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Credit Cards

Credit Card Account Access FAQs

  • You can access your Bank of America checking, savings, CD, IRA, credit card, mortgage and line of credit account information through Online Banking. You can also access your account by phone, ATM or the nearest financial center.

    Our ATM & Financial Center locator makes it easy to find financial centers near you. The results of your search include financial center hours of operation.

    To change the address or phone number associated with your account, please call the customer service number on your checks or statement.

    To change your legal name or title, please bring a government-issued photo ID along with the documentation (described in the table on this page) to any Bank of America financial center. A financial center associate will give you supporting forms to complete and will assist you with obtaining a new credit card. Or you can call customer service at 1.800.432.1000. Customer service associates are available Monday through Friday, 7 a.m. to 10 p.m., and Saturday and Sunday, 8 a.m. to 5 p.m., local time.

    If you have a name change due to:Please bring your government-issued photo ID and the following documentation:
    Legal name misspelling on your account Birth Certificate
    Marriage Marriage Certificate
    Divorce Divorce decree
    Legal court order Legal court order
    Adoption  Adoption certificate

    If you do not live near a Financial Center, please contact customer service at 1.800.432.1000. Customer service associates are available Monday through Friday from 7 a.m. to 10 p.m. and Saturday and Sunday from 8 a.m. to 5 p.m., local time.

    Bank of America offices and financial centers will be closed in observance of the following holidays:

    New Year's Day Thursday, January 1
    Martin Luther King Jr. Day Monday, January 19
    Presidents' Day Monday, February 16
    Memorial Day Monday, May 25
    Independence Day Saturday, July 4
    Labor Day Monday, September 7
    Columbus Day Monday, October 12
    Veteran's Day Wednesday, November 11
    Thanksgiving Day Thursday, November 26
    Christmas Day Friday, December 25