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Credit Cards

Credit Card FAQs

  • Using Online Banking, you can access your Bank of America checking, savings, CD, IRA, credit card, mortgage and line of credit account information. You can also access your account by phone, ATM or the nearest banking center.

    Bank of America banking centers, or branches, are locations where you can do your banking in person.

    You can use our ATM & Banking Center locator to find the hours of the banking center near you.

    To change your address or phone number, please call the customer service number on your checks or statement.

    To change your legal name or title, please bring a government-issued photo ID along with the documentation (described in the table on this page) to any Bank of America banking center. A banking center associate will give you supporting forms to complete and will assist you with obtaining a new credit card. Or you can call customer service at 1.800.432.1000. Customer service associates are available Monday through Friday, 7 a.m. to 10 p.m., and Saturday and Sunday, 8 a.m. to 5 p.m., local time.

    Bank of America offices and banking centers will be closed in observance of the following holidays:

    New Year's DayTuesday, January 1 
    Martin Luther King Jr. DayMonday, January 21 
    Presidents' DayMonday, February 18 
    Memorial DayMonday, May 27 
    Independence DayThursday, July 4 
    Labor DayMonday, September 2 
    Columbus DayMonday, October 14 
    Veteran's DayMonday, November 11 
    Thanksgiving DayThursday, November 28 
    Christmas DayWednesday, December 25