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Contacting Bank of America FAQs

  • If you already use Online Banking, please sign in and send us an email from the secure Message Center, where you can send us a message about your account(s) while keeping your account information confidential.

    Our customer service representatives are ready to answer your questions. Representatives specialize in different topics, so please review our list of contacts and decide which topic you'd like to discuss. Or, take a look at our Frequently Asked Questions to find the answers you're looking for online.

    If you'd like to mail correspondence, please send it to:

    Bank of America
    Attn: FL1-300-01-29
    PO Box 25118
    Tampa, FL 33633-0900

    Use our ATM & banking center locator to find the one near you.

    To tweet Bank of America, sign in to Twitter and, in the "What are you doing?" text field, enter @BofA_Help followed by your message. Just remember—all "tweets" are visible to everyone who visits a Twitter page, so it's important that you never disclose any account or financial information within your tweets. We will never ask for (or disclose) your Social Security number, account information, passwords, or PINs via Twitter. Also, Bank of America does not endorse or encourage clicking on links posted by other Twitter users, because these links may pose risks to your computer or take you to inappropriate sites.

    You can also see what we're saying in general by "following" us on Twitter (after you're signed in, select Follow under the picture on our home page). If you follow us, every time we post an update (public message), it will appear on your Twitter home page too. Please visit our profile to view all of our tweets: http://twitter.com/BofA_Help.

    Twitter users are known by their "@username" identity. Ours is @BofA_Help. The official Bank of America Twitter profile is http://twitter.com/BofA_Help. If you send a tweet to @BofA_Help (or receive one) you'll be communicating with one of our employees who will gladly assist you with your problem or concern. We stay in tune on Twitter as well, and if we see tweets regarding questions or concerns about Bank of America products or services, we'll reach out to see how we can help.

    We encourage communication, but never disclose financial information via Twitter. We will never ask for (or disclose) your Social Security number, account information, passwords, or PINs. Also, Bank of America does not endorse or encourage clicking on links posted by other users, because these links may pose risks to your computer or take you to inappropriate sites.

    Important Notices

    Never disclose any financial information on Twitter. Bank of America will never ask for your Social Security number, account information, passwords or PINs via Twitter. We are not responsible for the privacy and security policies or practices of Twitter, and you should review Twitter's policies.

    We do not endorse or encourage clicking on links posted by other Twitter users, as these links may pose risks to your computer or take you to inappropriate sites. Also, we do not accept or consider unsolicited ideas. However, if you send us ideas, what you send will be governed by our Idea Submission Policy and Terms.

    Twitter is a free social media/networking site not affiliated with Bank of America®. Users send short, 140-character messages ("tweets") to other users ("followers"). Today, it's grown to become a world-wide means of instant communication to anyone and everyone. Businesses utilize Twitter as a direct form of contact with their customers, allowing the businesses to address customer concerns in an open forum and stay in touch in real time.

    Twitter users are known by their "@username" identity. Ours is @BofA_Help. If you have a Twitter account, you can easily send us tweets or follow us. Visit our Twitter home page at http://twitter.com/BofA_Help to see how we're staying in touch with our customers, or become a follower so you can receive updated tweets as well. If you don't have a Twitter account and would like to sign up, visit http://www.twitter.com to learn more.

    Bank of America joined Twitter so we could communicate instantly and directly with our customers to resolve problems, address concerns, and share information. The typical Twitter starter question is, "What are you doing?" However, we seek out users who express that they have a problem, so we may ask, "Is there anything I can do to help?" We're here to help, listen and learn from our customers—to continuously make banking easier, faster and more convenient.

    In addition to our customer service @BofA_Help identity, Bank of America created a second Twitter persona, @BofA_Careers, in 2010. Through @BofA_Careers, interested individuals can receive information about newly posted job openings with Bank of America.

    Depending on what products and services you are looking for, online chat may be available. You'll see a link or be invited to chat when agents are available.

    The chat link can generally be found on the right-hand side of the page and looks like this:

    Talk to a specialist

    Chat on bankofamerica.com is secure. You should see a lock in the chat window that indicates a secure connection.

    We are always adding products and services to our online chat capabilities.

    To check agent availability by product or service, Sign in to Online Banking, hover over "Help & Support" tab, select contact us and choose a topic and then click "Go".

    We will only invite customers to chat when we have agents available; this way you don't have to spend time waiting for assistance.

    To change the chat's font size, locate the text chat area and press CTRL+SHIFT+PLUS SIGN to increase the size, and CTRL+SHIFT+MINUS SIGN to decrease the size.

    You cannot prevent a chat invitation from appearing, but you do not have to chat. The chat invitation is sent when we think we can be of assistance, but if you'd rather not chat, just click the No Thanks button on the invitation, and the invitation will close. However, if you change your mind, you can start chat later using the chat buttons located on the screen.

    To print your chat session, locate the text chat area. Then press CTRL+P and follow your operating system's printing instructions. This can also be done using your mouse commands.

    We do not offer emailed chat transcripts to respect the privacy and security of the personally-identifiable information that may be disclosed during a chat. However, the chat area does have instructions for printing and saving chats.