Our Online and Mobile Banking Security Guarantee
Consumers can confidently use Online or Mobile Banking because we guarantee that you will not be liable for fraudulent transfers or bill pay transactions*, we will help keep your financial information safe and we will process your payments based on your online or mobile banking instructions. Protection is a shared responsibility so be sure to understand your role.
How you are protected with our guarantee
When You Make a Payment
When you make a bill payment using Online or Mobile Banking you can be confident that it will be processed correctly. In the unlikely event that we fail to process your payment in accordance to the payee, amount and date you specified, Bank of America will reimburse you for any late-payment-related charges incurred.
When You Notice Fraudulent Transactions
We are committed to keeping your financial information safe and making sure you can bank with us securely, which is why you are not liable for fraudulent transfers or bill pay transactions made via online or mobile when they are reported promptly.
Protection is a Shared Responsibility
While we always offer you a high level of banking security, you do play a significant role in keeping your financial information safe. Please read What you need to do to preserve your rights under the Online and Mobile Banking Security Guarantee. These responsibilities are important to follow and help you safely access your account and quickly report fraudulent transactions.
Consumers have different rights and responsibilities than businesses. These differences are outlined below in the What you need to do section. Please see the Online Banking Service Agreement for full details and exceptions.
What you need to do
Routinely Review your Account Transactions
Online and Mobile Banking makes it easier to stay on top of your account activity. Review your transactions and account statements regularly, sign up for alerts, assess and update your settings in the Security Center, and promptly report any fraudulent activity.
Notify us within 60 days of the fraudulent transaction first appearing on your statement or online and we will provisionally credit you for funds transferred from your accounts up to the amount of the fraudulent transaction. Following our investigation, we will promptly notify you of the final status of any provisional credit.
All fraudulent electronic payment transactions should be reported to the bank immediately. Any delay by customers in reporting transactions initiated by an authorized user ID and passcode affects the bank’s ability to recover funds for a customer and may result in customer liability and losses.
Please see the Online Banking Service Agreement for further details on how we handle fraudulent transactions for consumers and businesses.
Call us immediately if you suspect fraud
Call 1.800.933.6262 if you notice any fraudulent activity in your account, or need to report a card or passcode lost or stolen.
Do not share your Online ID and Passcode
If you do share your sign-in information with someone, you will be responsible for all transactions they initiate with your information, even those you did not intend them to make. These transactions will be considered authorized by you so it’s important that you always guard your Online ID and Passcode from unauthorized use. If your device allows access to anyone other than you via fingerprint, that person will also be able to access your Bank of America Mobile Banking app on the same device when Touch ID or fingerprint is enabled, and their transactions will be considered authorized.
Sign off before leaving
Never leave your computer or mobile device unattended while you are signed in to Online or Mobile Banking. It's easy to protect your information by signing off when you are finished with each banking session. In general, confidential information from the Mobile Banking app is not stored on your phone, so when you sign off, your information stays secure. If you opted to save certain information, such as your Online ID, or if you receive push notifications, some information may remain.
More ways we help to keep your information safe
We encrypt your data
Keeping financial information secure and confidential, including within Online and Mobile Banking, is one of our most important responsibilities. Whenever personal information is requested or displayed on our website we use encryption technology to help prevent unauthorized access to data. Visit our Privacy & Security site for more information on how Bank of America protects your accounts and information.
Your privacy is our priority
Be assured that Bank of America safeguards your privacy however you choose to bank with us. Our Consumer Privacy Notice explains our commitment to your privacy and our practices to protect and manage your personal information. It identifies what we collect and hold, and describes how it is used, shared and secured.
For 9 years in a row, Bank of America has earned the respected and coveted Best Overall Identity Safety in Banking Award by Javelin Strategy & Research, the nation's leading provider of financial institution insights. The award is based on strong performance in the categories of fraud prevention, detection and resolution.
*Mobile Check Deposits are not covered by the Online and Mobile Banking Security Guarantee. In the Mobile Banking app, select Get Help, then Mobile Check Deposit for details, including restrictions and terms and conditions related to the use of Mobile Check Deposit.