FAQs

This service gives you the flexibility to manage your business on your schedule. You can make unlimited deposits and enjoy later cutoff times without having to leave your office or going to banking center.

Yes. The service costs $15 a month.

We will send you a Remote Deposit Online check scanner at no additional charge when you enroll. If you decide to discontinue service, the scanner will need to be returned.

While it is possible to scan an unlimited amount of checks each month using this service, the ideal number is up to 125 per month.

The daily deposit limit is $999,999.99.

Remote Deposit Online requires a two-year contractual agreement with a $250 early termination fee if canceled by you or by Bank of America (including, for example, for more than 12 consecutive months of inactivity) after the initial 30-day trial and prior to expiration of the two-year agreement period.

After cancellation, you will have 30 days in which to return the scanner. Otherwise, you will be assessed an additional $250 fee to your account.

No. At this time, the service can only support a single user with a single User ID. The business owner can assign a sub-user to make deposits, but only 1 User ID is used. We're currently working to establish additional features so that more than a single user and/or User ID can be supported.

After you send check images using Remote Deposit Online, the endorsed deposited items must be safeguarded for a minimum of 14 calendar days from the date of transmission. After 14 days they must be destroyed or otherwise rendered incapable of transmission or presentment.

No, you need to meet certain requirements for this service. Please call 1.866.283.4075 for additional details and to find out if you qualify.

No. Remote Deposit Online does not provide the ability to verify funds at time of deposit. Checks that are deposited by 8p.m. local time will be made available the next day. Please note that these deposits are subject to holds.

No. Currently the service only supports deposits to your business account.

The standard Digital Check CheXpress scanner or any compatible scanner will run on Microsoft Windows 7, 8, 8.1 or 10 and Macintosh (Mac) 10.8.2, 10.9, 10.10 & 10.11.

Minimum Requirements:

Microsoft Windows 7, 8, 8.1 or 10 (32-bit only)

• 2 GB memory
• 2 GHz Pentium 4
• 1.5 GB free space on hard drive required to install or operate
• 100 Kilobits per second upload speed

Mac OSX 10.8.2 (Mountain Lion), 10.9 (Maverick), 10.10 (Yosemite) & 10.11 (El Captain)

• 2 GB memory
• Full 64-bit processor
• 1.5 GB free space on hard drive required to install or operate
• 100 Kilobits per second upload speed

Supported Browsers:

• Microsoft Edge 96 or higher
• Mozilla Firefox (FF) 93 or higher
• Google Chrome 93 or higher
• Safari 14.x or higher

Yes, upload speeds vary by scanner:

• Digital Check CX30: Binary images only–100 Kilobits per second
• Digital Check 220: Binary images only–134 Kilobits per second
• Digital Check 230: Binary images only–334 Kilobits per second
• Digital Check 240: Binary images only–167 | 250 | 334 Kilobits per second (50 | 75 | 100 DPM)
• Check 4120: Binary images only–400 Kilobits per second
• Panini My Vision: Binary images only–100 Kilobits per second
• Panini My Vision X: Binary images only–300 Kilobits per second

Yes, you can use your scanner if you own one of these supported devices:

• Digital Check CX 30, TS 230-65, TS 240 and TS 4120


• Panini IDEAL, MVX 30 DPM, MVX 60 DPM, MVX 90 DPM, VX 50 DPM, VX 75 DPM and VX 100 DPM

You can call the Small Business Specialized Sales team at 1.866.283.4075 if you are interested in enrolling in Remote Deposits Online. If you are a current customer with Remote Deposit Online and need assistance with the service, please contact our servicing team at 1.877.270.1242.