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Account Information FAQs
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How do I save and manage my User ID?
Saving your User ID can be a convenience, but there are a number of best practices you should observe when doing so.
Saving an User ID
We highly recommend you have only one User ID – and not share it with anyone else – as a way of helping keep your financial and personal information safe. Learn more about account security
- To save your User ID so it will be prefilled each time you log in, simply check the box that says Save User ID before you select the Log In button. This will automatically save the User ID to your browser.
- If you switch from one browser to another (for example, from Edge to Chrome), you will need to save your User ID to your new browser
- Never save an User ID if you are accessing our site from a public computer
Saving multiple User IDs
You may have more than one User ID, such as when you have a second one for your small business. If you wish to save multiple User IDs, follow these steps:
- Log in to Online Banking using each User ID. Be sure to check the box that says Save User ID before you select the Log In button.
- The next time you visit the home page, you’ll see the User ID prefilled with the ID most recently used. You can click the User ID field to see a dropdown list of all User IDs saved to the browser.
- Due to security reasons, we can only reveal first 4 characters of the User ID, so make sure the first 4 characters of each User ID are different from each other.
Deleting saved User IDs
You can delete User IDs by signing into Online Banking and selecting the Security Center tab. In the User ID portion of the Sign-in settings area, select the Review your saved User IDs link and click Delete to remove saved IDs from your browser.
How do I find my account number?
Log in to Online Banking and select your account from the Accounts Overview page, then go to the Information & Services tab. Your account number can be displayed by clicking the Show link in the Account Details section.
How do I update my contact information?
To update your address, phone number, mobile number or email address, log in to Online Banking.
How do I check my account balance?
Log in to Online Banking to check the balance for your Bank of America checking, savings, credit card, home equity loan or line of credit and mortgage accounts.
How do I change my legal name or legal title?
To change your legal name or legal title: Please bring a government-issued photo ID plus any additional documentation specific to your situation to any Bank of America financial center. An associate will give you forms to complete and will assist you with obtaining a new credit card.
If you are a co-owner or authorized user on the account: Please note that in order for us to update your name, the account owner (or other co-owners) must accompany you to the financial center.
| Reason for name change | Documentation to bring in addition to a government-issued photo ID |
|---|---|
| Legal name misspelling on your account | Birth Certificate |
| Marriage | Marriage Certificate |
| Divorce | Divorce decree |
| Legal court order | Legal court order |
| Adoption | Adoption certificate |
If you don't live near a financial center: Please contact customer service at 800.432.1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., eastern time).
What does linking my accounts mean?
When you link your accounts, the combined balance of your eligible checking, savings, Individual Retirement Account (IRA), Money Market Savings, or certificate of deposit (CD) or your linked mortgage may help you avoid the monthly fee on your primary checking account or savings account. Plus, when you link your eligible accounts, you can get a statement with your linked accounts for at-a-glance convenience in reviewing your finances.
How do I link my account?
You can link your accounts by scheduling an appointment at your local financial center or by calling customer service. To speed up the process, please have the account numbers handy for the accounts you want linked.
How do I close my account?
We're sorry to hear that you want to close your account. If we can improve your banking experience with us, please let us know what we can do. Call us at 800.432.1000 if we can assist you in any way.
To close your account, please ensure that you have canceled any recurring debits or credits linked to your account and your outstanding transactions have cleared. Then do one of the following:
Closing a checking or savings account
- Visit a local financial center
- Call us at 800.432.1000
- Submit your request in writing to Bank of America, FL1-300-01-29, PO Box 25118, Tampa, FL 33622-5118. Be sure to have all account owners sign the letter and tell us how you would like to receive your balance, if any.
Closing a credit card account
- Visit a local financial center center to speak with a personal banker
- Call us at 800.732.9194
- Submit your request in writing to Bank of America, PO Box 982234, El Paso, TX 79998-2234
Closing an IRA or CD account
- Visit a local financial center to speak with a personal banker
- Call us at 888.827.1812
I am moving—how do I transfer my accounts to my new location?
No action is necessary if you already have an account with Bank of America. You always have access to your account using Online Banking, Mobile Banking or a Bank of America financial center near you. For assistance with a Safe Deposit Box, visit the Financial Center where your box is located.
For new customers, switching your account to Bank of America is easy. Need assistance? Call us at 800.432.1000 to open an account that's right for you.
I just got married/divorced — how do I update my accounts?
Schedule an appointment to meet with a specialist who can assist you with the necessary changes to your Bank of America accounts.
Why is it important to designate Power of Attorney?
Executing a Power of Attorney (POA) document is important for a wide range of reasons. From a financial perspective, your designated Attorney-in-fact (also known as Agent) would be able to act on your behalf in situations such as filing taxes, selling property, refinancing a mortgage or cashing checks. You should not execute a power of attorney unless you have complete faith in your designated Attorney-in Fact (Agent). As a convenience, Bank of America customers, in most states, may establish a Limited Power of Attorney for banking transactions by contacting your local financial center. However, your personal attorney can provide you with a General Power of Attorney form, which may cover many types of assets and transactions.
Note, to set up a Power of Attorney in the financial center, the Attorney-in-Fact (Agent) will need to be present to sign a Power of Attorney Signature Card Addendum for each account you wish to give them authority. As the Principal who executed the Power of Attorney, you may revoke it at any time, but you would need to inform the bank of any changes. A Power of Attorney terminates automatically at the death of the Principal.
*Currently, an Attorney-in-Fact cannot access a Principal’s accounts via Online Banking. However, access is available through the contact centers and financial centers.
What is Authentify®?
Authentify is a service that, with your consent, securely shares personal information from your Bank of America profile with participating companies and government entities to make it easier to create accounts and access services. It helps you:
- get a quote from an insurance company
- get online access to a business
- receive secured documents
- access health records from a medical provider
- set up new services (cable, streaming, etc.)
Authentify is available in Online Banking and in our app. Your Bank of America username and password are never shared with Authentify or other companies and government entities.
2022 Early Warning Services, LLC. All rights reserved. Authentify and the Authentify marks are property of Early Warning Services, LLC
What are the benefits of using Authentify®?
It saves time and effort, and reduces errors associated with filling out forms.
It enables you to do business with participating companies and government entities you choose.
How do I use Authentify®?
- When you're on a participating company or government entities website or app, select the Authentify button to proceed with bank verification.
- After you accept the terms and conditions, Bank of America will display the personal information that will be shared.
- Once you provide your consent, the information will be sent to the authorized Authentify partners.
Before using Authentify, we recommend reviewing and confirming that the personal information Bank of America has on file for you is accurate. If it's not accurate, please update your profile before using the service. You may have to wait up to 24 hours for the updated information to appear in your profile.
What's required to use Authentify®?
To use Authentify, you must have an eligible, active Bank of America deposit, credit card or loan account. (Authentify is not available for small business accounts). In addition, you must use Online Banking or our mobile app, and be at least 18 years of age. (Age requirement by Early Warning Services, LLC, not Bank of America)
How long does a participating company and government entities keep my information?
For data retention questions, contact the participating company or government entity for additional information.
How do I know what information will be shared with a company and government entities?
When you use the Authentify service, you'll be presented with the information to be shared so you can review and confirm its accuracy. Once you consent to share, the data will be sent to the participating company and government entities.
Where can I look up my prior Authentify® activity?
View your transactions by going to the Security Center, then select ID Verification to see your enrollment history and verification history.
How do I cancel my Authentify® identity share?
Please contact the company and government entities directly about removing your information.