for you.

I just got married/divorced — how do I update my accounts?

Schedule an appointment to meet with a specialist who can assist you with the necessary changes to your Bank of America accounts.

Why is it important to designate Power of Attorney?

Executing a Power of Attorney (POA) document is important for a wide range of reasons. From a financial perspective, your designated Attorney-in-fact (also known as Agent) would be able to act on your behalf in situations such as filing taxes, selling property, refinancing a mortgage or cashing checks. You should not execute a power of attorney unless you have complete faith in your designated Attorney-in Fact (Agent). As a convenience, Bank of America customers, in most states, may establish a Limited Power of Attorney for banking transactions by contacting your local financial center. However, your personal attorney can provide you with a General Power of Attorney form, which may cover many types of assets and transactions.

Note, to set up a Power of Attorney in the financial center, the Attorney-in-Fact (Agent) will need to be present to sign a Power of Attorney Signature Card Addendum for each account you wish to give them authority. As the Principal who executed the Power of Attorney, you may revoke it at any time, but you would need to inform the bank of any changes. A Power of Attorney terminates automatically at the death of the Principal.

*Currently, an Attorney-in-Fact cannot access a Principal’s accounts via Online Banking. However, access is available through the contact centers and financial centers.