Skip to main content
Credit Cards

Credit Card Account Access FAQs

  • You can access your Bank of America checking, savings, CD, IRA, credit card, mortgage and line of credit account information through Online Banking. You can also access your account by phone, ATM or the nearest financial center.

    Our ATM & Financial Center locator makes it easy to find financial centers near you. The results of your search include financial center hours of operation.

    To change the address or phone number associated with your account, please call the customer service number on your checks or statement.

    To change your legal name or legal title: Please bring a government-issued photo ID plus any additional documentation specific to your situation to any Bank of America financial center. An associate will give you forms to complete and will assist you with obtaining a new credit card.

    If you are a co-owner or authorized user on the account: Please note that in order for us to update your name, the account owner (or other co-owners) must accompany you to the financial center.

    Reason for name changeDocumentation to bring in addition to a government-issued photo ID
    Legal name misspelling on your account Birth Certificate 
    Marriage Marriage Certificate 
    Divorce  Divorce decree 
    Legal court order  Legal court order 
    Adoption  Adoption certificate 

    If you don't live near a financial center: Please contact customer service at 800.432.1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., Eastern Time).

    Find a financial center